Solved Latest Macrium Reflect X updates

Steve C · Dec 9, 2025

TnF said:
Did you test backups made using build 8731 and later?

Yes, I can mount any image including one I made yesterday with the latest version of Reflect X and a backup made 2 years ago using Reflect 8.

TnF · Dec 9, 2025

Steve C said:
Yes, I can mount any image including one I made yesterday with the latest version of Reflect X and a backup made 2 years ago using Reflect 8.

Ok that's good to know, for me i only get the error with backups made with build 8731 and 8750, older ones open just fine. So it's some kind of bug; i am still testing various things one by one in order to identify where the issue lies exactly. Problem is volume to be backed up is ~3TB and i am limited by the SATA speed on the destination drive; so i will report back with new findings by the end of the day hopefully.

Josey Wales · Dec 9, 2025

I had to restore a backup yesterday using 8750 without any type of problems.

TnF · Dec 9, 2025

Tried lots of things but no solution so far. Some notable findings though:
- Backing and mounting a different volume with build 8750 works
- Problem only exists only on the main partition of the imaging drive

I still don't understand how and why when everything checks out:

(different ID here because it's prior test backup before i deleted and re-created the definition from scratch)
- And as i said before chkdsk /f /r checks out too

As soon as you try mounting you get these events on system log:

Code:

Log Name:      System
Source:        Microsoft-Windows-Ntfs
Date:          10/12/2025 4:16:37 am
Event ID:      140
Task Category: None
Level:         Warning
Keywords:      (8)
User:          SYSTEM
Computer:      TnF-PC
Description:
The system failed to flush data to the transaction log. Corruption may occur in VolumeId: ??, DeviceName: \Device\MimVolume114.

           Failure status: The I/O device reported an I/O error.

           Device GUID: {00000000-0000-0000-0000-000000000000}
           Device manufacturer:
           Device model:
           Device revision:
           Device serial number:
           Bus type: <unknown>

           Adapter serial number:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Ntfs" Guid="{3ff37a1c-a68d-4d6e-8c9b-f79e8b16c482}" />
    <EventID>140</EventID>
    <Version>1</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000008</Keywords>
    <TimeCreated SystemTime="2025-12-10T02:16:37.6562290Z" />
    <EventRecordID>456492</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="15080" />
    <Channel>System</Channel>
    <Computer>TnF-PC</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="VolumeIdLength">2</Data>
    <Data Name="VolumeId">??</Data>
    <Data Name="DeviceNameLength">20</Data>
    <Data Name="DeviceName">\Device\MimVolume114</Data>
    <Data Name="Error">0xc0000185</Data>
    <Data Name="DeviceGuid">{00000000-0000-0000-0000-000000000000}</Data>
    <Data Name="VendorIdLength">0</Data>
    <Data Name="VendorId">
    </Data>
    <Data Name="ProductIdLength">0</Data>
    <Data Name="ProductId">
    </Data>
    <Data Name="ProductRevisionLength">0</Data>
    <Data Name="ProductRevision">
    </Data>
    <Data Name="DeviceSerialNumberLength">0</Data>
    <Data Name="DeviceSerialNumber">
    </Data>
    <Data Name="BusType">0</Data>
    <Data Name="AdapterSerialNumberLength">0</Data>
    <Data Name="AdapterSerialNumber">
    </Data>
  </EventData>
</Event>

I can only suspect an issue with CBT feature in these 2 last versions or an issue with the backed up volume size (2.25TB, unlikely).
I will now downgrade to Build 8576 that was previously known fully working for me, and see what i find out.

TnF · Dec 9, 2025

New findings after multiple clean installs:

-Problem is specifically with builds 8731 and 8750 (8665 i haven't tested, but it should be fine)
-Build 8576 works perfectly fine, it even mounts the problematic image made with build 8750, proof:

Looking at the versioning change log, this is where the issue lies:

Code:

Bug fixes and Improvements, v10.0.8731 - 19th November 2025

    Image Mounting
        -The option to mount images writable has been reintroduced for Reflect X. Please note that this functionality mirrors that in previous versions of Reflect and all changes will be lost when the image is dismounted.
        -In some cases, dismounting an image could fail to remove the drive letter from Windows Explorer. This issue has been resolved.

Only happens for me on this specific volume, no idea why it doesn't work with their new mounting system, it's just plain NTFS. I also tested the 2 mounting options you are given but it doesn't make a difference. I am on W10 22H2 19045.6691 with latest ESU updates (i know this is "W11" forum but it's the only open discussion i found on the web for the latest build of macrium reflect)

If you can pass the issue through to Macrium then you are free to do it.

KevTech · Dec 9, 2025

TnF said:
If you can pass the issue through to Macrium then you are free to do it.

Post about yourself on their forum.

Macrium Community Forum

forum.macrium.com

TnF · Dec 10, 2025

KevTech said:
Post about yourself on their forum.

Macrium Community Forum

forum.macrium.com

i don't have access to it

Stigg · Dec 10, 2025

TnF said:
I don't have access to it

You just have to sign up to the Macrium Community Forum.
The forum is quite dead these days, but someone will eventually respond to you.

Steve C · Dec 10, 2025

Did you use chkdsk to check your drive for errors and look for drive errors in Event Viewer?

TnF · Dec 10, 2025

Steve C said:
Did you use chkdsk to check your drive for errors and look for drive errors in Event Viewer?

yes 2 times, chkdsk /f /r as i mentioned in my previous posts.
As for my findings it's definitely just a mounting "driver" issue with the last 2 builds.

Stigg said:
You just have to sign up to the Macrium Community Forum.
The forum is quite dead these days, but someone will eventually respond to you.

i think you need to have still paid support in order to access it now, i will try later again

Bree · Dec 10, 2025

TnF said:
-I AM STILL LOOKING FOR SOLUTIONS, NO-ONE HAS POSTED THIS PUBLICLY SO FAR

KevTech said:
Post about yourself on their forum.

TnF said:
i don't have access to it

You have Reflect X, presumably having purchased a subscription. Anyone can read the Macrium Forum, to post on the forum you just need to register.

Macrium said:
Forum Registration
In order to register as a member of the support forum you are required to have a supported copy of Macrium Reflect Version 6 or higher.

Please enter your Reflect License Key in the field below...

https://www.macrium.com/forum-registration

Stigg · Dec 10, 2025

TnF said:
i think you need to have still paid support in order to access it now, i will try later again

I wasn't aware of that. I've been a forum member for a long time. They may have changed things since I signed up all those years ago.

Froggie · Dec 10, 2025

I believe LICENSE holders only... PAID SUPPORT not needed for Forum access.

Bree · Dec 10, 2025

TnF said:
i think you need to have still paid support in order to access it now, i will try later again

How are you using your Reflect X? Are you using a 30-day trial, bought a subscription, or traded in a v8 licence for a 3-year Reflect X plan at no extra cost?

As long as you're not just using the trial software, then your Reflect X is entitled to support and its key will get you into the forum.

cereberus · Dec 12, 2025

Stigg said:
You just have to sign up to the Macrium Community Forum.
The forum is quite dead these days, but someone will eventually respond to you.

The forum is not dead at alll

Anyway the more important point is that if you lease VX you are entitled to support from the Macrium Reflect Team as long as the lease is active. You just have to raise a support ticket.

With perpetual V8 licences support was only for one year.

No point in OP raising dramatic posts here - talk to the proper support team!

cereberus · Dec 12, 2025

Stigg said:
I wasn't aware of that. I've been a forum member for a long time. They may have changed things since I signed up all those years ago.

People are giving you inaccurate information confusing the forum with support.

1. Support is a formal system where you log a request to the support team, get given a ticket and query is given by a member of the Macrium Reflect Team.

This support is now only to paid members who lease VX. V8 users can no longer use this as all the versions in use are over 1 year old.

2. The forum is more or less the same as this forum where any member can try and help others if they get issues.

The forum is readonly to those who do not have a paid version (the old Macrium Reflect Free). Anybody with a perpetual paid licence or a VX licence can this forum as read and write i e. make posts.

This forum is very knowledgeable in helping you sort issues but they cannot fix bugs (any more than we can fix Windows 11 bugs).

So NO - nothing has changed in terms of user access.

For all those who are anti lease, many fail to recognise the significance of unlimited support provided you have a lease. I have had a couple of issues sorted within a few days

In one case I identified a design flaw in VX, not critical but inconsistent handling of information about excluded files and guess what - it was fixed in next update!

Bree · Dec 12, 2025

Macrium's formal support policy:

Macrium said:
Macrium is pleased to offer three stages of product support.
Stage 1:
Current Support begins from the release date and lasts until the next full product version is released. For example, Reflect 8 to Reflect X. The entirety of our customer support services are available during this stage.

Stage 2:
Extended Support begins when the Current Support stage ends and lasts for a specific duration. Typically, this is one full year. During this stage, customer support services are limited.

Stage 3:
Self-Service Support remains available indefinitely after the Extended Support stage ends. This includes the Knowledge Base, technical documentation, version-specific forum, and other resources to help customers resolve common issues for themselves.

...

Product Released Extended Support
Start Date Extended Support
End Date
Reflect X 8 Oct 2024 TBC TBC
Reflect 8 18 May 2021 08 Oct 2024 22 Jan 2026
Reflect 7 26 Feb 2017 18 May 2021 18 Jun 2022
Reflect 6 16 Feb 2015 26 Feb 2017 26 Feb 2018

Macrium Product Support Policy

Macrium is pleased to offer three stages of product support. Stage 1: Current Support Stage 2: Extended Support Stage 3: Self-Service Support

www.macrium.com

Reflect vX is in Current Support, Reflect v8 is in still in Extended Support until 22nd January 2026.

For the rest it is Self-Service support, which includes getting help on the Macrium Forum. Anyone who has a paid-for licence for v6, v7, v8, or vX should be able to register for the Macrium Forum, who's members include Macrium representatives.

Morph000 · Dec 13, 2025

I seem to be having issues with the latest version 10.0.8750 in recovery mode - touchpad doesn't work, making recovery mode a brick (as my mouse is MX Master 3S)
Does anyone have or can provide links to the preceding ver X releases as I can't seem to find them anywhere, and I may have to uninstall and go back to an earlier version.
v10.0.8576 (bootable USB) works fine so they've definitely effed up the latest version...

KevTech · Dec 13, 2025

Morph000 said:
Does anyone have or can provide links to the preceding ver X

PM sent

Morph000 · Dec 16, 2025

I note that when creating rescue media there's no option for WinRE...

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