I was upgrading my wife's Win 10 Pro PC to Win 11 Pro when her C: drive went belly up, no way to recover it. Bought a new ssd and proceeded to install Win 11 Pro from an ISO.
During the installation, at the screen where is asks for a key, I selected 'skip' and proceeded with the installation. Further on, it asked for a user ID and I entered my wife's MS email address and completed the installation.
The problem here is that the email address is valid but she has completely forgotten her MS password. I've tried to sign on to MS from EDGE with her ID and where it says 'Forgot password?' I select YES and put in her email for a reset response. MS has never responded to her email. I even tried putting in my email but get nothing back from them either.
So now I can't activate her PC. I even bought a Win 11 Pro key but whenever I enter it I get a 0x87e10bcf error.
Do I completely wipe the ssd and re-install from the ISO using the key and my email? She is Admin on the PC and I also have myself as Admin. Can I delete her ID and try to activate from my ID or is the install still coded with her ID?
During the installation, at the screen where is asks for a key, I selected 'skip' and proceeded with the installation. Further on, it asked for a user ID and I entered my wife's MS email address and completed the installation.
The problem here is that the email address is valid but she has completely forgotten her MS password. I've tried to sign on to MS from EDGE with her ID and where it says 'Forgot password?' I select YES and put in her email for a reset response. MS has never responded to her email. I even tried putting in my email but get nothing back from them either.
So now I can't activate her PC. I even bought a Win 11 Pro key but whenever I enter it I get a 0x87e10bcf error.
Do I completely wipe the ssd and re-install from the ISO using the key and my email? She is Admin on the PC and I also have myself as Admin. Can I delete her ID and try to activate from my ID or is the install still coded with her ID?
- Windows Build/Version
- Win 11 Pro v 22H2 build 22621.2506
My Computer
System One
-
- OS
- Win 11Pro v22H2 build 22621.2428
- Computer type
- PC/Desktop
- Manufacturer/Model
- DIY
- CPU
- AMD Ryzen 9 5950X
- Motherboard
- Gigabyte X570 Aorus Pro WIFI
- Memory
- 64G DDR4 3200
- Graphics Card(s)
- ASUS RTX 4070 Super OC
- Sound Card
- Soundblaster
- Monitor(s) Displays
- LG 24"
- Screen Resolution
- 3480 x 2160
- PSU
- Corsair 850W
- Case
- GameMax
- Cooling
- Deepcool LT720
- Keyboard
- Corsair
- Mouse
- Razor
- Internet Speed
- Gigabyte
- Browser
- Firefox
- Antivirus
- Norton 360