Computer is shutting down by itself


cocidius

New member
Local time
2:07 PM
Posts
3
OS
Windows 10
My computer is doing some random shutdowns, after some long gaming sessions on when games are alt tabbed.
It happened one time yesterday and one today, the computer shutdown it doesn't try to restart.
Seems like a force shutdown command is being executed.
On event viewer the only error event is an ID 6008. But there is no weird stuff happening before it.

I also downgraded my AMD driver thinking that could be the culprit but it did not solved the issue.

My V2 log collector is attached.
 

Attachments

  • DESKTOP-E1HMFBO-(2024-02-26_23-38-09).zip
    573.2 KB · Views: 1

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
Could be thermal shutdown - check your CPU temperatures under load.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Core i7-13700K
    Motherboard
    Asus TUF Gaming Plus WiFi Z790
    Memory
    64 GB Kingston Fury Beast DDR5
    Graphics Card(s)
    Gigabyte GeForce RTX 2060 Super Gaming OC 8G
    Sound Card
    Realtek S1200A
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Kingston KC3000 2TB NVME SSD & SATA HDDs & SSD
    PSU
    EVGA SuperNova G2 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft Digital Media Pro
    Mouse
    Logitech Wireless
    Internet Speed
    50 Mb / s
    Browser
    Chrome
    Antivirus
    Defender
Hey.

This is are my temperatures log under the same loading I was having when it shutdown.
Average core is around 50C to 60C over all cores.
Mobo around 45C
Memory around 50C
Drive 50C
Gpu temperatures 75C to 80C
The GPU hotspot had a max of 115C with 100C as average (GPU is a 6800xt)
 

Attachments

  • temperatures.zip
    267.2 KB · Views: 0

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
If the computer shutdown without warning then there will be no dump file and log files are useless.

Ideally, your CPU temperature should be around 60 to 70 degrees Celsius (140 to 158 degrees Fahrenheit) when running essential apps and around 40 to 45 degrees Celsius (104 to 113 degrees Fahrenheit) when sitting idle. Moreover, the safe CPU temperature range for gaming is roughly 70 to 80 degrees Celcius. If your CPU is regularly shooting above these temperature ranges, you need to clean your PC, improve the cooling system, and re-apply thermal paste.


  • If new device drivers or system services have been added recently, try removing or updating them. Try to determine what changed in the system that caused the new bug check code to appear.
  • Look in Device Manager to see if any devices are marked with an exclamation point (!), which indicates a problem. Review the events log displayed in the properties for any faulting device driver. Try to update the related driver.
  • Check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver that is causing the error. Look for critical errors in the system log that occurred in the same time window as the blue screen.
  • If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available.
  • Install Windows updates.
  • If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't know what it is you probably are not overclocking.
  • Use SpeedFan to monitor temperatures in computers, overheating can cause BSOD.
  • Use Memtest86+ disc to check system memory's (RAM's) for errors.
  • Use CrystalDiskInfo to check SMART health report of the hard disk drive (HDD).


Open the Command Prompt with administrative privileges and execute bellow commands one at a time.

Code:
Dism /online /cleanup-image /restorehealth



Sfc /scannow


Chkdsk C: /f
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
I found out the issue, my GPU fans were dirty and were getting stucked after a full day of playing
Weird behavior, since in the morning the temperatures were fine, but when I looked at the evening the fans were stuck and GPU temp was 90C

I cleaned the fans but I will probably look for replacement.
Thanks all!
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    PC/Desktop
We are glad to hear your issue has been resolved, thank you for letting us know that all is now well!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
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