Random Freezes several time a day (HYPERVISOR 20001 Error at restart)

zbook · Nov 24, 2025

Large files can be posted using share links:

Drop box
Google drive
GoFile.io

Please make sure that links do not require sign in.

How to use Google Drive - Computer - Google Drive Help

Want advanced Google Workspace features for your business?

support.google.com

Runner94 · Nov 24, 2025

Gofile - Cloud Storage Made Simple
memory dmp here

Runner94 · Nov 24, 2025

Where should I click to get a "share link" for seatools ? I don't understand

Runner94 · Nov 24, 2025

Furmark captures
Video available here: Gofile - Cloud Storage Made Simple

last test was one hour long and looked the same to me, didn't notice anything different or weird after an hour

zbook · Nov 24, 2025

Please monitor the computer using reliability history:

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

Were either of the commands working to find and compress the memory dump file or do the commands need rewriting?

For any new BSOD please post a new V2 share link into the newest post.

Runner94 · Nov 24, 2025

Command 5) on command prompt worked (the zip generated is in the link i gave earlier). I think the powershell line works as well, but as the file was already generated, it displayed an error. Or at least that's how i understand it. I was confused because i thought you asked to do both ! :)

Here are the reliability history infos

I had my computer spontaneously restart today, unsure if i should count this as Bsod ?

zbook · Nov 24, 2025

Please test these commands using each:

a) Command prompt at boot: > post share links

wevtutil epl Application %userprofile%\Desktop\application.evtx

wevtutil epl System %userprofile%\Desktop\system.evtx

Open Command Prompt at Boot in Windows 11

This tutorial will show you how to open an elevated command prompt at boot in Windows 11. The Command shell is an entry point for typing commands in the Command Prompt console window. By typing commands at the command prompt, you can perform tasks on your computer without using the Windows GUI...

www.elevenforum.com

b) Administrative command prompt: > post share links

wevtutil epl Application %userprofile%\Desktop\application.evtx

wevtutil epl System %userprofile%\Desktop\system.evtx

Open Elevated Command Prompt as Administrator in Windows 11

This tutorial will show you different ways on how to open an elevated command prompt that will run as administrator in Windows 11. The Command shell is an entry point for typing commands in the Command Prompt console window. By typing commands at the command prompt, you can perform tasks on...

www.elevenforum.com

If these methods don't work another link will be posted

zbook · Nov 24, 2025

This is using administrative PS:

wevtutil epl System "$env:USERPROFILE\Desktop\application.evtx" /ow:true

wevtutil epl System "$env:USERPROFILE\Desktop\system.evtx" /ow:true

Runner94 · Nov 24, 2025

Got an error of invalid argument on prompt at boot (but maybe i copied it wrong)

tried your administrative PS command: result uploaded here as "application&system": Gofile - Cloud Storage Made Simple

zbook · Nov 24, 2025

Please confirm: only the PS commands worked.

See if the drive(s) can be recognized by GSmartControl:

GSmartControl

Download GSmartControl for free. Hard disk drive and SSD health inspection tool. GSmartControl is a graphical user interface for smartctl. It allows you to inspect the hard disk and solid-state drive SMART data to determine its health, as well as run various tests on it.

sourceforge.net

GSmart Control (all drives)

GSmartControl · Hard disk drive and SSD health inspection tool

GSmartControl Hard disk drive and SSD health inspection tool GSmartControl is a graphical user interface for smartctl (from smartmontools package),...

gsmartcontrol.shaduri.dev

Click Self-Tests tab > Test type > Extended Self-test > Execute (run overnight)

Copy and paste the results > post a share link

Click Attributes tab > for any entries that are red or pink post share links of the full results window

Something had happened to the drive on 11/18 (thousands of errors)

However this appeared with a brief log scan to be a one day problem.

The driver detected a controller error on \Device\Harddisk1\DR2.
The IO operation at logical block address 0x25f64988 for Disk 1 (PDO name: \Device\0000008f) failed due to a hardware error.
The IO operation at logical block address 0x2646e800 for Disk 1 (PDO name: \Device\0000008f) failed due to a hardware error.
The IO operation at logical block address 0xafd5010 for Disk 1 (PDO name: \Device\0000008f) failed due to a hardware error.
The IO operation at logical block address 0xaebd810 for Disk 1 (PDO name: \Device\0000008f) failed due to a hardware error.
The IO operation at logical block address 0x44cd41a0 for Disk 1 (PDO name: \Device\0000008f) failed due to a hardware error.
The IO operation at logical block address 0xaebd808 for Disk 1 (PDO name: \Device\0000008f) failed due to a hardware error.
The IO operation at logical block address 0xaebd838 for Disk 1 (PDO name: \Device\0000008f) failed due to a hardware error.
The IO operation at logical block address 0x44cd41e0 for Disk 1 (PDO name: \Device\0000008f) failed due to a hardware error.
The IO operation at logical block address 0x44cd41c8 for Disk 1 (PDO name: \Device\0000008f) failed due to a hardware error.

Runner94 · Nov 25, 2025

Both the PS commands and administrative command prompt worked. Both files can be viewed here: Gofile - Cloud Storage Made Simple

[update]
This morning i had a diagnostic error at startup (hypervisor x 20001) then after a few minutes, a propper freeze.

Both V2 collector are available on this link:

Gofile - Cloud Storage Made Simple

Secure, fast and free cloud storage solution. Upload and share files instantly.

gofile.io

zbook · Nov 25, 2025

Please run the McAfee uninstall tool:

https://www.mcafee.com/support/s/article/000001616?language=en_US

Indicate whether there are or not important files since the new installation.

The event viewer reported a large number of unexpected shutdowns and restarts without BSODs.

Were these manual power offs after hangs and freezes or were they spontaneous?

Was something done to the drive on the 18th?

Runner94 · Nov 25, 2025

Had a spontaneous restart after that. V2 Collector available under same link Gofile - Cloud Storage Made Simple here

zbook · Nov 25, 2025

Please post new event viewer files.

Please run the McAfee uninstall tool:

https://www.mcafee.com/support/s/article/000001616?language=en_US

Indicate whether there are or not important files since the new installation.

The event viewer reported a large number of unexpected shutdowns and restarts without BSODs.

Were these manual power offs after hangs and freezes or were they spontaneous?

Was something done to the drive on the 18th?

Code:

Event[33157]
  Log Name: System
  Source: Service Control Manager
  Date: 2025-11-25T10:43:12.5450000Z
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic,
  User: S-1-5-18
  User Name: AUTORITE NT\SystÞme
  Computer: Malo
  Description:
A service was installed in the system.

Service Name:  McAfee Scheduled Task - (McAfee-Dynamicappdownloader)
Service File Name:  "C:\Program Files\McAfee\wps\1.35.148.1\dad\mc-dad.exe"
Service Type:  service en mode utilisateur
Service Start Type:  DÚmarrage Ó la demande
Service Account:  LocalSystem

Event[33158]
  Log Name: System
  Source: Service Control Manager
  Date: 2025-11-25T10:43:16.1420000Z
  Event ID: 7040
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic,
  User: S-1-5-18
  User Name: AUTORITE NT\SystÞme
  Computer: Malo
  Description:
The start type of the McAfee Scheduled Task - (McAfee-Dynamicappdownloader) service was changed from DÚmarrage Ó la demande to dÚsactivÚ.

Event[33159]
  Log Name: System
  Source: Service Control Manager
  Date: 2025-11-25T10:43:17.7000000Z
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic,
  User: S-1-5-18
  User Name: AUTORITE NT\SystÞme
  Computer: Malo
  Description:
A service was installed in the system.

Service Name:  McAfee Scheduled Task - (McAfee-Dynamicappdownloader)
Service File Name:  "C:\Program Files\McAfee\wps\1.35.148.1\dad\mc-dad.exe"
Service Type:  service en mode utilisateur
Service Start Type:  DÚmarrage Ó la demande
Service Account:  LocalSystem

Event[33160]
  Log Name: System
  Source: Service Control Manager
  Date: 2025-11-25T10:43:20.8670000Z
  Event ID: 7040
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic,
  User: S-1-5-18
  User Name: AUTORITE NT\SystÞme
  Computer: Malo
  Description:
The start type of the McAfee Scheduled Task - (McAfee-Dynamicappdownloader) service was changed from DÚmarrage Ó la demande to dÚsactivÚ.

Runner94 · Nov 25, 2025

There are no important files on this computer

Runner94 · Nov 25, 2025

What do you mean by " new event viewer files" ? reliability history ?

zbook · Nov 25, 2025

The CP and PS commands that you had tested.

Please answer:

The event viewer reported a large number of unexpected shutdowns and restarts without BSODs.

Were these manual power offs after hangs and freezes or were they spontaneous?

Was something done to the drive on the 18th?

zbook · Nov 25, 2025

It's 4:04 AM > going to bed

Runner94 · Nov 25, 2025

Were these manual power offs after hangs and freezes or were they spontaneous?
-After a freeze I have to hard-power-off the PC (not responding, so not "spontaneous" per say. I also had a spontaneous restart this morning, without action from me

Was something done to the drive on the 18th?
-I believe this should be the day i formatted my computer (as mentionned before), ASUS services asked me to do that to solve the problem. Didn't solve the problem

zbook · Nov 25, 2025

What is the computer's warranty status?

We're looking to rule in / rule out malfunctioning hardware.

Do you have another computer to use so this computer can undergo more testing with continuous downtime?

Random Freezes several time a day (HYPERVISOR 20001 Error at restart)

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