Cannot install Outlook 2013 with Office H&S 2021


Bardiferously

Member
Local time
2:37 PM
Posts
9
OS
Windows 11
Seeking the Wisdom of the List: How do I get both Microsoft's Office Home & Student 2021 (which doesn't include Outlook) and Outlook 2013 installed on the same Windows 11 PC?

I reached out to Microsoft Support via Get Help. I was given two different versions of Outlook 2013; the install app and then the offline 2.1GB version. The support rep merely pointed out the message and suggested uninstalling Office 2021, installing Outlook, and then reinstalling Office. I did just that, but installing Office 2021 removed Outlook.

So I tried a more nuclear approach: This Dell Inspiron 3910 was wiped clean and Windows 11 Home 23H2 was freshly installed on a newly reformatted SSD. Then, I installed Outlook 2013. Then, I installed Office 2021 - which removed Outlook. Then - I tried to reinstall Outlook and got this:
2024-02-07 Outlook did not install.jpg

Is there some way to get both of these installed on this PC?

At my wit's end on this!!
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    11th Gen Intel Core i5-1135G7 @ 2.40GHz
    Motherboard
    LNVNB161216 (U3E1)
    Memory
    8GB (not upgradeable)
    Graphics Card(s)
    Intel Iris Xe Graphics
    Screen Resolution
    HD 1920 x 1080
    Hard Drives
    VMe SAMSUNG MZALQ256HBJD-00BL2 256GB
    Mouse
    Logitech MX2
    Internet Speed
    Very good, in most of my regular places
    Browser
    Chrome, Firefox, Edge (in that order)
    Antivirus
    Norton 360
  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt in an old Dell case
    CPU
    AMD Ryzen 5 4500 6-Core Processor
    Motherboard
    ASUS PRIME B550M-A (AM4)
    Memory
    Corsair DDR4-2132 (1066 MHz) CMK16GX4M2B3200C16 (2x8GB)
    Graphics card(s)
    NVIDIA GeForce RTX 2080 Ti
    Monitor(s) Displays
    Samsung 27"
    Screen Resolution
    1920x1080
    Hard Drives
    500GB m.2 Samsung 980
    1TB WDC WD10EADX-00TDHB0
    1TB WDC WD1002FAEX-00Y9A0
    Case
    Old Dell Dimension Vista PC
Why Outlook ?? Could you consider another email client, plenty of free ones about ?
 

My Computers

System One System Two

  • OS
    Windows 11 22H2 (latest update ... forever anal)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim S01
    CPU
    Intel i5-9400
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
    OOBE
    Monitor(s) Displays
    Acer 32"
    Screen Resolution
    1920x1080
    Hard Drives
    2 x 1TB SSDs
    PSU
    OOBE
    Case
    OOBE
    Cooling
    OOBE
    Keyboard
    Logitech wireless
    Mouse
    Logitech wireless
    Internet Speed
    Classic Australian w.a.p.
    Browser
    Brave
    Antivirus
    KIS
  • Operating System
    Windows 11 Pro (latest upadte ... anally always)
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15
    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
    Intel Iris Xe Graphics
    Hard Drives
    Samsung NVMe 512GB
    + numerous/multiple SSD Type C USB enclosures
    Internet Speed
    NBN FTTN 50
    Browser
    Brave
    Antivirus
    KIS
Microsoft's app Get Help chat rep has told me that Office 2021 and Outlook 2013 won't work together. Heck, at this point, they won't install on the same PC.

So, idgat, because it's already owned and is familiar to this user. Pretty simple, really, and it's not even used much at all, just for Scan to Email.

But, yes, the option to jump to another client has at least one option. Your recommendation(s), and perhaps why?
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    11th Gen Intel Core i5-1135G7 @ 2.40GHz
    Motherboard
    LNVNB161216 (U3E1)
    Memory
    8GB (not upgradeable)
    Graphics Card(s)
    Intel Iris Xe Graphics
    Screen Resolution
    HD 1920 x 1080
    Hard Drives
    VMe SAMSUNG MZALQ256HBJD-00BL2 256GB
    Mouse
    Logitech MX2
    Internet Speed
    Very good, in most of my regular places
    Browser
    Chrome, Firefox, Edge (in that order)
    Antivirus
    Norton 360
  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt in an old Dell case
    CPU
    AMD Ryzen 5 4500 6-Core Processor
    Motherboard
    ASUS PRIME B550M-A (AM4)
    Memory
    Corsair DDR4-2132 (1066 MHz) CMK16GX4M2B3200C16 (2x8GB)
    Graphics card(s)
    NVIDIA GeForce RTX 2080 Ti
    Monitor(s) Displays
    Samsung 27"
    Screen Resolution
    1920x1080
    Hard Drives
    500GB m.2 Samsung 980
    1TB WDC WD10EADX-00TDHB0
    1TB WDC WD1002FAEX-00Y9A0
    Case
    Old Dell Dimension Vista PC

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
So, idgat, because it's already owned and is familiar to this user. Pretty simple, really,
Well, it's not that "simple" if it doesn't work. The sun doesn't shine out of everything Microsoft, and with the changes in technology, using a computer is no longer a passive endeavour - everything is not going to work every time just because a user has done it that way and is used to that way. A user may have to learn to adapt, or get left behind, especially if trying to use outdated software that's 10 years old..

It's up to you, nothing more for me to see here.
 

My Computers

System One System Two

  • OS
    Windows 11 22H2 (latest update ... forever anal)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim S01
    CPU
    Intel i5-9400
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
    OOBE
    Monitor(s) Displays
    Acer 32"
    Screen Resolution
    1920x1080
    Hard Drives
    2 x 1TB SSDs
    PSU
    OOBE
    Case
    OOBE
    Cooling
    OOBE
    Keyboard
    Logitech wireless
    Mouse
    Logitech wireless
    Internet Speed
    Classic Australian w.a.p.
    Browser
    Brave
    Antivirus
    KIS
  • Operating System
    Windows 11 Pro (latest upadte ... anally always)
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15
    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
    Intel Iris Xe Graphics
    Hard Drives
    Samsung NVMe 512GB
    + numerous/multiple SSD Type C USB enclosures
    Internet Speed
    NBN FTTN 50
    Browser
    Brave
    Antivirus
    KIS
A workaround could be to install outlook or office 21 in a vm and other on host.

There could be a performance overhead if you needed vm running all the time.
 

My Computer

System One

  • OS
    Windows 10 Pro + others in VHDs
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook 14
    CPU
    I7
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    N/A
    Screen Resolution
    1920x1080
    Hard Drives
    1 TB Optane NVME SSD, 1 TB NVME SSD
    PSU
    Yep, got one
    Case
    Yep, got one
    Cooling
    Stella Artois
    Keyboard
    Built in
    Mouse
    Bluetooth , wired
    Internet Speed
    72 Mb/s :-(
    Browser
    Edge mostly
    Antivirus
    Defender
    Other Info
    TPM 2.0
When Scan to Email as a feature works, it's great and I know some users who are lucky to have it work - they love it. That being said, it has failed to set up on many printers I've set up for other people.

Most people I know use Brother and some Brother printers use a version of ControlCenter for scanning and others use iPrint&Scan. Brother says that iPrint&Scan app will only work with Outlook on Windows and Mail in iOS. I have found Thunderbird to work on the Brother MFC-9970CDW laser thru ControlCenter4.

Of course, the option to Print to PDF exists under all Windows 10&11 PCs and older ones with a print-to-pdf app like CutePDF Writer. And that's what this user will do with his Brother MFC-L2710DW printer software.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    11th Gen Intel Core i5-1135G7 @ 2.40GHz
    Motherboard
    LNVNB161216 (U3E1)
    Memory
    8GB (not upgradeable)
    Graphics Card(s)
    Intel Iris Xe Graphics
    Screen Resolution
    HD 1920 x 1080
    Hard Drives
    VMe SAMSUNG MZALQ256HBJD-00BL2 256GB
    Mouse
    Logitech MX2
    Internet Speed
    Very good, in most of my regular places
    Browser
    Chrome, Firefox, Edge (in that order)
    Antivirus
    Norton 360
  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt in an old Dell case
    CPU
    AMD Ryzen 5 4500 6-Core Processor
    Motherboard
    ASUS PRIME B550M-A (AM4)
    Memory
    Corsair DDR4-2132 (1066 MHz) CMK16GX4M2B3200C16 (2x8GB)
    Graphics card(s)
    NVIDIA GeForce RTX 2080 Ti
    Monitor(s) Displays
    Samsung 27"
    Screen Resolution
    1920x1080
    Hard Drives
    500GB m.2 Samsung 980
    1TB WDC WD10EADX-00TDHB0
    1TB WDC WD1002FAEX-00Y9A0
    Case
    Old Dell Dimension Vista PC
I set up windows mail for a friend today, chose the new outlook option. I was very surprised in its features and that it looked and performed on par with my full fledged Office 2021 Outlook which has a lot of options I don't use anyway..
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I set up windows mail for a friend today, chose the new outlook option. I was very surprised in its features and that it looked and performed on par with my full fledged Office 2021 Outlook which has a lot of options I don't use anyway..
Hi glasskuter,
The New Outlook will not work with the Brother iPrint&Scan. It might work with one or more of their ControlCenterx apps, but I can't test it from my current location.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    11th Gen Intel Core i5-1135G7 @ 2.40GHz
    Motherboard
    LNVNB161216 (U3E1)
    Memory
    8GB (not upgradeable)
    Graphics Card(s)
    Intel Iris Xe Graphics
    Screen Resolution
    HD 1920 x 1080
    Hard Drives
    VMe SAMSUNG MZALQ256HBJD-00BL2 256GB
    Mouse
    Logitech MX2
    Internet Speed
    Very good, in most of my regular places
    Browser
    Chrome, Firefox, Edge (in that order)
    Antivirus
    Norton 360
  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt in an old Dell case
    CPU
    AMD Ryzen 5 4500 6-Core Processor
    Motherboard
    ASUS PRIME B550M-A (AM4)
    Memory
    Corsair DDR4-2132 (1066 MHz) CMK16GX4M2B3200C16 (2x8GB)
    Graphics card(s)
    NVIDIA GeForce RTX 2080 Ti
    Monitor(s) Displays
    Samsung 27"
    Screen Resolution
    1920x1080
    Hard Drives
    500GB m.2 Samsung 980
    1TB WDC WD10EADX-00TDHB0
    1TB WDC WD1002FAEX-00Y9A0
    Case
    Old Dell Dimension Vista PC
Still working on this issue. Trying to get CC4 to recognize the Default App for .EML, MAILTO, and all the other options for Outlook (new). Am currently uninstalling Thunderbird since Brother's CC4 Scan to Email and Windows File Explorer still use Thunderbird to create an email with the chosen attachment or scanned PDF. Will reboot and report back.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    11th Gen Intel Core i5-1135G7 @ 2.40GHz
    Motherboard
    LNVNB161216 (U3E1)
    Memory
    8GB (not upgradeable)
    Graphics Card(s)
    Intel Iris Xe Graphics
    Screen Resolution
    HD 1920 x 1080
    Hard Drives
    VMe SAMSUNG MZALQ256HBJD-00BL2 256GB
    Mouse
    Logitech MX2
    Internet Speed
    Very good, in most of my regular places
    Browser
    Chrome, Firefox, Edge (in that order)
    Antivirus
    Norton 360
  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt in an old Dell case
    CPU
    AMD Ryzen 5 4500 6-Core Processor
    Motherboard
    ASUS PRIME B550M-A (AM4)
    Memory
    Corsair DDR4-2132 (1066 MHz) CMK16GX4M2B3200C16 (2x8GB)
    Graphics card(s)
    NVIDIA GeForce RTX 2080 Ti
    Monitor(s) Displays
    Samsung 27"
    Screen Resolution
    1920x1080
    Hard Drives
    500GB m.2 Samsung 980
    1TB WDC WD10EADX-00TDHB0
    1TB WDC WD1002FAEX-00Y9A0
    Case
    Old Dell Dimension Vista PC
The Outlook (new) app isn't recognized by Windows as a valid app for File Explorer\Send to --> Mail recipient. Even though the default is set to Outlook (new) (which has a profile set up), Windows is inexplicably opting for Outlook (desktop version of MS365) instead. I doubt it will work for CC4's Scan to Email, either.

Send to Mail - after removing TBird.jpg
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    11th Gen Intel Core i5-1135G7 @ 2.40GHz
    Motherboard
    LNVNB161216 (U3E1)
    Memory
    8GB (not upgradeable)
    Graphics Card(s)
    Intel Iris Xe Graphics
    Screen Resolution
    HD 1920 x 1080
    Hard Drives
    VMe SAMSUNG MZALQ256HBJD-00BL2 256GB
    Mouse
    Logitech MX2
    Internet Speed
    Very good, in most of my regular places
    Browser
    Chrome, Firefox, Edge (in that order)
    Antivirus
    Norton 360
  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Homebuilt in an old Dell case
    CPU
    AMD Ryzen 5 4500 6-Core Processor
    Motherboard
    ASUS PRIME B550M-A (AM4)
    Memory
    Corsair DDR4-2132 (1066 MHz) CMK16GX4M2B3200C16 (2x8GB)
    Graphics card(s)
    NVIDIA GeForce RTX 2080 Ti
    Monitor(s) Displays
    Samsung 27"
    Screen Resolution
    1920x1080
    Hard Drives
    500GB m.2 Samsung 980
    1TB WDC WD10EADX-00TDHB0
    1TB WDC WD1002FAEX-00Y9A0
    Case
    Old Dell Dimension Vista PC

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