Solved BSOD at 75% while Updating PC: Critical Process Error

KatNZ · Dec 26, 2023

Hello, I'm Trying to update my PC from 21H2 to 23H2 but every time I attempt to update I'm getting a BSOD at 75%
The BSOD is Critical Process has Died

Dump Files

trumpy81 · Dec 26, 2023

Try this link for some answers:

Get help with Windows upgrade and installation errors - Microsoft Support

See some of the most common upgrade and installation errors for Windows 10 and Windows 11, and what you can do to try to fix them.

support.microsoft.com

x BlueRobot · Dec 26, 2023

Could you please provide the setupmem.dmp, if it exists in the following directories:

Rich (BB code):

%SystemDrive%\$Windows.~bt\Sources\Rollback
%WinDir%\Panther\NewOS\Rollback

Could you also please provide the %systemroot%\Logs\MoSetup\BlueBox.log if it exists?

Additionally, please remove AVG using the official removal tool, as third-party security programs are known to cause issues with updates.

zbook · Dec 26, 2023

Please see rule #4.

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KatNZ · Dec 27, 2023

x BlueRobot said:
Could you please provide the setupmem.dmp, if it exists in the following directories:

Rich (BB code):

%SystemDrive%\$Windows.~bt\Sources\Rollback %WinDir%\Panther\NewOS\Rollback

Could you also please provide the %systemroot%\Logs\MoSetup\BlueBox.log if it exists?

Additionally, please remove AVG using the official removal tool, as third-party security programs are known to cause issues with updates.

Unfortunately none of these files exist, I will try uninstalling avg and seeing if that will do anything

x BlueRobot · Dec 29, 2023

Has there been no issues since removing AVG?

KatNZ · Jan 1, 2024

I tested it yesterday and I can confirm that it was AVG causing the update to fail

x BlueRobot · Jan 2, 2024

Thanks for confirming that the issue has been resolved, please mark this thread as solved so others with a similar problem will know that this thread has a solution.