New Photos app vs Photos Legacy and Snipping Tool


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BrianInEngland

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The 'new' Photos app is causing problems when I open pictures, the colours are messed up - it seems to be applying some sort of HDR or extra brightness to the pictures.
If I open the same pics in Photos Legacy (downloaded from MS Store) or Snipping Tool, the pics are fine.

See attached files for comparison. One is a screenshot from the new Photos app, one is from Photos Legacy.
The thumbnails are displayed correctly.

If I open a pic in Snipping Tool, then save it again the new Photos app displays it correctly.

It's only started recently with an update to the new Photos app. It doesn't matter where the picture came from, even some I've downloaded from the Internet and some older ones I took 5-6 years ago.
 
Windows Build/Version
Windows 11 22631.3527

Attachments

  • New Photos app.jpg
    New Photos app.jpg
    225.1 KB · Views: 1
  • Photos Legacy.jpg
    Photos Legacy.jpg
    313.3 KB · Views: 1
Last edited:

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Hi, Brian
In the app, can you not click the settings (gear) icon and move the "Automatically enhance my photos" switch to the left to "Off", After the automatic enhancement function is turned off, the viewed picture should no longer be automatically modified
 

My Computers

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    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
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  • Operating System
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    …still on a horse.
Apparently that option was removed?

I read that if you disable HDR system wide, it may help (why would one do that?)
I also read that adding a profile to your display properties (sRGB) that it could help, but again, why?
The most common thing I found surfing this problem, was to “Use a different photo app”
This app doesn’t appear to be that popular.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
You might try to Repair or Reset the Photo App if you think the problem started after a Windows Update.

To do this, go to Settings -> Apps -> Installed Apps -> Photos, click on the 3 dots and select 'Advanced Options' -> Repair.

If the app still isn't working right, Reset it. The app data will be deleted.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8960
    CPU
    i7-13700k
    Motherboard
    GENUINE DELL XPS 8960 DESKTOP MOTHERBOARD INTEL SOCKET LGA1700 XD433
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    (2 x 16 GB) 32 GB
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    NVIDIA FOUNDERS EDITION GEFORCE RTX 4060-Ti
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    ON BOARD 7.1 CHANNEL AUDIO
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    DELL 27 MONITOR - P2722H
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    FULL HD (1080p) 1920 x 1080 at 60 Hz
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    ALTEC LANSING SPEAKERS
Photos Legacy is actually better than the 'new' app anyway so I'll stick with that.

Recent updates to the new app have made it worse, not better. Good old Microsoft!

I do use a HDR profile, created with the Windows calibration app.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    64GB Corsair Platinum RGB 3600MHz CL16
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Asus ROG Flare
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender

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    Win 11 Home ♦♦♦22631.3593 ♦♦♦♦♦♦♦23H2
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    PC/Desktop
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    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
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    Asus Pro WS X570-ACE (BIOS 4702)
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    G.Skill (F4-3200C14D-16GTZKW)
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    Windows XP Pro 32bit w/SP3
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    Built by Ghot® (not in use)
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    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
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    ASUS M2N32-SLI Deluxe Wireless Edition
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    Still assembled, still runs. Haven't turned it on for 13 years?
Just installed latest from store ; Microsoft.Windows.Photos_2024.11050.2002.0 ............works exellent ! :wink:
 

My Computer

System One

  • OS
    Windows11 Pro
    Computer type
    PC/Desktop
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    Asus
    CPU
    i7
    Motherboard
    z97k
    Memory
    32GB
    Graphics Card(s)
    nVidia
    Sound Card
    Realtek
    Hard Drives
    3
    Cooling
    air
pietcorus2 said:
Just installed latest from store ; Microsoft.Windows.Photos_2024.11050.2002.0 ............works exellent ! :wink:
Click to expand...
App has just updated here. Now if I click on a photo in my folder, the Photos app displays it properly now BUT if I click Open on a picture while the app is open the colours are wrong.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    64GB Corsair Platinum RGB 3600MHz CL16
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Asus ROG Flare
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
" Now if I click on a photo in my folder, the Photos app displays it properly now BUT if I click Open on a picture while the app is open the colours are wrong. "..............strange , not on my rig !
Try to uninstall/re-install ........might help ! :wink:
 

My Computer

System One

  • OS
    Windows11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus
    CPU
    i7
    Motherboard
    z97k
    Memory
    32GB
    Graphics Card(s)
    nVidia
    Sound Card
    Realtek
    Hard Drives
    3
    Cooling
    air
pietcorus2 said:
" Now if I click on a photo in my folder, the Photos app displays it properly now BUT if I click Open on a picture while the app is open the colours are wrong. "..............strange , not on my rig !
Try to uninstall/re-install ........might help ! :wink:
Click to expand...
Nope not working at all again now, it's gone back to how it was before the app update
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    64GB Corsair Platinum RGB 3600MHz CL16
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Asus ROG Flare
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
Reset and re-installed the new Photos app, pictures still not right. Fine with any other picture app.
Again if I edit/crop the pictures using Snipping Tool first, they display correctly in Photos app
 

Attachments

  • Screenshot 2024-05-03 155341.jpg
    Screenshot 2024-05-03 155341.jpg
    466 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    64GB Corsair Platinum RGB 3600MHz CL16
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Asus ROG Flare
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
Maybe you should close the app first , then open the picture with the app............. :wink:
 

My Computer

System One

  • OS
    Windows11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus
    CPU
    i7
    Motherboard
    z97k
    Memory
    32GB
    Graphics Card(s)
    nVidia
    Sound Card
    Realtek
    Hard Drives
    3
    Cooling
    air
pietcorus2 said:
Maybe you should close the app first , then open the picture with the app............. :wink:
Click to expand...
Makes no difference. When I open a picture it looks normal briefly then the colours go wrong.
Another PC here doing exactly the same thing. Just tested with a picture from 2018, same problem so not related to the Samsung S23
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    64GB Corsair Platinum RGB 3600MHz CL16
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Asus ROG Flare
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
I see only one option left ; try the older version , its Photos , can be downloaded from store............
 

My Computer

System One

  • OS
    Windows11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus
    CPU
    i7
    Motherboard
    z97k
    Memory
    32GB
    Graphics Card(s)
    nVidia
    Sound Card
    Realtek
    Hard Drives
    3
    Cooling
    air
pietcorus2 said:
I see only one option left ; try the older version , its Photos , can be downloaded from store............
Click to expand...
Yes Photos Legacy, the new Photos app has a link to it in Settings.
It works fine...
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    64GB Corsair Platinum RGB 3600MHz CL16
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Asus ROG Flare
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
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