System, accounts signin options not working


teamns

Member
Local time
7:45 AM
Posts
4
OS
windows 11
Hello all, I don`t seem to be able to use System, Accounts, Sign in options, All it does is open a window and I just get a spinning blue circle< If snyone could help about what`s happening I would really appreciate it.
Many thanks.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel core i7
    Memory
    32gb
    Graphics Card(s)
    Nvida geforce 1060
    Hard Drives
    4 1TB
    Antivirus
    Bitdefender
Welcome to the forum.
Make sure you have no corrupt system files that is causing this problem. Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer

(Note-you can follow up with another sfc /scannow command to make sure that dism repaired the files)

Perform a clean boot to eliminate software conflict causing the issue. If it doesn't happen in a clean boot, you have some software conflicting with Windows. Brink's procedure will help you weed out which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Hello thanks for helping with this but it still is doing the same thing, Just a blank screen with the blue circle spinning and nothing else, Not got a clue why, Al the other settings work fine except for accounts, sign in options.
Thanks
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel core i7
    Memory
    32gb
    Graphics Card(s)
    Nvida geforce 1060
    Hard Drives
    4 1TB
    Antivirus
    Bitdefender
Here is an attachment if this helps understand whats happening.
 

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My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel core i7
    Memory
    32gb
    Graphics Card(s)
    Nvida geforce 1060
    Hard Drives
    4 1TB
    Antivirus
    Bitdefender
I am assuming you have restarted. I would troubleshoot it in this way.
It is recommended that you backup your personal data per step 3 below. Otherwise, if you get that far in this procedure you will have to do it anyway.
.
A. If you can get to command prompt as administrator enter net user administrator administrator /active:yes
B. restart and on the sign-in screen you will see the administrator account added. Select it. It's desktop will be created.
C. Attempt to go to settings>accounts>sign-in options
Does it work? Yes or No?

If NO, it indicates a windows problem. If NO, restart again and log back in to your user account and proceed directly to a repair install. Note: the iso you use to repair must be the same or later version of whatever version you are running. Repair Install Windows 11 with an In-place Upgrade Tutorial

If YES, this indicates corruption in your user account. A repair install will not fix this. You have to create a new LOCAL user account using the following instructions:

CREATING NEW ACCOUNT Due to Account Corruption
Note: any settings and tweaks made in old account will have to be done again in the new account. This process only creates the account and gets your files moved into it.
If you have autologon set to on, you will need to disable it using netplwiz.


FROM OLD ACCOUNT

1. (HOME)AS a precaution, Turn off device encryption if it is currently on. Turn On or Off Device Encryption in Windows 11 Tutorial
OR
(PRO) turn off standard Bitlocker.
Turn Off BitLocker for Drive in Windows 11 Tutorial

2. Create a new local account - If per chance this page in settings is also broken, you can do this from within the administrator account

Settings>Accounts>Scroll down and click on Other Users.
Select add account>select I don't have this person's signin information
In user name box name the account.
Very Important- Make the new user an administrator. To the right of the new user name click down arrow. Select Change account type.
Click arrow to right of standard user and select Administrator.

3. While still logged into old account COPY & PASTE (NOT MOVE) your personal folders to an external drive. (Documents, Desktop, Music, Pictures, Downloads.) It is important to use copy and paste to prevent permission problems.

Export all your browser bookmarks to a file and save to external drive. Make note of your browser extensions. The bookmarks can be imported into the browser in your new account and browser extensions reinstalled. If you don’t have record of passwords saved in your browser, you’ll need a copy of those too. If you don’t know how to do this, tell us what browser you use and we can help you.


4. unlink Onedrive if it is linked. Unlink Account and PC from OneDrive in Windows 11 Tutorial
Note: even once you unlink the PC from onedrive, your current files are still stored in Onedrive on the web until you manually remove them. Sign in - Microsoft OneDrive


5. Restart computer.


6. On signin screen you will see 3 accounts. Select the NEW ACCOUNT name and it will ask you to set up a password and password hints. Also answer all the other setup option questions.
Your new desktop will be created.
Open the folders on external drive. COPY and PASTE the files you saved to the external media into the personal folders of your new account.

Import browser bookmarks and reinstall extensions.

All settings in the new account will have to be set up new.

7. Once everything is correct in new account, delete the old defective user account. Settings>Accounts>Other Users>Click the down arrow next to your old account name and click Remove.
and disable the hidden administrator account from command prompt as administrator enter net user administrator administrator /active:no

At any time you can change the new local account back to a MS account if you wish. Then, you can turn on OneDrive Folder Backup Sync if you choose. If you want bitlocker (Pro) or device encryption(Home) to be on, you can do that too. Note: If you use device encryption in Home, it encrypts ALL your drives that you have connected.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Let me add one more thing. Even once you unlink the PC from onedrive in the above procedure, your current files are still stored in Onedrive on the web until you remove them. Sign in - Microsoft OneDrive
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

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