New Dell has hiccups-- are these the suspects


compiler

Active member
Local time
5:20 AM
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71
OS
W11
I have a new Dell Inspiron W11 15-5510 (build 22000-6.1.3). I lost my internet connection and had to call Dell. It eventually got resolved. But in the process he had me (well he did it remotely) do a bunch of Dell Updates and he installed some stuff. My computer has now become sluggish; slowing down, taking longer, etc. I suspect bloatware from Dell. Can I get some opinions about these items in my Control Panel Programs/Features:

  1. Dell SupportAssist
  2. Dell SupportAssist OS Recovery Plugin For Dell Update
  3. Dell SupportAssist Remediation
  4. Dell Update for Windows Universal
#3 had already been there. The others were installed by him. They may have been there when I got the computer and may have been uninstalled by me when I first got the computer. So, I am asking: can I uninstall the above.

Also – and maybe more importantly – there is this Dell Data Vault that suddenly appeared. It is definitely doing stuff but it is not listed in the control panel. This might be a cause of some of my computer woes. It's also listed (with variations) 3 times in services (running). I've stopped that. I see via google the advice to delete the Dell Data Vault folder. Suggestions?


Finally – maybe related – it appears that I am getting less and less free space on my disk. I am not sure, but I'll keep an eye on it. I vaguely recall there was a freeware program that would show the relative software space used.

Anyway, thank you for previous advice. I hope to pay it forward as I get more familiar with W11.

Mel





Mel
 
Windows Build/Version
W11 15-5510 (build 22000-6.1.3).

My Computer

System One

  • OS
    W11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 5510
    CPU
    i5-11320H
    Memory
    8 gb
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Screen Resolution
    1920X1080
    Hard Drives
    256 gb SSD
    Browser
    Edge/Chrome
    Antivirus
    Defender
They may have been there when I got the computer and may have been uninstalled by me when I first got the computer. So, I am asking: can I uninstall the above.
Although not critical, you only need items #1 & #2.

Dell SupportAssist (SA) supposedly maintains all your Dell & pre-installed OEM drivers. SA gives a convenient way of test your Dell hardware and Dell SupportAssist OS Recovery Plugin for Dell Update is only used if you use Dell Update. Dell Data Vault is generated when you run SA & I never use Dell Update; I've found that SA & Update do not always pick up the latest updates for my Dell Inspiron 3670

I always manually check for updates here.

By the by, the Windows 11 version is erroneous - mine is Windows 11 Pro v 21H2 (Build 22000.652).

You can find out yours by hitting Windows+R => winver
 

My Computer

System One

  • OS
    Windows 11 Pro v 23H2 (Build 22631.3520)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Precision 3660 Tower Workstation
    CPU
    12th Gen Intel(R) Core(TM) i9-12900 5.10 GHz
    Motherboard
    64-bit operating system, x64-based processor
    Memory
    32.00 GB
    Graphics Card(s)
    Intel UHD Graphics 770
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Dell P2714H Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x 512GB NVME PC801 NVMe SK hynix Boot
    1 x 1TB Seagate ST1000LM049-2GH172 Internal HDD
    1 x 1TB Seagate STGX4000400 External HDD
    1 x 2TB Seagate STGX4000400 External HDD
    1 x 4TB Seagate STGX4000400 External HDD
    PSU
    300 Watts
    Cooling
    Air
    Keyboard
    Microsoft Wired Keyboard 600
    Mouse
    Microsoft USB Basic Optical Mouse v2.0
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes Premium
    Other Info
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 0J1CP3
    BaseBoard Version A01

My Computer

System One

  • OS
    Windows 11 Pro v 23H2 (Build 22631.3520)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Precision 3660 Tower Workstation
    CPU
    12th Gen Intel(R) Core(TM) i9-12900 5.10 GHz
    Motherboard
    64-bit operating system, x64-based processor
    Memory
    32.00 GB
    Graphics Card(s)
    Intel UHD Graphics 770
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Dell P2714H Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x 512GB NVME PC801 NVMe SK hynix Boot
    1 x 1TB Seagate ST1000LM049-2GH172 Internal HDD
    1 x 1TB Seagate STGX4000400 External HDD
    1 x 2TB Seagate STGX4000400 External HDD
    1 x 4TB Seagate STGX4000400 External HDD
    PSU
    300 Watts
    Cooling
    Air
    Keyboard
    Microsoft Wired Keyboard 600
    Mouse
    Microsoft USB Basic Optical Mouse v2.0
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes Premium
    Other Info
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 0J1CP3
    BaseBoard Version A01
Depending on what version you have installed, Dell support assist 3.11 has been problematic for me. Had to go back to 10.4.1
 

My Computer

System One

  • OS
    Windows 11 Pro Beta, 11 Dev, W11 Canary
    Computer type
    Laptop
    Manufacturer/Model
    Dell Alienware M15 Ryzen Edition R6
    CPU
    AMD Ryzen™ 9 5900HX
    Memory
    32GB
    Graphics Card(s)
    NVIDIA® GeForce RTX™ 3070 8GB GDDR6
    Hard Drives
    1 x Samsung 980 Pro 1TB
    1 x Samsung 970 Evo Plus 1TB
I am so tempted to nix all the Dell Support stuff. It's only been maybe an hour of computing, but since I "STOPPED" dELL Data Vault in services, thie computer is behaving much better. It's annoying that this program (or whatever it is) is not listed in Control Panel's program list. I may delete the folder (it's in program files/Dell). I'm a bit hesitant on that.
Also my free disk space still seems to be shrinking.
Any ideas how to track that down?

Mel
 

My Computer

System One

  • OS
    W11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 15 5510
    CPU
    i5-11320H
    Memory
    8 gb
    Graphics Card(s)
    Intel® Iris® Xe Graphics
    Screen Resolution
    1920X1080
    Hard Drives
    256 gb SSD
    Browser
    Edge/Chrome
    Antivirus
    Defender
Support assist is also integrated with the POST (Power On Self Test) and hardware diagnostics (accessed from F12 Menu).
We see SA problems on the Dell forums but not to the point of slowdown.
Disabling in start up is my suggestion.

Here is the Dell support forum section for Support Assist:
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 16 5630
    CPU
    i7 1360P
    Motherboard
    Dell
    Memory
    16GB
    Graphics Card(s)
    Intel CPU
    Sound Card
    Realtek
    Monitor(s) Displays
    16" Touch Screen
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung NVME SSD
    PSU
    65 Watt Dell
    Case
    Dell
    Cooling
    Dell
    Keyboard
    Dell
    Mouse
    Trackpad
    Internet Speed
    Google Fiber
    Browser
    Edge
    Antivirus
    Defender and Malwarebytes
    Other Info
    Cakewalk by Bandlab and Presonus Studio One 4.6 Pro recording programs. MOTU recording interface
Its your call but I would nix all that Dell support bloatware, turn off windows defender and system restore,, and you'll notice a much bigger difference. Now I'm not going to leave your system defenseless, I would immunize your system with UVK and run all dodgy programs in Sandboxie. You're welcome.
 

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Surface Pro 3
    CPU
    i5
    Memory
    8GB
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