Solved Network Adapter drops connection once a day


apfsx

New member
Local time
5:40 PM
Posts
5
OS
Windows 11
On a new install of Windows 11 around 1 month or so old. Once a day sometimes twice a day the network adapter drops internet connection, the adapter still appears in device manager except the internet drops from it and Settings will show the adapter name and "No internet". I have 2 network adapters, my wireless card and a USB to Ethernet adapter and it happens with both devices. So I know its not either the wireless card or the USB to Ethernet adapter or the cable, etc. I can quickly fix this by disabling and re-enabling the adapter in Settings and internet connection comes right back up. I think it's worth mentioning I have WSL2 and VMWare Workstation Pro installed on this system since I think it has something to do with that. Hyper-V is not enabled but Virtual Hypervisor Platform is.

Really an annoyance to my workflow since I'll leave my computer running overnight for large uploads and downloads and sees its failed stating no internet connection when everything should be okay. Just needs a disable and re-enable and it's back.

I've tried:
- DISM & sfc scannow.
- Complete Network Reset (Settings > Network & Internet > Advanced > Network reset)
- Disable power management on the network adapters (Device Manager > Uncheck allow the computer to turn off this device to save power)


The only network related error in Event Viewer I see is this:



Problem still happens, any ideas?

Windows 11 Version 22H2 (OS Build 22621.3007)

Error - Source: Host-Network-Service
IPICSHIpStopSharing
 
Windows Build/Version
Windows 11 Version 22H2 (OS Build 22621.3007)

My Computer

System One

  • OS
    Windows 11
Test using only one adapter, wired or wireless. I would try setting up a static ip to see if it continued to happen. Might help. Might not. All of mine are static for both wired and wireless..
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Have you considered that it could be your ISP? Does it happen at the same time each day?
Are there any devices you can check, like a phone or tablet, to see if they also lose connection at the same time?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Full Tower
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
The only network related error in Event Viewer I see is this:
I'm glad you see it, because I cannot ... lol

You could try changing DNS servers. Use Google 8.8.8.8 and 8.8.4.4 or Cloudflare 1.1.1.1 and 1.0.0.1.

Have you tried updating Windows 11 to 23H2?

This link may have some tips:
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
Have you considered that it could be your ISP?
I agree so check the event log on your router. In my case I enter a URL in my web browser to access the router/hub manager, where I can access this log. You will need the hub password (not Wi-Fi password) to access this. Maybe you can do the same? Your ISP or hub documentation will advise on how to access the hub manager.
To see dropouts select the WAN filter and look for phrases such as 'PPPoE down' or 'DSL Link down' along with the date and times of the dropouts.

Incidentally, from my experience of dropouts here in the UK, a dropout of only once per day is not considered unreasonable by ISPs and they would be unlikely to send engineers to check it out. Other people's experience may vary. Good luck.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP EliteDesk 705 G5
    CPU
    AMD Ryzen 5 Pro 3400GE
    Memory
    8GB DDR4 SDRAM
    Graphics Card(s)
    Integrated AMD Radeon Vega 11
    Hard Drives
    256 GB PCIe NVMe M.2 SSD
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    DELL Inspiron 15-3576
    CPU
    Intel Core i5-8250U
    Memory
    8 GB DDR4 - 2400 SODIMM
    Graphics card(s)
    Intel UHD Graphics 620
    Hard Drives
    256GB SK Hynix SC311 SATA SSD
Have you considered that it could be your ISP? Does it happen at the same time each day?
Are there any devices you can check, like a phone or tablet, to see if they also lose connection at the same time?
Not related to ISP, other devices on the network are fine when this happens.

It does not happen at the same time everyday.
 

My Computer

System One

  • OS
    Windows 11
Have you checked your router IP lease setting? I had similar issues but once I increased lease to its maximum issues went away.
 

My Computer

System One

  • OS
    Windows 10 Pro + others in VHDs
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook 14
    CPU
    I7
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    N/A
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB Optane NVME SSD, 1 TB NVME SSD
    PSU
    Yep, got one
    Case
    Yep, got one
    Cooling
    Stella Artois
    Keyboard
    Built in
    Mouse
    Bluetooth , wired
    Internet Speed
    72 Mb/s :-(
    Browser
    Edge mostly
    Antivirus
    Defender
    Other Info
    TPM 2.0
This is a copy of part of an article I founf d on internet, it helps me to solve the problem as yours, when the process finishes, reset the network adapter.

WLANSVC or WLAN Auto Config Service is the service that manages connecting and disconnecting from wireless networks. We're going to stop the WLAN AutoConfig service, so we can delete some temporary files, then restart the WLAN AutoConfig service.

Press the Windows Key + R and type in services.msc. Scroll down to WLAN AutoConfig. Right-click WLAN AutoConfig and select Stop. Keep the Services window open.

Open File Explorer and enter C:\ProgramData\Microsoft\Wlansvc\Profiles\Interfaces in the navigation bar.

Delete any folders in the Interfaces folder.
 

My Computer

System One

  • OS
    Windows 11
Solved

Posting solution for anyone who comes across the same issue.

Need to set DNS servers manually inside your network adapter, there seems to be some sort of issues with Windows where its unable to reach them after a certain period of time if its set to Automatic.

Some notes:
  • DNS servers on the router are the same as the ones I set manually inside the network adapter settings in Windows so the issue is NOT the actual DNS servers
  • Doesn't matter which router I'm connected to, I've experienced this issue on multiple different networks
 

My Computer

System One

  • OS
    Windows 11
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