Solved hiberfil.sys 0xc0000719

adriancornea52 · Jul 6, 2023

Hello there. This is the second time I get this error in about one or one and a half months. It happens after I hit the power button. The laptop is already powered off when I press the button - or maybe I really don't remember closing the lid and it previously going to sleep and hibernation. I would say there are 90% chances my memory is correct that the laptop is already powered off when I press the power button. What I do after I receive the error is that I press the power button again, the laptop powers off, and then I power it on again and it goes straight into Windows without showing the error again.

Should I be worried about this error? I also ran sfc /scannow and it repaired the file C:\Windows\System32\drivers\bthmodem.sys

I attach a photo of this error and a Log Collection using V2 Log Collector.
I bought this laptop in December 2022.

Thank you for any help.

FreeBooter · Jul 6, 2023

How to fix Hibernate problems on Windows 10 - Pureinfotech

If your PC is unexpectedly shutting down instead of hibernating or having other problems with Hibernate on Windows 10, use these steps.

pureinfotech.com

zbook · Jul 6, 2023

Plese run the V2 log collector again and post a share link into this thread using one drive ,drop box, or google drive

If there is another host error then post problems into this thread:

https://www.elevenforum.com/t/site-bugs-and-suggestions.1/page-98#post-312178

Code:

www.elevenforum.com
Host
Error
Cloudflare Ray ID: 7e2cab0d6799e110

adriancornea52 · Jul 7, 2023

zbook said:
Plese run the V2 log collector again and post a share link into this thread using one drive ,drop box, or google drive

If there is another host error then post problems into this thread:

https://www.elevenforum.com/t/site-bugs-and-suggestions.1/page-98#post-312178

Code:

www.elevenforum.com Host Error Cloudflare Ray ID: 7e2cab0d6799e110

For me it works just fine now to download the zip file from my post... Can you please check again? And why do I need to run the V2 log collector again?

adriancornea52 · Jul 7, 2023

The error happened to me today again. I am 100% sure the laptop was not in sleep mode or hibernation, it was powered off.

zbook · Jul 7, 2023

Please post the event viewer system and application share links.

How to share event logs in case of a computer issue - Your Windows Guide

This article explains How to share event logs in case of a computer issue

www.yourwindowsguide.com

Code:

Event[186]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-06-08T12:16:15.2800000Z
  Event ID: 3
  Task: N/A
  Level: Information
  Opcode: Info  a
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Adrian
  Description:
A hardware event has occurred. An informational record describing the condition is contained in the data section of this event.

Code:

Event[11682]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-07-06T21:21:55.5900000Z
  Event ID: 3
  Task: N/A
  Level: Information
  Opcode: Info  a
  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Adrian
  Description:
A hardware event has occurred. An informational record describing the condition is contained in the data section of this event.

adriancornea52 · Jul 11, 2023

zbook said:
Please post the event viewer system and application share links.

Adrian - Event Viewer Application logs.evtx (Application logs)
Adrian - Event Viewer System logs.evtx (System logs)

In the meantime, I disabled the hibernation on my laptop after receiving advice on this problem on another forum. This is the info I got: "The Fast Start option in Windows causes the kernel to be hibernated when you shutdown. On a cold boot the kernel is then read from the hibernation file."

On another note, does anyone know why do I have sooo many events in my System event logs from UserModePowerService? Only now I noticed. Like, a new event from that source is generated every few seconds... There are tens of thousands of these events!

adriancornea52 · Jul 11, 2023

I cannot edit my post, so please ignore the UserModePowerService question I had. I posted a new thread for that.

zbook · Jul 12, 2023

1) Please make free or pay backup images and save the images to another disk drive or the cloud.

(Acroni, Aoemi, EaseUS, Macrium, Paragon, etc.)

2) Make a new restore point

Create System Restore Point in Windows 11 Tutorial

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

3) Read this link on Windows Driver Verifier (WDV)

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

Learn the methods to recover from using the tool by booting into safe mode and running one or more of these commands

verifier /reset

verifier /bootmode resetonbootfail

4) Find a flash drive that you can format (> or = 8 GB)

adriancornea52 · Jul 18, 2023

I'm sorry, but I don't feel at all comfortable to run Driver Verifier. According to what I researched, for example this link: Why You Shouldn't Use the Driver Verifier in Windows 10 , it is dangerous to run it and it is mostly for developers. Also on the Microsoft website: Driver Verifier - Windows drivers , it says "Running Driver Verifier could cause the computer to crash."
I am not going to take the job of a developer and try and find solutions for products that I payed for: Microsoft Windows and the laptop itself! Are there really no Microsoft employees on this forum? I will try contacting Microsoft support, if it is possible.

adriancornea52 · Aug 20, 2023

Hello folks, I want to let you know about an update to my situation. I reinstalled Windows and the problem still appeared. Then I used the diagnostics tools to check my SSD, RAM etc., and they all came out ok.

So, the last thing I did was this: I removed the USB Ethernet Adapter that I was using all the time to connect to the internet. After removing it, I turned hibernation off and then on again, so that the hiberfil.sys file got renewed. I've started using only WiFi. It's been almost three weeks now, and I haven't got the error again. So most likely the adapter was the culprit. The model of the adapter is TP-Link UE300. Before removing it completely, I tried to see if installing the driver from their official webpage would fix the problem. They say that generally Windows automatically recognizes the adapter, it was not specifically stated that installing the driver from the official page is mandatory. But they do say that if we encounter problems, to install their driver. So, the driver Windows automatically installed is from 26.09.2015, version 10.38.117.2020, and the driver I installed from the TP-Link website is from 15.08.2022. But even after I did this, the hiberfil.sys problem still happened. Now I'm thinking that maybe I should have recreated the hiberfil file after updating the driver, to see if it worked like this...

The main reason why I wanted to avoid WiFi is the bad effects it may have on health. But that's a different story.

Maybe these explanations will help others facing the same problem.