Office 365 deactivated after upgrade


Steve311

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I upgraded my laptop from Windows 10 to Windows 11 through Windows Insider Program. And now Windows 11 Home 21H1 is installed on my laptop. However, when I was trying to edit a word document, it tells me I need a license key to activate the subscription. This is weird as the license key works fine on Windows 10 and it is not expired. Anyone knows what is going on?

p.s the os build is 22000.194
 

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FreeBooter

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The activation of the Office 365 should not be tied to operating system, as long as software works there should be no problem re-activating Office 365.
 

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    HP Pavilion
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Steve311

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The activation of the Office 365 should not be tied to operating system, as long as software works there should be no problem re-activating Office 365.
I hope so. I bought the license three months ago from an online retailer. Not sure if it is the problem.
 

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FreeBooter

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Have you tried activating it again?
 

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Steve311

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    Kingston 8 GB DDR4
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wabbit

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Yeah, but failed. pretty strange though
That's strange. I'm thinking if you have a Microsoft account, just log in to that. That happened to me awhile back where I had to reactivate Office 365. I didn't need a product key. See if that works for you.
 

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    Windows 11 Pro
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    Dell Inspiron 3793
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    10th Gen. Intel Core(TM) i7-1065G7 @ 1.30GHz 1.50 GHz
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    16 GB
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    512 GB SSD
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    100 Mbs
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    McAfee Multi Access
    Other Info
    Upgraded from Windows 10 10-21-21
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion 23-q1133w AIO
    CPU
    Intel(R) Core(TM) i3-4170T CPU @ 3.20GHz 3.20 GHz
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    6 GB
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    Bought in late 2015. System has secure boot, but no TPM. I have no intentions on upgrading this system to Windows 11.

TraderGary

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When I log in to Microsoft, I can see my Account and my Microsoft 365 status through Settings:

Settings > Accounts > eMail & Accounts > myloginaccountname > Account Settings > Manage

And I'm at a page that shows the status of my Microsoft 365.
 

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    Windows 11 Pro
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    Dell XPS 15 9510 OLED
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    11th Gen i9 -11900H
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    32 GB 3200 MHz DDR4
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    NVIDIA® GeForce® RTX 3050Ti
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    1 Terabyte M.2 PCIe NVMe SSD
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    Logitech MX Master 3
    Internet Speed
    700 Mbps, 24 Mbps
    Browser
    Microsoft Edge (Chromium) + Bing
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    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
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bobkn

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    1200 Mbps
  • Operating System
    windows 11 22000.708
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    homebuilt
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    Ryzen 9 5950X
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    Asus Tuf Gaming X570-Plus
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    64GB DDR4 3800 (@ 3600)
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    Asus PA329C
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TraderGary

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Unlicensed Product and activation errors in Office

I don't use Office 365. I have had to activate Office 2019 after major hardware changes.

I'm surprised that a Windows upgrade didn't preserve the activation.
I had Microsoft 365 with Windows 10.
Microsoft 365 was still there when I upgraded to Windows 11.
I wouldn't expect my Microsoft Account and my subscriptions to change.
 

My Computer

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  • OS
    Windows 11 Pro
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    Laptop
    Manufacturer/Model
    Dell XPS 15 9510 OLED
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    11th Gen i9 -11900H
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    32 GB 3200 MHz DDR4
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    NVIDIA® GeForce® RTX 3050Ti
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    15.6" OLED Infinity Edge Touch
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    1 Terabyte M.2 PCIe NVMe SSD
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    Logitech MX Master 3
    Internet Speed
    700 Mbps, 24 Mbps
    Browser
    Microsoft Edge (Chromium) + Bing
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    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Microsoft File History
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Steve311

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If it is a rare case, then it should be the problem on my side. I can't login MS account the seller sent to me. Glad to hear this is not a common case.
 

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    Windows 10
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    DIY
    CPU
    Intel i5 7500
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    ASRock B250M
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    Kingston 8 GB DDR4
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CornishRattler

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My subscription migrated without issue, it's tied to your MS account not OS
 

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    Windows 11 Pro Beta, 11 Dev, W10 VHDX Triple Boot
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    AMD Ryzen™ 9 5900HX
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    32GB
    Graphics Card(s)
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pparks1

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I hope so. I bought the license three months ago from an online retailer. Not sure if it is the problem.

Hold up, Office 365 is a subscription model that you buy directly through Microsoft.

Did you buy a standard office license from an online vendor a few months ago? Did you actually switch from using Office 365 to using a perpetual licensed copy of Microsoft office?
 

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    Windows 11 Pro
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    PC/Desktop
    Manufacturer/Model
    Beelink SEI8
    CPU
    Intel Core i5-8279u
    Motherboard
    AZW SEI
    Memory
    32GB DDR4 2666Mhz
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    Intel Iris Plus 655
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    Intel SST
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    Asus ProArt PA278QV
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    2560x1440
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    512GB NVMe
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    NA
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    NA
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    NA
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    NA
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    500/50
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    Edge
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    Mini PC used for testing Windows 11.

Steve311

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Hold up, Office 365 is a subscription model that you buy directly through Microsoft.

Did you buy a standard office license from an online vendor a few months ago? Did you actually switch from using Office 365 to using a perpetual licensed copy of Microsoft office?

I am not sure about that. After purchase, he sent me a Microsoft account for login. And I can activate Office with it. No problem using it on Windows 10. But it was deactivated several days after this device was upgraded to Windows 11. No license or product key.
 

My Computer

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  • OS
    Windows 10
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    Manufacturer/Model
    DIY
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    Intel i5 7500
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    ASRock B250M
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    Kingston 8 GB DDR4
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TraderGary

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I am not sure about that. After purchase, he sent me a Microsoft account for login. And I can activate Office with it. No problem using it on Windows 10. But it was deactivated several days after this device was upgraded to Windows 11. No license or product key.

What's the URL of this online vendor?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9510 OLED
    CPU
    11th Gen i9 -11900H
    Memory
    32 GB 3200 MHz DDR4
    Graphics Card(s)
    NVIDIA® GeForce® RTX 3050Ti
    Monitor(s) Displays
    15.6" OLED Infinity Edge Touch
    Screen Resolution
    16:10 Aspect Ratio (3456 x 2160)
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    2 Thunderbolt™ 4 (USB Type-C™)
    1 USB 3.2 Gen 2 (USB Type-C™)
    SD Card Reader (SD, SDHC, SDXC)
    Mouse
    Logitech MX Master 3
    Internet Speed
    700 Mbps, 24 Mbps
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Microsoft File History
    Microsoft Outlook
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    Interactive Brokers Trader Workstation
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    DaVinci Resolve Studio

bobkn

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I hope so. I bought the license three months ago from an online retailer. Not sure if it is the problem.

I'm trying to think of a polite way of asking the seller whether the license was entirely legitimate.

One possible cause for suspicion: if the price was significantly lower than a year's subscription from Microsoft.
 

My Computers

System One System Two

  • OS
    Windows 11 22000.708
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-12900K
    Motherboard
    Asus Prime Z690-A
    Memory
    64GB Kingston DDR5-5600
    Graphics Card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Viewsonic XG320U
    Screen Resolution
    3840 X 2160 @ 144Hz
    Hard Drives
    WB Black SN850 1TB M.2 NVME SSD
    Seagate Iron Wolf 8TB
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Corsair 5000D AIrflow
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22000.708
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus Tuf Gaming X570-Plus
    Memory
    64GB DDR4 3800 (@ 3600)
    Graphics card(s)
    Zotac RTX 3080
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160
    Hard Drives
    Sabrent 1 TB PCI-E 4.0 X4 NVME M.2
    4 GB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 850 G6
    Case
    Phanteks ENTHOO Pro M
    Cooling
    iCUE H115i RGB PRO XT Liquid CPU Cooler

Bree

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One possible cause for suspicion: if the price was significantly lower than a year's subscription from Microsoft.
This rings alarm bells: "After purchase, he sent me a Microsoft account for login. And I can activate Office with it."

So the OP had to use the seller's MS account, not their own? That's not the way it's supposed to work.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB HDD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

Steve311

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This rings alarm bells: "After purchase, he sent me a Microsoft account for login. And I can activate Office with it."

So the OP had to use the seller's MS account, not their own? That's not the way it's supposed to work.

Yes. The seller has massive accounts for this type and sell them one by one. That is what I know. The benefit is that it is much much cheaper.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    Intel i5 7500
    Motherboard
    ASRock B250M
    Memory
    Kingston 8 GB DDR4
    Graphics Card(s)
    Intel Graphics HD 630
    Monitor(s) Displays
    HKC M242
    Hard Drives
    SanDisk SSD PLus 240
    Browser
    Chrome

TraderGary

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Do you communicate with this seller through a browser or through email?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9510 OLED
    CPU
    11th Gen i9 -11900H
    Memory
    32 GB 3200 MHz DDR4
    Graphics Card(s)
    NVIDIA® GeForce® RTX 3050Ti
    Monitor(s) Displays
    15.6" OLED Infinity Edge Touch
    Screen Resolution
    16:10 Aspect Ratio (3456 x 2160)
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    2 Thunderbolt™ 4 (USB Type-C™)
    1 USB 3.2 Gen 2 (USB Type-C™)
    SD Card Reader (SD, SDHC, SDXC)
    Mouse
    Logitech MX Master 3
    Internet Speed
    700 Mbps, 24 Mbps
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Microsoft File History
    Microsoft Outlook
    Microsoft OneNote
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
    DaVinci Resolve Studio

Bree

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. The seller has massive accounts for this type and sell them one by one.
Sounds like a scam to me. What's to stop the seller cancelling the subscription once they've sold them all then disappearing off the face of the earth (or web)?
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB HDD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround.


    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, Windows 11 Pro.

Steve311

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Windows 10
Sounds like a scam to me. What's to stop the seller cancelling the subscription once they've sold them all then disappearing off the face of the earth (or web)?
I think it is sort of scam but no totally as I have been using it for several months. Now, I know it is not the problem brought by Windows 11 upgrade.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    Intel i5 7500
    Motherboard
    ASRock B250M
    Memory
    Kingston 8 GB DDR4
    Graphics Card(s)
    Intel Graphics HD 630
    Monitor(s) Displays
    HKC M242
    Hard Drives
    SanDisk SSD PLus 240
    Browser
    Chrome
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