After Windows 11 update dual monitors shows black screen


drPatrikKing

New member
Local time
5:46 PM
Posts
4
OS
Windows 11
Hello, i have Asus gaming laptop connected to HP Docking Station via USB-C which is connected to two MSI Optix G27CQ4 monitors using DisplayPort. I am using this setup for almost half a year now and everything worked fine. Today after 2 months or so i updated my Windows, and turned the pc off. After hour or so i turned it on, turned on the monitors and they showed the MSI logo and then black screen. Windows detects both of the monitors and i can move the mouse pointer to them, but they won't show anything.
I tried following things:
  • uninstall every windows update that i installed today
  • restarted pc few times
  • turned both monitors off and on few times
  • downloaded new drivers for both Intel and nVidia graphics card
  • uninstalled Intel Iris XE drivers
  • downloaded Intel drivers second time
  • updated Windows
  • tried using different resolution and different hertz on both monitors

But nothing helped. Can anyone help me?

My specs: Asus Tuf Dash F15 gaming laptop, Intel Core i7 11th gen, Intel Iris XE, nVidia Geforce RTX 3060 Laptop, 16GB Ram, Latest Windows 11 Home
 
Windows Build/Version
Windows 11 22H2

My Computer

System One

  • OS
    Windows 11
I dont have your exact setup however i run dual monitors and had this happen about 2 updates ago, only way i fixed it was to totally UNPLUG and Disconnect the monitors. Turn off PC. Reconnect monitors in order, left one then right one and turn the PC back on. Worked for me. Apparently it needed to re-establish connection to them.
 

My Computer

System One

  • OS
    Windows 11 Pro Version 22H2(OS Build 22621.963)
    Computer type
    PC/Desktop
    Manufacturer/Model
    AMD
    CPU
    AMD Ryzen 7 5800X 8 Core
    Motherboard
    Gigabyte X570 Aorus Pro WiFi
    Memory
    32 GB
    Graphics Card(s)
    PCI Express 3.0 x16: PowerColor RX Vega 56 Red Dragon
    Sound Card
    Realtek ALC1220 and AMD Greenland - High Definition Audio Controller
    Monitor(s) Displays
    2 - 27 inch Westinghouse
    Screen Resolution
    1920 x 1080
    Hard Drives
    2 SSD - 2 TB each
    1 HDD - 2 TB
    Keyboard
    logitech
    Mouse
    logitech
    Internet Speed
    1 GB
    Browser
    Microsoft Edge
    Antivirus
    Avast Premium
If these 2 monitors are showing a black screen how are you operating it? Using the laptop display only? Does the TUF have monitor Function keys to select the monitors in use? Are you operating the laptop with it's panel closed?
 

My Computer

System One

  • OS
    Win 7/10/11
    Computer type
    PC/Desktop
    Other Info
    I'm a computer enthusiast so have quite a few systems that I run. More like an advanced hobby.
If these 2 monitors are showing a black screen how are you operating it? Using the laptop display only? Does the TUF have monitor Function keys to select the monitors in use? Are you operating the laptop with it's panel closed?
Im using my external keyboard and laptop display. When i close my laptop nothing happens. The monitors are just still turned on, but wont show anything.
 

My Computer

System One

  • OS
    Windows 11
With the lid closed are you seeing the BIOS splash screen at start-up, before Windows starts?
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI B550-A Pro
    Memory
    16 GB
    Graphics Card(s)
    Sapphire Radeon RX 6500XT (8 GB version)
    Monitor(s) Displays
    BenQ Mobuiz EX2710Q QHD, Iiyama ProLite X23377HDS
    Hard Drives
    MSI Spatium M461 4TB
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Acer A114
    CPU
    Intel Celeron N4020
I dont have your exact setup however i run dual monitors and had this happen about 2 updates ago, only way i fixed it was to totally UNPLUG and Disconnect the monitors. Turn off PC. Reconnect monitors in order, left one then right one and turn the PC back on. Worked for me. Apparently it needed to re-establish connection to them.
It didn't helped. I did all your steps and still same. I also tried connecting my HP laptop and it works completely fine.
 

My Computer

System One

  • OS
    Windows 11

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