Turns out the issue is HP limits the BIOS Optane options so only option in the original laptop is to convert it to Non-Optane which will erase all the data…there should be an option to Disable the Optane cache and that preserves all the drive data but sadly that option is not available.
I think many people aren't even particularly aware they have it. It seemed to be 10th generation laptops it was sold in a lot. I have one and had a whole thread on my optane issues on here! I had done a system image and it wouldn't restore to a new drive because of the optane ........ It needed a clean install - but I had full backups of files as well as system images. It's when they go wrong there's an issue.
Sorry if you've tried all this but, is it worth putting it back in the machine and trying to copy the data off via another external drive? Either in Windows or Linux. But then if the Optane part is not working ........... That Intel thread I linked didn't have any solutions unfortunately. The original poster was running Ease US recovery software but didn't give any results/report back. But then your computer won't boot.
I have just seen the same blog and was about to link itThanks Hazel. I tried to see the drives in DOS prompt and the C drive appears when I did diskpart and list volumes and even says healthy but the data is not accessible because the Intel RST driver is not loaded in DOS. The other problem is no other OS like Linux would even boot off a thumb drive. Windows 10 did boot from being created from Media Creation Tool but the Intel RST would not load so I could even see if it would show the H10 as a potential target drive..,
I just now found this post which seems to document a quite complex potential recovery process using their own recovery drive interface converter tool:
but overall agree we had no idea this laptop had an Optane drive/cache…and aside from however much above might cost, other options seem bleak.
Don't know how much their Portable Pro costs but it might be more than a new laptop..., on the other hand, it's the data you want rather than just a working laptop.
I have just seen the same blog and was about to link it
It looks quite complicated.
It could be worth trying Ease US data recovery. There is an offline version. I've seen it mentioned as an option on a few online posts. I used it once when my external back drive failed before I restored my data to a new install..............It recovered everything. Whether it works with the Optane drive I don't know but it's worth a try - I think there's a free version but I did get the paid-for version at the time as it wasn't that expensive and had a lifetime licence. About £30 I think?
So for that you'd need the Optane Drive back in the computer, and boot the EaseUS recovery from USB
This is from AI
"To recover data from an Optane drive using EaseUS offline, you'll need to create a bootable USB drive with EaseUS Data Recovery Wizard WinPE Edition. Then, boot your computer from this USB and use the software to scan the Optane drive for recoverable data.
Here's a more detailed breakdown:
1. Prepare the Bootable USB:
Download and install EaseUS Data Recovery Wizard WinPE Edition.
Create a bootable USB drive using the WinPE Edition software.
2. Boot from the USB:
Connect the bootable USB to your computer.
Restart your computer and boot from the USB drive.
3. Use EaseUS to Recover Data:
EaseUS Data Recovery Wizard will launch.
Select the Optane drive you want to recover from.
Start a scan for lost data.
Preview the recovered files and choose which ones you want to save.
Recover the files to a safe location on another drive. "
I didn't have any problems with it, still have a lifetime licence and used it a couple of timesYes by all accounts it was running fine, albeit with 2019 specs but it was all my daughter needed power wise...she is checking OneDrive to see how much of her stuff is there and I had been trying to convince her to use a password manager versus that Excel file so everything will need to be reset but with probably everyone's passwords being exposed in the dark web probably better to reset them all anyway/transition to Yubikey / passwordless...I will try the Pro for month for EaseUS. Can see they are gearing folks for the Annual and/or Lifetime model and I imagine I might have to open a case with them if I try to return it as not working :) Indeed here are the refund conditions - they will basically require me to work with support to determine if it is a technical issue they cannot fix:
Refund Policy for EaseUS Products
EaseUS provides up to 30-day Money Back Guarantee. Refunds will be approved within this guarantee only under the accepted circumstances.www.easeus-software.com
Although reading some review of EaseUS is making me a bit uneasy, challenges with canceling subscriptions (they do not prorate refunds), based in China, support will generally refuse refunds...Some of those posters mentioned Disk Drill but that seems to have a similar reputation, works for some people but in most cases even if it shows a preview of the file it fails to actually recover it once you pay for their Pro version...and they are very reluctant to process refunds.
If it uses Windows PE would it be possible to install an IRST driver?
Honestly my laptops are 2019 and older - it will run Windows 11 no problem. Anything after 8th generation will run it. Very easy to install and you're off
Like a new computer and no bloatware. Everything that is needed is installed. And then just a few programs to download. Eg Adobe reader. I use Firefox browser and the password saver in that. If you set a master password it's more secure. Maybe not the best but better than she had before and easy.I didn't have any problems with it, still have a lifetime licence and used it a couple of times
