How to deactivate/reset the password login - like it was never used before?


WElevenNewbie

Member
Local time
3:25 PM
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4
OS
Windows 11
A friend has a problem with his laptop. He likes to bring this device to me to check some things.
He has only the face recognition ("Hello") activated so far.

How can we together add an additional password login, just for the time as long as the device is under repair?
(I want to be sure that I can restart Windows 11 and login with his profile.)

How can I remove this password login possibility after I return the device to him?

(I know where I can set a new password.
But I can't find a way to disable this option after my help is finished.
He should only see his "Hello" login, no other option).
 
Windows Build/Version
Win 11 Pro, 22H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    I9-9900K
    Motherboard
    Z390
    Memory
    32GB Corsair RGB
    Graphics Card(s)
    NVidia RTX 3070
    Hard Drives
    SSD's
    PSU
    GIGABYTE 750W
    Cooling
    Watercooling for CPU, Aircooling for GPU
    Browser
    Google Chrome
As far as I've determined with password and PIN log-ins they are part of the User Profile and only that User with the Face Recognition can work with it. If the same tech always works on the machine I'd create that User with its own password as Administrator which could simply be removed when no longer needed. Being restricted to the Face thing does make work difficult, was that the only choice available during setup? Usually one sets the User name and password, especially with a Microsoft Account then later assigns the PIN number.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
As far as I know he did the setup itself and only has the face recocgnition activated ("because it was the easyiest way without remembering a code...")

My idea was: I additionally activate a password login just for the time I use it to repair. This would be not that difficult.
But how can I reverse such an activated password? The best thing would be, if I could give the device back, as if never a password option have been set.

Is this possible?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    I9-9900K
    Motherboard
    Z390
    Memory
    32GB Corsair RGB
    Graphics Card(s)
    NVidia RTX 3070
    Hard Drives
    SSD's
    PSU
    GIGABYTE 750W
    Cooling
    Watercooling for CPU, Aircooling for GPU
    Browser
    Google Chrome
It can get complicated. I'd just have the logged-in user add another user with Admin rights which can be deleted later. And DON'T use the same User name as already there, make it at least one character different or completely different. Had to rebuild a computer because the owner added himself as a second User with same name and different password, it didn't create the new user folders in C:\Users so all the things he did were in the same folder as the original, couldn't easily separate.
 
Last edited:

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
I'm the only user of my PC but have a second Admin account set up ("test"). All my personal files are on an easily-removeable SSD so if it has to go in to the shop I can remove all my data.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    64GB Corsair Platinum RGB 3600MHz CL16
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Asus ROG Flare
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
Adding a new (local) account would be one way. Sure.
But if he has a problem inside his profile, I can't find and fix it without temporary login possibility to his profile.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    I9-9900K
    Motherboard
    Z390
    Memory
    32GB Corsair RGB
    Graphics Card(s)
    NVidia RTX 3070
    Hard Drives
    SSD's
    PSU
    GIGABYTE 750W
    Cooling
    Watercooling for CPU, Aircooling for GPU
    Browser
    Google Chrome
The face has to be used to access the Profile, same as other logins, that's the downside of security.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
The face has to be used to access the Profile, same as other logins, that's the downside of security.
I'm not sure if understand it:
Does it mean that there is no way to add an additional way to login to the same profile if Helo-Face Recognition is already activated?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS
    CPU
    I9-9900K
    Motherboard
    Z390
    Memory
    32GB Corsair RGB
    Graphics Card(s)
    NVidia RTX 3070
    Hard Drives
    SSD's
    PSU
    GIGABYTE 750W
    Cooling
    Watercooling for CPU, Aircooling for GPU
    Browser
    Google Chrome
The issue probably lies in the Registry, 5 text files called Hives. It's what Windows uses to know how to run things and what portions it loads for different users.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security

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