Usable memory same after RAM upgrade

Dru2 · Dec 31, 2022

mhmtemnacr said:
View attachment 48818 View attachment 48819

View attachment 48817

There is nothing useful in bios settings. I think advanced settings are locked but i don't know how to enter advanced bios

Ok, so I see under "Main" you have 16gig of memory installed. Good.

Let's focus on RAM configuration. Again, remove installed modules, see what Reserved Memory says.

As a side note, Secure Boot is "Disabled" in the BIOS. That's interesting. But not applicable to the Hardware Reserved issue.

Bree said:
This 'hardware reserved' is typically seen when Windows can see the RAM but for some reason it is unusable. This is usually due to using RAM of the wrong spec to match the existing RAM.

Which is why I've asked the OP to remove the RAM they installed in post #14

Anyway, I think/hope were all on the same page

mhmtemnacr · Dec 31, 2022

TairikuOkami said:
Using CPU with and integrated GPU is just asking for trouble, especially since a dedicated GPU is a different brand.
You might be able to setup GPU's assigned memory using AMD Software. But please, disable virtualization technology.

I couldn't find AMD software suitable with my gpu ?

mhmtemnacr · Dec 31, 2022

Dru2 said:
As a follow-up, if you're not familiar with, or comfortable with using the BIOS, I'd advise you not to mess with it.

Here's a thought... Remove the newly installed RAM and see what hardware reserved says?

I put back old RAM's and now:

Dru2 · Dec 31, 2022

mhmtemnacr said:
I put back old RAM's and now:
View attachment 48824

A lot better, but still too high. That may be the best you can do.

Anyway, removing those modules says you were adding too much RAM to the system. Or you have the RAM installed wrong. Regardless, you should find out/know what's the max RAM that laptop can handle, and stick to that.

Ghot · Dec 31, 2022

mhmtemnacr said:
I put back old RAM's and now:
View attachment 48824

I think your new stick of RAM is just too much of a mis-match.
You could verify that my checking the model numbers on the old and the new RAM.

It's always best to do RAM in matched sets.
Like if you want 16GB, then buy a 2x8GB "set", rather than just adding another 8GB stick.

In a matched set all the IC chips ON the RAM sticks will be from the same company.
But with individual sticks, the IC chips on one stick may be... Nanya and on the other stick might be... Micron.
And both sticks might be from Corsair or Crucial... etc., and still have different IC chips.

Bree · Dec 31, 2022

mhmtemnacr said:
I couldn't find AMD software suitable with my gpu ?

With my System One's AMD Athon I use AMD Software: Adrenalin Edition™ Technology

https://www.amd.com/en/technologies/software

mhmtemnacr said:
put back old RAM's and now:

Your 2.1GB hardware reserved for the AMD GPU is the same as I have on System One in my specs below.

mhmtemnacr · Dec 31, 2022

Bree said:
With my System One's AMD Athon I use AMD Software: Adrenalin Edition™ Technology

https://www.amd.com/en/technologies/software

Your 2.1GB hardware reserved for the AMD GPU is the same as I have on System One in my specs below.

Couldnt find an option to set VRAM amount

Put back new 2 x 8 GB RAMs again
Seated them correctly
Still no luck

mhmtemnacr · Dec 31, 2022

Ghot said:
I think your new stick of RAM is just too much of a mis-match.
You could verify that my checking the model numbers on the old and the new RAM.

It's always best to do RAM in matched sets.
Like if you want 16GB, then buy a 2x8GB "set", rather than just adding another 8GB stick.

In a matched set all the IC chips ON the RAM sticks will be from the same company.
But with individual sticks, the IC chips on one stick may be... Nanya and on the other stick might be... Micron.
And both sticks might be from Corsair or Crucial... etc., and still have different IC chips.

Old rams were 2x4gb 2400mhz ddr4 micron
New rams: 2x8gb 2400 mhz ddr4 kingston

So are they not compatible with the laptop?

Dru2 · Dec 31, 2022

What HP is doing is fudging numbers. They tell you the PC/laptop supports 8gig of memory, but in reality, it only supports 6gig (as shown by "Memory usage" under Memory in Task Manager) which indicates total memory available to the PC.

Here since the PC can't use all the memory, it's put under "Hardware Reserved". Hardware Reserved to me is just dead memory. Sure, it's allocated to the GPU, but unless your apps require heavy GPU processing power requiring more RAM, that RAM just sitting there doing nothing.

And for the record, my Lenovo ThinkPad Yoga X1 (2nd gen) with Intel integrated graphics doesn't even have more than 200meg allocated to Hardware Reserved as shown in my BIOS image in post #13 and shown here in Task Manager....

As you can see my laptop supports 16gig of RAM. 15.8gig available.

No matter how we try to explain it, that system is only going to use 6gig. The rest will be allocated to Hardware Reserved

Good luck.

Ghot · Dec 31, 2022

mhmtemnacr said:
Old rams were 2x4gb 2400mhz ddr4 micron
New rams: 2x8gb 2400 mhz ddr4 kingston

So are they not compatible with the laptop?

Sometimes, different RAM sticks will work together, sometimes they won't.
In your first screenshot Task Manager did show 16GB of RAM, so both sticks probably work.
I'd bet if you put in "just" the new stick by itself, it would work too.

But with both in... things got weird.

In the RAM world... always buy matched sets.

Bree · Dec 31, 2022

mhmtemnacr said:
Couldnt find an option to set VRAM amount

No, that doesn't appear to be an option with my Radeon graphics either.

Fabler2 · Dec 31, 2022

Dru2 said:
What HP is doing is fudging numbers. They tell you the PC/laptop supports 8gig of memory, but in reality, it only supports 6gig (as shown by "Memory usage" under Memory in Task Manager) which indicates total memory available to the PC.

Here since the PC can't use all the memory, it's put under "Hardware Reserved". Hardware Reserved to me is just dead memory. Sure, it's allocated to the GPU, but unless your apps require heavy GPU processing power requiring more RAM, that RAM just sitting there doing nothing.

And for the record, my Lenovo ThinkPad Yoga X1 (2nd gen) with Intel integrated graphics doesn't even have more than 200meg allocated to Hardware Reserved as shown in my BIOS image in post #13 and shown here in Task Manager....

View attachment 48838

As you can see my laptop supports 16gig of RAM. 15.8gig available.

No matter how we try to explain it, that system is only going to use 6gig. The rest will be allocated to Hardware Reserved

Good luck.

Your machine has a dedicated GPU?
One AMD laptop with dedicated GPU shows Hardware reserved of 660 MB and the other one I have shows 2GB which has an APU.

Ghot · Dec 31, 2022

RAM story....

I bought two 16GB (2x8GB) "sets" of RAM from Corsair on the same day from the same retailers.
They had identical model numbers. But... down on the lower right corner of the RAM's circuit boards, in teeny font size, were the "version" numbers. Each "set" had matched version numbers, but both sets were different versions.

One set had Nanya IC chips and the other set had Micron IC chips.
Both sets worked flawlessly, by themselves.
But... when I put "both" sets in, the comp wouldn't boot.
Eeven when I tried one stci from each set together, the comp wouldn't boot.

These were Corsair's top of the line RAM... Dominator Platinums.

True story.

This is Corsair's DDR3 version/IC chip manufacturer list

SIW2 · Dec 31, 2022

15-ec1073dx

RAM Used 16GB (2x 8GB) DDR4 3200MHz PC4-25600 1.2V 1Rx8 SoDIMM Laptop RAM M471A1K43CB1-V20 PC4-3200AA-SA1-11 Samsung M471A1K43DB1-CWE

Dru2 · Dec 31, 2022

No matter how anyone tries to ecplain it, that system is only going to use 6gig. The rest will be allocated to Hardware Reserved.

However, there's still the BIOS option, if available.

Good luck.

Fabler2 said:
Your machine has a dedicated GPU?

Laptop uses one on CPU. My Asus laptop also with 4gig. Same as Lenovo.

Desktop system shown in post #10 is my custom system in system specs one. Dedicated GPU. Still less than 200meg.

mhmtemnacr · Dec 31, 2022

Dru2 said:
No matter how anyone tries to ecplain it, that system is only going to use 6gig. The rest will be allocated to Hardware Reserved.

Good luck.

Laptop uses one on CPU. My Asus laptop also with 4gig. Same as Lenovo.

Desktop system shown in post #10 is my custom system in system specs one. Dedicated GPU. Still less than 200meg.

So is it impossible to go beyond 6 gb usable ram on this laptop

Is there a way to setup custom bios or something, to enable locked settings and reduce gpu reserved memory ?

TairikuOkami · Dec 31, 2022

mhmtemnacr said:
I couldn't find AMD software suitable with my gpu ?

It does not appear to be officially supported by 11, either way try to install the latest APU and chipset drivers.

https://www.amd.com/en/support/apu/amd-ryzen-pro-processors/amd-ryzen-7-pro-mobile-processors-radeon-vega-graphics/amd

https://www.amd.com/en/support/chipsets/amd-socket-tr4/x399

P.S.: Do you have the latest BIOS F.15 Rev.A? It might add new options, fix bugs.

Berton · Dec 31, 2022

A note: it usually is best if both modules has the same chip layout, one module will have all the chips on just one side and another will have chips on both sides. I've found mixing those to be problematic.