Help: BSOD Critical Process Died Cannot Log into Windows 11


b1289

Member
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OS
Windows 11
I am at the end of the rope with my current BSOD issue and any help would be appreciated. 3 days ago I was getting a "Class not registered error" on any media app (MP3, MP4, etc). I tried the basic workarounds within Windows 11 and nothing worked. So I did a system restore. Ever since then I'm unable to log on to Windows as it goes directly to BSOD "Critical Process Died." I've tried the following:

1. Automatic repair is "Your PC did not start correctly:
2. Startup repair couldn't repair your PC
3. Both "Uninstall Updates" are "we ran into a problem ... "
4. Safe mode does nothing. BSOD
5. System Restore gives me the "You must enable system protection." When I go to command prompt and do the "restrui.exe /online ..." workaround, it now sees the C: drive restore point but fails to restore.
6. DISM check/restore health, etc., gives me "cannot find the file specified" and 'Could not repair."
7. Chkdsk /f gives me "write protected" cannot fix. Every workaround does not fix
8. Reset this PC (the last thing I wanted to do as I have massive apps and plugins) gives me "there was a problem resetting your PC"
9. I ran a boot rebuild through a 3rd party app vis USB stick. Rebuilt the MBR successfully. Same result. BSOD

I've resigned myself to the fact I will probably have to format and reinstall a fresh windows, which will set me back a week. But 2 problems:

1. the computer is only 3 months old and a recent upgrade. Is there, and how would I find out, a hardware issue?
2. I took out the SSD and used a USB reader to access it from another computer and it read fine. I did a surface check which checked out fine. I ran a system hardware diagnostics through BIOS and everything checked out fine. Could it still be a hardware issue?

Any help would be most appreciated. I have everything backed up so I will lose no data, but since I run a recording studio, the amount of time reinstalling is a potential nightmare, especially since I just did it 3 months ago. And I don't want to start over on a potentially unstable of damaged system. Thanks for any help in advance.

PS ... I could not run log collector via USB stick. Any help with that? Thanks
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    Intel Core i9-12900K
    Memory
    64 GB
    Graphics Card(s)
    Intel UHD Graphics 730
    Sound Card
    External: RME FIreface UFX111
    Monitor(s) Displays
    1 LG 32FHD
    Hard Drives
    SSD 2TB Kingston SNVS2000G
    HDD 2TB
    PSU
    180W
Welcome to the forum :-)

I would simply wipe and thoroughly test the SSD and then re-install Windows. It is possible the SSD has/had some bad sectors and you now have missing data on the drive which is causing the BSOD etc...

If you experience any hardware related issues during the Windows install, then RMA the PC or simply replace the drive if you think the PC itself is OK.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
This is more than likely a SSD or RAM issue, I would start with SeaTools Bootable aka DOS as suggested by @zbook.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
Hello, I am having this problem for a day, now my problem started when I updated my uhd 620 driver to 30.1+ version, then played a game of dota 2, then a sudden power interruption occured, and scrambled my ssd and hdd partition and volume letters, I have been trying to find solutions. Using a bootable flash drive then opening cmd and Using bcdedit, dism, bootrec and all but no luck.

I followed this tutorial from youtube, and it arranged my UEFI Boot drive properly:

But now, I am having error codes 0x0000001.
And sometimes, FILE\BCD error.

Di you happen to find a solution to yours OP?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Insprion 14 5480
@mikeharmon
When the power went out, it is possible that the drive wrote random data to random locations on the drive and that may have damaged the drive partition data. This is a rare event, but it is possible.

I would suggest that you delete all partitions from the drive and re-install Windows on the drive, letting Windows recreate the partitions etc...

Of course, you can backup the data on the Windows partition, but only use it to recover files from. Do not try to rewrite the data to the new Windows partition, otherwise you may end up right back where you started from.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin
I am at the end of the rope with my current BSOD issue and any help would be appreciated. 3 days ago I was getting a "Class not registered error" on any media app (MP3, MP4, etc). I tried the basic workarounds within Windows 11 and nothing worked. So I did a system restore. Ever since then I'm unable to log on to Windows as it goes directly to BSOD "Critical Process Died." I've tried the following:

1. Automatic repair is "Your PC did not start correctly:
2. Startup repair couldn't repair your PC
3. Both "Uninstall Updates" are "we ran into a problem ... "
4. Safe mode does nothing. BSOD
5. System Restore gives me the "You must enable system protection." When I go to command prompt and do the "restrui.exe /online ..." workaround, it now sees the C: drive restore point but fails to restore.
6. DISM check/restore health, etc., gives me "cannot find the file specified" and 'Could not repair."
7. Chkdsk /f gives me "write protected" cannot fix. Every workaround does not fix
8. Reset this PC (the last thing I wanted to do as I have massive apps and plugins) gives me "there was a problem resetting your PC"
9. I ran a boot rebuild through a 3rd party app vis USB stick. Rebuilt the MBR successfully. Same result. BSOD

I've resigned myself to the fact I will probably have to format and reinstall a fresh windows, which will set me back a week. But 2 problems:

1. the computer is only 3 months old and a recent upgrade. Is there, and how would I find out, a hardware issue?
2. I took out the SSD and used a USB reader to access it from another computer and it read fine. I did a surface check which checked out fine. I ran a system hardware diagnostics through BIOS and everything checked out fine. Could it still be a hardware issue?

Any help would be most appreciated. I have everything backed up so I will lose no data, but since I run a recording studio, the amount of time reinstalling is a potential nightmare, especially since I just did it 3 months ago. And I don't want to start over on a potentially unstable of damaged system. Thanks for any help in advance.

PS ... I could not run log collector via USB stick. Any help with that? Thanks
Having exactly the same issue as you.
Did you end up having to reinstall?
Really can't be bothered to do all of that as I have tons of software to reload.

With your point 7, the write protected i had that as well but I had been typing the commands on x instead of specifying C. Let me run them when i changed it. I still get Error 87 on anything I run anyway or error 2.
Can't open any log files says access denied.
My issue started when I did a system restore after my dual monitor stopped connecting. It then got stuck on a green screen of death critical process failed.
I am sure its related to the crappy dual graphics cards.
Cant boot into safe mode says

"the operating system could not be loaded because the digital signature of a file blah blah blah"

Loading in low resolution just goes back to bsod.

and it won't let me do much else.
exactly same as yours. Wont roll back updates. Running sfc /scannow finds errors and fixed them every time it's run.

The drive is less than 6months old a samsung 990 pro evo. It is monitored and shows as 98% health in HD Sentinel and Crystal disk. The health just being due to so much data written.
 

My Computer

System One

  • OS
    WINDOWS 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI Stealth GS66
    CPU
    i9-12900H
    Memory
    64GB
    Graphics Card(s)
    RTX 3080 TI & Intel Iris
    Screen Resolution
    3840 x 2160
    Hard Drives
    Samsung Pro Evo 990 2TB
"the operating system could not be loaded because the digital signature of a file blah blah blah"

and it won't let me do much else.
exactly same as yours. Wont roll back updates. Running sfc /scannow finds errors and fixed them every time it's run.

The drive is less than 6months old a samsung 990 pro evo. It is monitored and shows as 98% health in HD Sentinel and Crystal disk. The health just being due to so much data written.
Very likely a bad drive. Or it got corrupted due to not updating the firmware of your Samsung 990 Pro.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5900X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS P3.40)
    Memory
    32 GB G.Skill F4-3200C16D-32GVR
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6750 XT
    Monitor(s) Displays
    Alienware AW3423DWF OLED ultrawide
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus ROG Strix B550-F Gaming (UEFI-BIOS version 3405, which fixes " LogoFail" bug according to Asus)
    Memory
    16 GB
    Graphics card(s)
    Sparkle Titan Arc A770 16 GB
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G
@b1289 You listed your computer as a Dell, and you said it was only 3 months old. If this is true, you are still under full warranty. Call Dell and they will remote into your PC and either fix it or send you a replacement.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9510 OLED
    CPU
    11th Gen i9 -11900H
    Memory
    32 GB 3200 MHz DDR4
    Graphics Card(s)
    NVIDIA® GeForce® RTX 3050Ti
    Monitor(s) Displays
    15.6" OLED Infinity Edge Touch
    Screen Resolution
    16:10 Aspect Ratio (3456 x 2160)
    Hard Drives
    1 Terabyte M.2 PCIe NVMe SSD
    2 Thunderbolt™ 4 (USB Type-C™)
    1 USB 3.2 Gen 2 (USB Type-C™)
    SD Card Reader (SD, SDHC, SDXC)
    Internet Speed
    900 Mbps Netgear Orbi + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription
    Microsoft OneDrive 1TB Cloud
    Microsoft Outlook
    Microsoft OneNote
    Microsoft PowerToys
    Microsoft Visual Studio
    Microsoft Visual Studio Code
    Macrium Reflect
    Dell Support Assist
    Dell Command | Update
    LastPass Password Manager
    Amazon Kindle
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
  • Operating System
    Windows 11 Pro
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    i5
    Memory
    8 GB
    Hard Drives
    256GB SSD
    Internet Speed
    900 Mbps Netgear Orbi + 2 Satellites
    Browser
    Microsoft Edge (Chromium) + Bing
    Antivirus
    Microsoft Windows Security (Defender)
    Other Info
    Microsoft 365 subscription (Office)
    Microsoft OneDrive 1TB Cloud
    Microsoft Outlook
    Microsoft OneNote
    Microsoft Visual Studio
    Amazon Kindle
    Interactive Brokers Trader Workstation
    Lightroom/Photoshop subscription
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