Battery goes flat when PC turned off.


Landyman

Member
Local time
11:02 PM
Posts
7
OS
Windows 11 Pro
As requested:- MS Windows V: 23H2 (OS Build 22631.3085

I have a strange fault on my Dell XPS 17. At the end of the day, I always turn it off. At the start of the next day, I always turn it on. It boots normally until recently.

For the last week or so, I now get the “Dell SupportAssist ¦On-board Diagnostics” displaying a very bright white screen, “WARNING: Battery is low”. I switch on the PSU (or more recently since the start of this problem), plug it in and then switch on. Then I select “Continue".

It then boots normally and I check the battery status in the taskbar and it’s at 6%.

Some times it boots normally and the battery capacity is only slightly below what I saw before switching off.

At first, I thought that I had inadvertently selected sleep mode. But then made sure that I had correctly powered off. However the problem still persists. ”. I now ensure that nothing is connected overnight.

I contacted Dell support as It’s under contract. They took over the PC and checked a few settings, but came to the conclusion that the battery was dying. I was to report back if the problem was still there after the weekend.

My thoughts are that something inside the Dell is staying on, as power control is soft. i.e. no hardware switch.

Looking in settings shortly after switching on today:-Screenshot 2024-02-04 164631.png

From switching off last night, the battery level fell gradually until I switched on today. Also the screen was on for 20h 41min. i.e. while switched off.

Anyone any ideas, please?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 17 9720
    CPU
    Intel CORE i7 - 12700H
    Memory
    16 GB
    Monitor(s) Displays
    3840 x 2400
    Hard Drives
    1 TB SSD
    Mouse
    Dell - BT.
    Internet Speed
    Three 5G - Wi-Fi 5GHz
    Browser
    Google Chrome
Don't you leave the power supply connected to the laptop, over night, so it can recharge?
I would!

I have seven laptops, and any one of them will discharge the battery if left unplugged for any length of time.
So, I keep most of them plugged in all the time, so they are fully charged when I want to use them.
If Dell said the battery is GOING, then replace it. Then keep it plugged into the charger when it's turned off.

Good Luck, Mate!
TM :cool:
 

My Computer

System One

  • OS
    Win-11/Pro/64, Optimum 11 V5, 23H2 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made w/Gigabyte mobo/DX-10
    CPU
    AMD FX 6350 Six Core
    Motherboard
    Gigabyte, DX-10, GA-78LMT-USB3
    Memory
    Crucial, 16 GB
    Graphics Card(s)
    NVIDEA GeForce 210, 1GB DDR3 Ram.
    Sound Card
    Onboard
    Monitor(s) Displays
    24" Acer
    Screen Resolution
    1280x800
    Hard Drives
    Crucial SSD 500GB, SanDisk 126GB SSD, Toshiba 1TB HD
    PSU
    EVGA 500 W.
    Case
    Pac Man, Mid Tower
    Cooling
    AMD/OEM
    Keyboard
    101 key, Backlit/ Mechanical Switches/
    Mouse
    Logitech USB Wireless M310
    Internet Speed
    Hughes Net speed varies with the weather
    Browser
    Firefox 64x
    Antivirus
    Windows Defender, Super Anti Spyware
    Other Info
    Given to me as DEAD, and irreparable.
    Rebuilt with Gigabyte mobo, AMD cpu, 16GB ram and 500GB Crucial SSD.
Could it have anything to do with USB being live when shutdown? My PC has an option in the BIOS to keep them live (for charging things) or turn them off. Do you have any items plugged in to any USB ports like a mouse?
 

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 OS Build 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Local shop built (KC Computers Ltd)
    CPU
    Intel Core i9 13900F
    Motherboard
    Gigabyte Z690 Gaming X (rev. 1.0/1.1) - (BIOS: F29 Dec 22, 2023)
    Memory
    2 x Kingston Fury 32gb DDR5 5600 Beast
    Graphics Card(s)
    Gigabyte Eagle (Nvidia) RTX 3060
    Sound Card
    Chord Async USB 44.1kHz - 384kHz 2Qute DAC
    Monitor(s) Displays
    piXL PX27UDH4K 27 Inch Frameless IPS Monitor
    Screen Resolution
    4K (3840 x 2160) 60fps
    Hard Drives
    1 x KINGSTON NVMe M.2 SSDSKC3000D2048G 2TB
    1 x Samsung SSD 870 EVO 250GB
    2 x Crucial CT4000MX500SSD1 4TB
    2 x Crucial CT2000MX500SSD1 2TB
    1 x Crucial CT250MX500SSD1 250.0 GB
    PSU
    Gigabyte 750w
    Case
    Fractal Torrent
    Cooling
    Stock Intel CPU, 2 x Fractal 180mm PWM (front), 3 x Fractal 140mm PWM (bottom)
    Keyboard
    Logitech MX Mechanical Wireless Illuminated Performance Keyboard
    Mouse
    Logitech MX Master 3S Wireless Performance Mouse
    Internet Speed
    960 Mbps/330 Mbps Trooli FTTP
    Browser
    Firefox
    Antivirus
    Eset Nod32
Don't you leave the power supply connected to the laptop, over night, so it can recharge?
I would!
Not sure I'd be leaving ANY battery on charge, unattended
 

My Computers

System One System Two

  • OS
    Windows 11 22H2 (latest update ... forever anal)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim S01
    CPU
    Intel i5-9400
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
    OOBE
    Monitor(s) Displays
    Acer 32"
    Screen Resolution
    1920x1080
    Hard Drives
    2 x 1TB SSDs
    PSU
    OOBE
    Case
    OOBE
    Cooling
    OOBE
    Keyboard
    Logitech wireless
    Mouse
    Logitech wireless
    Internet Speed
    Classic Australian w.a.p.
    Browser
    Brave
    Antivirus
    KIS
  • Operating System
    Windows 11 Pro (latest upadte ... anally always)
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15
    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
    Intel Iris Xe Graphics
    Hard Drives
    Samsung NVMe 512GB
    + numerous/multiple SSD Type C USB enclosures
    Internet Speed
    NBN FTTN 50
    Browser
    Brave
    Antivirus
    KIS
the screen was on for 20h 41min. i.e. while switched off
Given that irrational result, I suggest letting Dell take care of the problem.
It might well be the battery as they say. But that result is so odd that I would not rule out other system hardware misbehaving.
If you delve too deeply & change things, Dell might say that you have caused the fault and refuse to fix it.

I have never experienced Dell support being so helpful. I hope you can make the best of it.

power control is soft. i.e. no hardware switch
This is not a hardware switch then? Or perhaps Dell XPS 17s vary [I just searched and found this diagram].
Dell XPS 17.png


Best of luck,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
My thoughts are that something inside the Dell is staying on.....
that result is so odd that I would not rule out other system hardware misbehaving.....
Not that odd once you know that the Dell XPS 17 has Modern Standby.

 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Internet Speed
    50 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Beta as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, and Canary builds as a native boot .vhdx.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround. Feature Update to 23H2 by manually installing the Enablement Package. Also running Insider Beta, Dev, and Canary builds as a native boot .vhdx.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Beta as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, and Canary builds as a native boot .vhdx.
Not that odd once you know that the Dell XPS 17 has Modern Standby

But the OP said it was off, not that it was in S0 Modern standby.

At first, I thought that I had inadvertently selected sleep mode. But then made sure that I had correctly powered off

And Dell support did not contradict him.


In addition, the power loss shown in the OP's diagram is wildly in excess of what I'd expect in S0 Modern standby [or in S3 Sleep].
Assuming the XPS 17 has a battery with round-about 50WHr, I would expect it to have lost about 40% of its power over that period.
My guestimates are based on tests with a very limited range of computers [2 modern HPs, a middle-aged Dell & an unreliable Chuwi].
Power consumption in S0 Modern standby and S3 Sleep - my post #85 - ElevenForum


All the best,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
I would contact Dell again and let them know that the screen is staying on when you shut down the laptop and only turning off when the battery level gets low. My guess is that it has some to do with Modern Standby or there is something wrong with the laptop.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
At the end of the day, I always turn it off.
Check in Control Panel that the PC isn't set to Sleep when you press the Power button.

1707141453997.png
1707141466626.png
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Internet Speed
    50 Mbps
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022. It got the 23H2 Feature Update on 4th November 2023 through Windows Update.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Beta as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, and Canary builds as a native boot .vhdx.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    Intel® Core™ i5-520M
    Motherboard
    0T6M8G
    Memory
    8GB
    Graphics card(s)
    (integrated graphics) Intel HD Graphics
    Screen Resolution
    1366x768
    Hard Drives
    500GB Crucial MX500 SSD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround. Feature Update to 23H2 by manually installing the Enablement Package. Also running Insider Beta, Dev, and Canary builds as a native boot .vhdx.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, supported device running Windows 11 Pro (and all my Hyper-V VMs).

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 8GB RAM, 256GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro RTM and Insider Beta as native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 512GB NVMe ssd, supported device running Windows 11 Pro, plus the Insider Beta, Dev, and Canary builds as a native boot .vhdx.
As requested:- MS Windows V: 23H2 (OS Build 22631.3085

I have a strange fault on my Dell XPS 17. At the end of the day, I always turn it off. At the start of the next day, I always turn it on. It boots normally until recently.

For the last week or so, I now get the “Dell SupportAssist ¦On-board Diagnostics” displaying a very bright white screen, “WARNING: Battery is low”. I switch on the PSU (or more recently since the start of this problem), plug it in and then switch on. Then I select “Continue".

It then boots normally and I check the battery status in the taskbar and it’s at 6%.

Some times it boots normally and the battery capacity is only slightly below what I saw before switching off.

At first, I thought that I had inadvertently selected sleep mode. But then made sure that I had correctly powered off. However the problem still persists. ”. I now ensure that nothing is connected overnight.

I contacted Dell support as It’s under contract. They took over the PC and checked a few settings, but came to the conclusion that the battery was dying. I was to report back if the problem was still there after the weekend.

My thoughts are that something inside the Dell is staying on, as power control is soft. i.e. no hardware switch.

Looking in settings shortly after switching on today:-View attachment 86108

From switching off last night, the battery level fell gradually until I switched on today. Also the screen was on for 20h 41min. i.e. while switched off.

Anyone any ideas, please?
If the computer is still under "warranty" contract as you stated, then it can't be too old and there is already a reasonably large problem, let Dell handle it. Messing around with it and trying to diagnose the problem may result in additional problems and Dell may say your attempts to solve the problem voided the warranty. Of course, the suggestions posted here shouldn't cause a warranty problem, but then again...
 

My Computer

System One

  • OS
    Windows 11 Professional
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microcenter B677
    CPU
    Intel Core i5-9400
    Motherboard
    ASRock H310CM-HDV/M.2
    Memory
    32GB
    Graphics Card(s)
    Integrated Intel UHD Graphics 630
    Sound Card
    Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
    Monitor(s) Displays
    LG Model: GSM59F1
    Screen Resolution
    2560x1080
    Case
    Lian Li 205M
    Antivirus
    Kaspersky AV
Many thanks for all of your suggestions – just a few replies:-

Don't you leave the power supply connected to the laptop, over night, so it can recharge?

No because it’s a lithium battery and it’s control circuitry could fail, causing a fire.

Could it have anything to do with USB being live when shutdown? My PC has an option in the BIOS to keep them live (for charging things) or turn them off. Do you have any items plugged in to any USB ports like a mouse?

That’s a good idea, I’ll investigate. I normally leave the Dell USB-C to USB-A/HDMI Adaptor (a supplied device as this PC only has USB-C ports) connected to my external monitor, that is switched off. But since this problem started, I now leave everything disconnected.

Given that irrational result, I suggest letting Dell take care of the problem.
It might well be the battery as they say. But that result is so odd that I would not rule out other system hardware misbehaving.


I intend leaving it to Dell, but thanks for confirming my thoughts about other internal hardware.

This is not a hardware switch then?

Probably not as it’s a keyboard key and not a switch.

In addition, the power loss shown in the OP's diagram is wildly in excess of what I'd expect in S0 Modern standby [or in S3 Sleep].
Assuming the XPS 17 has a battery with round-about 50WHr, I would expect it to have lost about 40% of its power over that period
.”

Thank you for confirming my thoughts.

Check in Control Panel that the PC isn't set to Sleep when you press the Power button.

These days I never use the power key, as I’ve found that it’s setting gets changed in the background – OS update??? And I always look for the screen displaying turning off.

Overnight battery level fell from 100% to 99%, which is what I'd expect. As I wrote it's intermitant.

Screenshot 2024-02-05 162641.png
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 17 9720
    CPU
    Intel CORE i7 - 12700H
    Memory
    16 GB
    Monitor(s) Displays
    3840 x 2400
    Hard Drives
    1 TB SSD
    Mouse
    Dell - BT.
    Internet Speed
    Three 5G - Wi-Fi 5GHz
    Browser
    Google Chrome
If the computer is still under "warranty" contract as you stated, then it can't be too old and there is already a reasonably large problem, let Dell handle it. Messing around with it and trying to diagnose the problem may result in additional problems and Dell may say your attempts to solve the problem voided the warranty. Of course, the suggestions posted here shouldn't cause a warranty problem, but then again...
But the OP said it was off, not that it was in S0 Modern standby.

And Dell support did not contradict him.

In addition, the power loss shown in the OP's diagram is wildly in excess of what I'd expect in S0 Modern standby [or in S3 Sleep].
Assuming the XPS 17 has a battery with round-about 50WHr, I would expect it to have lost about 40% of its power over that period.
My guestimates are based on tests with a very limited range of computers [2 modern HPs, a middle-aged Dell & an unreliable Chuwi].
Power consumption in S0 Modern standby and S3 Sleep - my post #85 - ElevenForum
Thanks for the comments. I have had a few telephone calls from Dell support. They have remotely controlled my PC a couple of times. Silly changes like setting for closing the lid, as I don’t do this – ever.

The sound icon in the taskbar had a X, and I was unable to restore sound. Support reinstalled the driver. I had the same a day or so later and do the reinstallation myself. This looks like hardware removing power from the sound hardware.

I’ve investigated modern standby, and can’t find any relevant information.

I do not have a hardwired network. (This Dell does not have a port for this, anyway!) I have a Three 5G wi-fi network.

I've just run a few CMD lines:-

1708897648077.png

1708897712830.png

1708897756709.png

1708897835954.png

During the day, I now leave the PC off (Shutdown via Start) with the PSU on and connected. Frequently, it turns itself on – displaying a very bright failed to load Windows display.

Last Dell support email wants to remote control it and install a fresh Windows OS.

My reply is that as Windows is not running while turned off, how can it be the cause of the problem of switching on.

I have purchased a '2 Year Premium Support Plus' and 'Onsite Service'. I think that, I should now request an Onsite Service.

Any comments would be appreciated.

PS: I accept that as I've been retired for over 20 years and I first serviced a PC in 1978/9, using an oscilloscope with circuit diagrams, block diagrams and a soldering iron; I’m now a bit out of touch!
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 17 9720
    CPU
    Intel CORE i7 - 12700H
    Memory
    16 GB
    Monitor(s) Displays
    3840 x 2400
    Hard Drives
    1 TB SSD
    Mouse
    Dell - BT.
    Internet Speed
    Three 5G - Wi-Fi 5GHz
    Browser
    Google Chrome
I can't swear that a clean install of Windows wouldn't make your PC all better. I know nothing about "modern sleep mode". However, I have the impression that a clean install is a random action from the nice script readers at Dell's outsourced support.

If you can image your current Windows drive, I suggest that you do that before letting Dell Support run rampant over it.

Good luck.
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
1708897835954.png

Those results are odd.
I think that you might have disabled S0 Modern standby [S0ix], possibly in the hope of enabling S3 Sleep. Posts by Dell staff in the Dell user forums state that this cannot be achieved for Dells because they all now have Bioses that prevent S3 Sleep working correctly.

I still think that you should get Dell to fix the computer.
Since you've paid for onsite support then go ahead and call them in.
I think the fault is probably within the battery or within the battery management system.
Hope fully the onsite engineer will bring spares for both parts.
I've only experienced Dell onsite support once. The onsite engineer was competent and could not have been more helpful.

I’ve investigated modern standby, and can’t find any relevant information.
I have seen no reason to think S0ix has anything at all to do with your current problem.
If you want to ask about S0ix out of general interest then fine.
- I have spend quite a while studying it & experimenting with it.
- I resented it for years but, now that I've learnt how to tame it***, I am quite happy to have it on two of my computers.
- I still think it has been introduced in an appalling manner. It is such a departure from S3 Sleep that I think it should have been introduced as an additional power state not as a replacement. And as for foisting it on us without even telling us let alone not explaining its behaviour, that is quite improper.


***
Power consumption in S0 Modern standby and S3 Sleep - my post #85 - ElevenForum
Running scripts during S0 Modern standby - my post #86 - ElevenForum


All the best,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
I know nothing about "modern sleep mode
I know two things about Modern Standby. 1. I hate it and 2. It almost fried one of my laptop. My laptop was so hot I could barely touch it and I couldn't get it to do anything. Even the lights wouldn't come on. I thought for sure the laptop was fried but to my surprise once it cooled down it was OK.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Those results are odd.
I think that you might have disabled S0 Modern standby [S0ix], possibly in the hope of enabling S3 Sleep. Posts by Dell staff in the Dell user forums state that this cannot be achieved for Dells because they all now have Bioses that prevent S3 Sleep working correctly.

I still think that you should get Dell to fix the computer.
Since you've paid for onsite support then go ahead and call them in.
I think the fault is probably within the battery or within the battery management system.
Hope fully the onsite engineer will bring spares for both parts.
I've only experienced Dell onsite support once. The onsite engineer was competent and could not have been more helpful.


I have seen no reason to think S0ix has anything at all to do with your current problem.

Thanks Denis.

I have not disabled S0 and I did not see Dell support disable it. I do not use sleep anymore due to this problem:-

1708947260908.png

I think that it's now time to request an on-site visit.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 17 9720
    CPU
    Intel CORE i7 - 12700H
    Memory
    16 GB
    Monitor(s) Displays
    3840 x 2400
    Hard Drives
    1 TB SSD
    Mouse
    Dell - BT.
    Internet Speed
    Three 5G - Wi-Fi 5GHz
    Browser
    Google Chrome
I have not disabled S0 and I did not see Dell support disable it.
Make sure you tell the onsite engineer that.
Unless there was a fundamental power-related fault on the computer when it was delivered, somebody disabled S0ix.

I think that it's now time to request an on-site visit.
Agreed.


Best of luck,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
Sorry, I missed one thing out.

Don't shorten it to S0 or the engineer will get hold of the wrong end of the stick. S0 means something else.
It's
S0 Modern standby, or
S0ix, or
S0 Lower power idle
[or even a fourth name that slips my mind at the moment]
but never just S0
because S0 is the power state that means the computer is running.


All the best,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
A final update on these problems.

The Dell online supported update of a clean Windows 11 Pro resulted a few days of the battery retaining it’s charge overnight. So Dell closed the support action as all appeared to be OK.

However, loss of various hardware items continued. The top of screen camera used for recognising me at start-up could not be found. The Bluetooth hardware went missing. Errors on the last plugged in USB device occurred although nothing had been plugged in. Frequent lass of the BT mouse etc.

So I contacted Dell support again, but was told that the case had been closed. A new support person then wanted to do another clean Windows install.

I refused on the grounds that as Dell had failed the first repair I would lose consumer rights if I allowed that to happen. I then requested a replacement or a refund. To my surprise, after a little discussion took place, they agreed on a refund.

The laptop was collected by Dell it’s been inspected and I’m now waiting for the refund to arrive in my bank. Next to buy a replacement – possibly another thread.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 17 9720
    CPU
    Intel CORE i7 - 12700H
    Memory
    16 GB
    Monitor(s) Displays
    3840 x 2400
    Hard Drives
    1 TB SSD
    Mouse
    Dell - BT.
    Internet Speed
    Three 5G - Wi-Fi 5GHz
    Browser
    Google Chrome
I think you made the right decision.
Your PowerCfg -a results showing neither S0 Modern standby nor S3 Sleep demonstrated a fundamental power configuration problem that you could not have resolved on your own.

For what it's worth, I finally broke away from Dell last year. I wanted a Windows 11 computer so I could get used to it while still using my Windows 10 as my main computer.
I asked Dell Sales if it came with S3 Sleep or S0 Modern standby.
They didn't know.
I asked if they could rope in technical staff to answer the question.
They said no.
I said bye.


All the best,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
Back
Top Bottom