Solved Can't Install Optional Feature Fax & Scan


Steve C

Well-known member
Power User
VIP
Local time
11:14 AM
Posts
498
OS
Windows 11 Pro
Out of curiosity I tried to install the optional feature Fax & Scan but get the error 0x80070490 shown below.

Trying to install it using this DISM command also fails.

1701584236769.png


sfc / scannow
and Dism /Online /Cleanup-Image /ScanHealth run without any problems.

Does Windows Fax & Scan work in 23H2 and if so does anyone have a fix for this problem?
Screenshot 2023-12-02 173426.png
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Core i7-13700K
    Motherboard
    Asus TUF Gaming Plus WiFi Z790
    Memory
    64 GB Kingston Fury Beast DDR5
    Graphics Card(s)
    Gigabyte GeForce RTX 2060 Super Gaming OC 8G
    Sound Card
    Realtek S1200A
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Kingston KC3000 2TB NVME SSD & SATA HDDs & SSD
    PSU
    EVGA SuperNova G2 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft Digital Media Pro
    Mouse
    Logitech Wireless
    Internet Speed
    50 Mb / s
    Browser
    Chrome
    Antivirus
    Defender
I fixed it as follows:

First, remove the Fax feature completely (though its not showing up as installed) using the command below:

Dism /Online /Remove-Capability /CapabilityName:print.Fax.Scan~~~~0.0.1.0

Reboot Windows. And then run the following command to install the Windows Fax and Scan feature:

Dism /Online /Add-Capability /CapabilityName:print.Fax.Scan~~~~0.0.1.0

See Method 2 here:
Error: WFS.exe is missing in Windows 10/11

I've no idea why it wouldn't install under Optional Features.

PS - the smiley faces are a web site 'bug', nothing to do with me!
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Core i7-13700K
    Motherboard
    Asus TUF Gaming Plus WiFi Z790
    Memory
    64 GB Kingston Fury Beast DDR5
    Graphics Card(s)
    Gigabyte GeForce RTX 2060 Super Gaming OC 8G
    Sound Card
    Realtek S1200A
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Kingston KC3000 2TB NVME SSD & SATA HDDs & SSD
    PSU
    EVGA SuperNova G2 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft Digital Media Pro
    Mouse
    Logitech Wireless
    Internet Speed
    50 Mb / s
    Browser
    Chrome
    Antivirus
    Defender
PS - the smiley faces are a web site 'bug', nothing to do with me!
Yeah, love the smiley face! Is your code supposed to be:
Code:
Dism /Online /Add-Capability /CapabilityName:print.Fax.Scan~~~~0.0.1.0
or something else? Just curious.
John
 

My Computers

System One System Two

  • OS
    Windows 11 Home, ver 23H2 build 22631.2428
    Computer type
    Laptop
    Manufacturer/Model
    Hewlett-Packard Spectre 13-4001 x360 convertable
    CPU
    Intel Core i5 5200U @ 2.20GH
    Motherboard
    Hewlett-Packard 802D
    Memory
    4 GB
    Graphics Card(s)
    Intel HD Graphics 5500 on board
    Sound Card
    Intel Smart Sound Technology (Intel SST)
    Hard Drives
    ADATA SSD 128GB, model AXNS381E-128GM-B (SATA 6.0 Gb/s
    Keyboard
    Model # G01KB
    Antivirus
    Microsoft Defender
    Other Info
    born on date: 25 Feb 2016
  • Operating System
    Win 10 22H2 build 19045.3693
    Computer type
    PC/Desktop
    Manufacturer/Model
    Asus Desktop model M32AD-US019S (new 2015)
    CPU
    Intel Core i7 4th Gen 4790 (3.60GHz), Haswell 22nm Technology, SOCKET 1150
    Motherboard
    H81M-E/M51AD/DP_MB
    Memory
    16 GB (8GB in 2 modules)
    Graphics card(s)
    NVIDIA GeForce GTX 760, 3GB
    Monitor(s) Displays
    HP EliteDisplay E241i LED; HP EliteDisplay E243
    Hard Drives
    Samsung 500GB SSD, 870 EVO (SATA 6.0 )
    Micron 250GB SSD, CT250MX500
    Toshiba HDD, 3GB (original drive w/PC)
    Case
    ASUS
    Keyboard
    ASUS-------------------------
    Antivirus
    MS Defender
Yeah, love the smiley face! Is your code supposed to be:
Code:
Dism /Online /Add-Capability /CapabilityName:print.Fax.Scan~~~~0.0.1.0
or something else? Just curious.
John
The correct code is in the link I gave
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Core i7-13700K
    Motherboard
    Asus TUF Gaming Plus WiFi Z790
    Memory
    64 GB Kingston Fury Beast DDR5
    Graphics Card(s)
    Gigabyte GeForce RTX 2060 Super Gaming OC 8G
    Sound Card
    Realtek S1200A
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Kingston KC3000 2TB NVME SSD & SATA HDDs & SSD
    PSU
    EVGA SuperNova G2 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft Digital Media Pro
    Mouse
    Logitech Wireless
    Internet Speed
    50 Mb / s
    Browser
    Chrome
    Antivirus
    Defender

Latest Support Threads

Back
Top Bottom