New Outlook bad install


Grandma1951

Member
Local time
8:01 PM
Posts
22
OS
Win11 Home Edition (removed S-mode)
I tried to add a new email contact using old outlook it shut down. So, I thought let's try new version I did on another computer with no issues, That was a big mistake new version did not install error message popped up the first window I could not shut down, I looked on app's on settings no old version only new. I tried to run trouble shoot, retry and close nothing worked. Had to finally go to help they were able to get me back to old version, If I was able to load new its main screen would have given me the way to go back to old version.
Other then get into that mess again when will there be a fix for new outlook?
 

Attachments

  • Screenshot 2024-03-13 171345.png
    Screenshot 2024-03-13 171345.png
    64.3 KB · Views: 1

My Computer

System One

  • OS
    Win11 Home Edition (removed S-mode)
    Computer type
    Laptop
    Manufacturer/Model
    Hp
    CPU
    51J2UBDT 15d4000 (4C80AV)
    Motherboard
    unknown
    Memory
    12 mg
    Graphics Card(s)
    unkown
    Sound Card
    unkown
    Hard Drives
    SSD
    Mouse
    yes Microsoft 3500
    Internet Speed
    8g
    Browser
    Edge
    Antivirus
    Defender
I am not sure actually. The error code says 'InvalidTimeZone' however I doubt this would cause such problems, unless Outlook is now somehow stuck in a boot loop since the timezone for outlook is incorrect but obviously you can't go into outlook to then change it.
To be honest, as somebody who has tried the new outlook you are much better with staying with the old app; the new one is just like the web interface stuck into a program.
When you refer to old outlook, do you mean the 'Mail' app?
If you prefer to read emails in a seperate program rather than in the web browser, I would thoroughly recommend ditching Microsoft default options and instead I favour a third-party client such as Mozilla Thunderbird.
 

My Computers

System One System Two

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Chillblast
    CPU
    AMD Ryzen 3 3100
    Motherboard
    Asus ROG Strix b450-f
    Memory
    Corsair 8GB x 2 (16GB)
    Graphics Card(s)
    Asus Nvidia Geforce GTX 1650 Super
    Monitor(s) Displays
    Dell 27" 1440p
    Screen Resolution
    1440p
    Hard Drives
    Seagate Barracuda 1TB
    256GB NVME Seagate Barracuda
    Browser
    Firefox / Edge
    Antivirus
    Windows Defender
  • Operating System
    Windows 8.1
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Amd E2
    Memory
    4GB
    Hard Drives
    128GB SSD
"old" outlook is nested into mail app when I opened old outlook it wants to know if I want to try new which I did. I have two laptops the other I tried new did not like went back to old, but later went back to new. On that laptop I looked on additional apps both versions were there but second laptop only the new is there. I do not know why new failed.
 

My Computer

System One

  • OS
    Win11 Home Edition (removed S-mode)
    Computer type
    Laptop
    Manufacturer/Model
    Hp
    CPU
    51J2UBDT 15d4000 (4C80AV)
    Motherboard
    unknown
    Memory
    12 mg
    Graphics Card(s)
    unkown
    Sound Card
    unkown
    Hard Drives
    SSD
    Mouse
    yes Microsoft 3500
    Internet Speed
    8g
    Browser
    Edge
    Antivirus
    Defender
" when will there be a fix for new outlook?"

No one knows, New Outlook is in Beta and unfinished. You have used troubleshoot so MS gets some error data.

Find New Outlook in the All Apps list Right Click > Uninstall.

You may have to do that more than once, on both Laptops be it Windows 11 or 10.
 

My Computer

System One

  • OS
    Windows 11
Similar to what Helmet said, I believe I had to go into Control Panel Programs and Features and click on “Uninstall a program” to see if I still had both versions.

If you see two versions of Outlook, uninstall the one that says “new”.
In fact one of them might of been new outlook the other Windows Mail.

I believe (from memory) that is what I had to do when I had trouble a few weeks ago to revert back when the New Outlook installed without my consent. My memory is a little vague.

If you only see the New Outlook, you could try uninstalling anyway and re-adding it if it’s giving you problems.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.

Latest Support Threads

Back
Top Bottom