spottydog10
Member
- Local time
- 10:19 PM
- Posts
- 38
- OS
- win 11
Hi folks, I got the below from my sister in law.
" I turned my laptop on and it was updating. And once it started my start menu and taskbar were gone. I tried restarting and a few other things suggested on the internet but no luck. Any ideas?"
I haven't done any proper troubleshooting in a number of years and wonder what is the best way to help her? She's 10,000 miles away but obviously I cant Team view her if she cant actually start the pc. All I know at the moment is it's Win 11 HP laptop and she cant remember her Microsoft password
.What's the best way to approach this without losing her files?
Thanks chaps
" I turned my laptop on and it was updating. And once it started my start menu and taskbar were gone. I tried restarting and a few other things suggested on the internet but no luck. Any ideas?"
I haven't done any proper troubleshooting in a number of years and wonder what is the best way to help her? She's 10,000 miles away but obviously I cant Team view her if she cant actually start the pc. All I know at the moment is it's Win 11 HP laptop and she cant remember her Microsoft password
.What's the best way to approach this without losing her files?
Thanks chaps
My Computer
System One
-
- OS
- win 11