BSOD upon Post Sleep Restart

Dannyr · Dec 13, 2023

Hi all,

More often than not, when I restart from sleep, either due to inactivity or or shutting the lid, the laptop restarts either as though it has been shut down or, usually, with BSOD. Each time there is a Critical Event in the Reliability Monitor which states "The previous system shutdown at 15:28:49 on ‎13/‎12/‎2023 was unexpected."

I have attached the V2 log.

zbook · Dec 13, 2023

There were 4 unexpected shutdowns and restarts.

There were no BSOD seen in the collected log files.

a) When was the second RAM module installed?
b) How was the compatibility checked?

c) What is the laptop's warranty status?

The Windows error files were missing.

Please make sure that Windows disk cleanup as well as third party cleaning software are not used during the troubleshooting.

The laptop is using Windows insiders.
It is best to use the Windows insiders feedback hub and the Microsoft insiders forum for troubleshooting insiders installations..

These steps can be performed during the transition

1) Run Tuneup plus > post a share link into the newest post

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Run Gather additional dump files > post a share link into the newest post

https://www.tenforums.com/attachments/bsod-crashes-debugging/358470d1643456903-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

These are best guess steps based on the event viewer reported problems:

3) Reinstall the Intel and Nvidia GPU drivers from the Dell website

4) Reinstall the BIOS

5) Make a new restore point

Create System Restore Point in Windows 11 Tutorial

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

6) Run the Dell complete hardware diagnostics > post a share link into the newest post displaying the tests performed with results

7) Monitor laptop temperatures using one of these software:

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...

www.cpuid.com

Download Speccy | Find your computer specs, free!

Speccy - find the details of your computer's specs. Great for spotting issues or finding compatible upgrades. Download the latest version today.

www.ccleaner.com

SpeedFan - Access temperature sensor in your computer

www.almico.com

8) If unexpected shutdowns and restarts reoccur after completing all of the above steps then run the laptop with only one of the two RAM modules in the same DIMM

9) If unexpected shutdowns and restarts reoccur after completing all of the above steps then run the laptop continuously in safe mode for several days > report any unexpected shutdowns and restarts

ubuysa · Dec 14, 2023

BSODs and no dumps upload, please check that your system is setup to record dumps...

The page file must be on the same drive as your operating system
Set page file to "system managed"
Set system crash/recovery options to "Automatic memory dump"
Windows Error Reporting (WER) system service should be set to MANUAL
User account control must be running

In addition...

Sometimes SSD drives with older firmware do not create dumps (update firmware)
Cleaner applications like Ccleaner delete dump files, so don't run them until you are fixed
Bad RAM may prevent the data from being saved and written to a file on reboot, so if all else fails test your RAM

I am seeing these two error messages repeatedly and often in your System log...

Code:

Event[5941]
  Log Name: System
  Source: Intel-SST-OED
  Date: 2023-12-13T15:53:33.7410000Z
  Event ID: 29
  Task: This task logs error codes to system event log. ?
  Level: Information g
  Opcode: Opcode for FW and Driver errors.
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Danny
  Description:
FX module is not supported in BIOS:  {56a9ea76-3745-4cc0-815c-a621faa8c9cb} from \??\C:\Windows\System32\DriverStore\FileRepository\intcoed_oemlibpath.inf_amd64_695450f69478b65e\adl_vlldp14x_lite_lib.bin.

Event[5942]
  Log Name: System
  Source: Intel-SST-OED
  Date: 2023-12-13T15:53:33.7410000Z
  Event ID: 28
  Task: This task logs error codes to system event log. ?
  Level: Information g
  Opcode: Opcode for FW and Driver errors.
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Danny
  Description:
Library is not supported in BIOS: \??\C:\Windows\System32\DriverStore\FileRepository\intcoed_oemlibpath.inf_amd64_695450f69478b65e\adl_vlldp14x_lite_lib.bin, status = The request is not supported..

The module referenced there (adl_vlldp14x_lite_lib.bin) is (AFAIK) is part of the AMD Display Library (ADL) software development kit (SDK) and is used to gain low-level access to AMD display driver functionality. I know nothing about ADL, but it would seem from these messages that there is a conflict between ADL and one or more BIOS settings. I suggest you review the ADL documentation. I'm not sure whether this is related to your BSODs though.

What is related to the restarts are a whole series of these errors immediately prior to each crash and restart...

Code:

Event[4140]
  Log Name: System
  Source: Microsoft-Windows-UserModePowerService
  Date: 2023-12-12T21:27:32.5800000Z
  Event ID: 12
  Task: N/A
  Level: Information
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Danny
  Description:
Process C:\Windows\System32\WUDFHost.exe (process ID:1776) reset policy scheme from {381b4222-f694-41f0-9685-ff5bb260df2e} to {381b4222-f694-41f0-9685-ff5bb260df2e}

The WUDFHost.exe process is the Windows User-Mode Driver Framework Host and it's principality responsible for managing all user-mode drivers - these are drivers that run in user-mode rather than the more familiar kernel-mode drivers. In these errors you can see that the error source was the Microsoft-Windows-UserModePowerService which, as the name suggests, is responsible for power management. It looks as though something isn't powering up properly when the system comes out of idle or sleep.

I would ensure that nothing is plugged in to the laptop (especially the PreSounus AudiBox and the Logitech keyboard/mouse combo that I can see) and see whether you still get this issue, that will show whether it's something internal to the laptop. If it still BSODs with no external devices then disable in Device Manager everything you can do without; so disable the WiFi card and LAN adapter, disable the RTX3060, disable the Nvidia High Definition Audio, and anything else you don't absolutely need. Then reboot, so that their drivers are not loaded, and then see whether it BSODs on sleep or idle.