Authenticator blocking access to Microsoft account


Perrorist

Member
Local time
9:48 AM
Posts
3
OS
Windows 10
Background:
Need to access Microsoft account to change payment method so I can continue using Office 365. Attempted to sign in by usual method but told I had to use Authenticator.
Problem:
Followed the instructions to create Authenticator account which includes downloading the app. Phone said I already had the account (true but for work) and so wouldn't download the app again. Created a second account on Authenticator on the phone for Microsoft only to be told that I couldn't use the password-free feature as it was already in use by the work account. Stumped.
Because I couldn't login to Microsoft, I discovered that prevented me from getting access to support.
My 365 subscription no longer being valid, I now cannot update any files or use OneDrive.
As a solution, I thought, I'll download Office 2021. However, that process also needed a Microsoft account. I created a new account, but access to an existing account was still required. I give up.
Microsoft has taken security to an absurd extreme.
Advice needed:
If you have any solutions. please let me know. It will be greatly appreciated.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus self-build
    CPU
    Intel Core i9 9900KF Processor
    Motherboard
    Asus Maximus XI Hero Wireless
    Memory
    Corsair Vengeance RGB Pro CMW32GX4M4C3000C15 32GB (2x16GB) DDR4
    Graphics Card(s)
    MSI Radeon RX 5700 Gaming X 8GB
    Monitor(s) Displays
    2*Benq, 1*VZ27A
    Screen Resolution
    1920*1080
    Hard Drives
    Various
    PSU
    Seasonic Prime Platinum 850W
    Case
    Fractal Design Vector RS Dark Tempered Glass Case
    Cooling
    CoolerMaster MA410M
    Keyboard
    Corsair
    Mouse
    RollerMouse Red / Logitech G700S
    Internet Speed
    100Mb
    Browser
    Brave
    Antivirus
    Malwarebytes Pro
You can use Windows Hello (PIN/passkey), if you are already logged in on PC, it ignores even 2FA.
Otherwise select Other ways - Password - Forgot Password - it should send an email with a reset.

capture_05242024_090436.jpgcapture_05242024_091229.jpgcapture_05242024_090541.jpg
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3600 & No fTPM (07/19)
    Motherboard
    MSI B450 TOMAHAWK 7C02v1E & IFX TPM (07/19)
    Memory
    4x 8GB ADATA XPG GAMMIX D10 DDR4 3200MHz CL16
    Graphics Card(s)
    MSI Radeon RX 580 ARMOR 8G OC @48FPS (08/19)
    Sound Card
    Creative Sound Blaster Z (11/16)
    Monitor(s) Displays
    24" Philips 24M1N3200ZS/00 (05/24)
    Screen Resolution
    1920×1080@165Hz via DP1.4
    Hard Drives
    ADATA XPG GAMMIX S11 Pro SSD 512GB (07/19)
    PSU
    Seasonic M12II-520 80 Plus Bronze (11/16)
    Case
    Lian Li PC-7NB & 3x Noctua NF-S12A FLX@700rpm (11/16)
    Cooling
    CPU Cooler Noctua NH-U12S@700rpm (07/19)
    Keyboard
    HP Wired Desktop 320K + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (04/23)
    Internet Speed
    400/40 Mbps via RouterOS (05/21) & TCP Optimizer
    Browser
    Edge & Brave for YouTube & LibreWolf for FB
    Antivirus
    NoAV & Binisoft WFC & NextDNS
    Other Info
    Backup: Hasleo Backup Suite (PreOS)
    Notifier: Xiaomi Mi Band 7 NFC (05/24)
    Headphones: Sennheiser RS170 (09/10)
    Phone: Samsung Galaxy Xcover 7 (02/24)
    2nd Monitor: AOC G2460VQ6 @75Hz (02/19)
You say "if you're already logged in on PC'. Logged in to what? I'm logged into Windows but no other MS products. I'll follow up the other suggestion. Thanks.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus self-build
    CPU
    Intel Core i9 9900KF Processor
    Motherboard
    Asus Maximus XI Hero Wireless
    Memory
    Corsair Vengeance RGB Pro CMW32GX4M4C3000C15 32GB (2x16GB) DDR4
    Graphics Card(s)
    MSI Radeon RX 5700 Gaming X 8GB
    Monitor(s) Displays
    2*Benq, 1*VZ27A
    Screen Resolution
    1920*1080
    Hard Drives
    Various
    PSU
    Seasonic Prime Platinum 850W
    Case
    Fractal Design Vector RS Dark Tempered Glass Case
    Cooling
    CoolerMaster MA410M
    Keyboard
    Corsair
    Mouse
    RollerMouse Red / Logitech G700S
    Internet Speed
    100Mb
    Browser
    Brave
    Antivirus
    Malwarebytes Pro
You say "if you're already logged in on PC'. Logged in to what? I'm logged into Windows
Then you can use Edge to login into MS services.

capture_05242024_094507.jpgcapture_05242024_094519.jpgcapture_05242024_094534.jpg

Windows automatically creates a passkey for MS account.

capture_05242024_094601.jpg
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3600 & No fTPM (07/19)
    Motherboard
    MSI B450 TOMAHAWK 7C02v1E & IFX TPM (07/19)
    Memory
    4x 8GB ADATA XPG GAMMIX D10 DDR4 3200MHz CL16
    Graphics Card(s)
    MSI Radeon RX 580 ARMOR 8G OC @48FPS (08/19)
    Sound Card
    Creative Sound Blaster Z (11/16)
    Monitor(s) Displays
    24" Philips 24M1N3200ZS/00 (05/24)
    Screen Resolution
    1920×1080@165Hz via DP1.4
    Hard Drives
    ADATA XPG GAMMIX S11 Pro SSD 512GB (07/19)
    PSU
    Seasonic M12II-520 80 Plus Bronze (11/16)
    Case
    Lian Li PC-7NB & 3x Noctua NF-S12A FLX@700rpm (11/16)
    Cooling
    CPU Cooler Noctua NH-U12S@700rpm (07/19)
    Keyboard
    HP Wired Desktop 320K + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (04/23)
    Internet Speed
    400/40 Mbps via RouterOS (05/21) & TCP Optimizer
    Browser
    Edge & Brave for YouTube & LibreWolf for FB
    Antivirus
    NoAV & Binisoft WFC & NextDNS
    Other Info
    Backup: Hasleo Backup Suite (PreOS)
    Notifier: Xiaomi Mi Band 7 NFC (05/24)
    Headphones: Sennheiser RS170 (09/10)
    Phone: Samsung Galaxy Xcover 7 (02/24)
    2nd Monitor: AOC G2460VQ6 @75Hz (02/19)
Thanks, I'll try that.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus self-build
    CPU
    Intel Core i9 9900KF Processor
    Motherboard
    Asus Maximus XI Hero Wireless
    Memory
    Corsair Vengeance RGB Pro CMW32GX4M4C3000C15 32GB (2x16GB) DDR4
    Graphics Card(s)
    MSI Radeon RX 5700 Gaming X 8GB
    Monitor(s) Displays
    2*Benq, 1*VZ27A
    Screen Resolution
    1920*1080
    Hard Drives
    Various
    PSU
    Seasonic Prime Platinum 850W
    Case
    Fractal Design Vector RS Dark Tempered Glass Case
    Cooling
    CoolerMaster MA410M
    Keyboard
    Corsair
    Mouse
    RollerMouse Red / Logitech G700S
    Internet Speed
    100Mb
    Browser
    Brave
    Antivirus
    Malwarebytes Pro
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