I can`t log into my Gmail account and neither i can recover it.


gaffar

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hi,

when one tries to log in to his Gmail account. real password does not work. when enter is pressed, red text appears on the real password.

when a person tries to press the forgot password text, the google page instructs him to enter his mobile number,

when a user enters his mobile number, google sends a verification code. when the verification code is entered,

google redirects to another webpage with three options. one of the three options is sent a verification code to the Gmail email address that a user is trying to recover.

this goes like a vicious circle.
how can this Gmail account be recovered?

this can`t post on google forums because none of the Gmail accounts works.

thanks.
 
Windows Build/Version
windows 11 pro 22H2 Build 22621.169

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Welcome to the forum

First make sure you clear your browsing data so you know nothing is being misdirect there.

Then check if you are saving any Gmail passwords in your browser. If so write them down and delete them, again ensuring one of those is not be submitted.

You said there were three options. one being to send a code to you gmail account. What are the other two options. On Android phone it will send a message and you answer yes it is me.
 

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the other option is to contact google support
and
the third option is ......................... i dont remember but something similar to first option.
 

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    Dell/E6400
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    Intel Core i7 @2.80GHz 57 °C Sandy Bridge 32nm Tech
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    Dell Inc. 0K0DNP (CPU 1)
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    4.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    Intel HD Graphics 3000
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    Monitor(s) Displays
    single
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    1366x768 pixels
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    WDC WD2500BPVT-75JJ5T0
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    Device Name Standard PS/2 Keyboard
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    PS/2 Compatible Mouse
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    10mb
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    ms edge
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how can this Gmail account be recovered?
If you do not have backup codes, authenticator, alterative email address, then you can not. Regards of 2FA.
 

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If you do not have backup codes, authenticator, alterative email address, then you can not. Regards of 2FA.
If anyone trying to recover an account has none of those I'd be very suspicious of the person trying to recover it.
 

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when the verification code is entered,
XXXXX
google redirects to another webpage with three options
XXXXX, between your two lines, is where it is going wrong.

I suggest you repeat the verification code request, make sure you enter the code correctly and make sure you are then pressing the right button when you enter it [it sounds to me that you are somehow pressing a button labelled, say, I did not receive the code].

Best of luck,
Denis
 

My Computer

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    Windows 11 Home x64 Version 22H2 Build 22631.3155
Google says we have sent a verification code to mobile no, but i didn't receive it after several tries
The video in the above link is saved to a box account connected with the same Gmail account that I am trying to log into and recover.
 
Last edited:

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  • OS
    window 11 23H2 buil 22635.3139
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    Laptop
    Manufacturer/Model
    Dell/E6400
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    Intel Core i7 @2.80GHz 57 °C Sandy Bridge 32nm Tech
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    Dell Inc. 0K0DNP (CPU 1)
    Memory
    4.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    Intel HD Graphics 3000
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    High Definition Audio Device
    Monitor(s) Displays
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    1366x768 pixels
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    Device Name Standard PS/2 Keyboard
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    PS/2 Compatible Mouse
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    10mb
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    ms edge
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    win defender

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    ASUS VivoBook
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    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
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    ASUSTeK COMPUTER INC. X509DA (FP5)
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    12GB
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    RX Vega 10 Graphics
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    Generic PnP Monitor (1920x1080@60Hz)
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    Samsung 980 1 TB PCIe 3.0 NVMe M.2
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    25 Mbps
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    Edge
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    Defender
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    Windows 11
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    ACER NITRO
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    AMD Ryzen 7 5800H / 3.2 GHz
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    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
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    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
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    Samsung 970 Evo Plus 2TB NVMe M.2
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    180 Watt, 19.5 V
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    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
Google says we have sent a verification code to mobile no, but i didn't receive it after several tries
The video in the above link is saved to a box account connected with the same Gmail account that I am trying to log into and recover.
Is it possible your Gmail was hacked and the perpetrator changed all the information such as the mobile number?
 

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    Windows 11 Pro Beta
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    Patriot Viper Gaming DDR4 Extreme Performance (2 x32MB)
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    ViewSonic XG2530 25"/Benq XL2411P 24"/ ASUS VA24DQSB) 23.8"
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    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
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    Logitech MX Master 3
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    Edge (Chromium)
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    Ryzen 7 3700X
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    MSI B550 Gaming GEN3 Gaming Motherboard
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    32MB DDR4
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    I forget, but it's old. I can't see the need to upgrade it.
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    ACER LED 24"
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vid link updated.
 

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  • OS
    window 11 23H2 buil 22635.3139
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    Dell/E6400
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    Intel Core i7 @2.80GHz 57 °C Sandy Bridge 32nm Tech
    Motherboard
    Dell Inc. 0K0DNP (CPU 1)
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    4.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
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    Intel HD Graphics 3000
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    High Definition Audio Device
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    single
    Screen Resolution
    1366x768 pixels
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    WDC WD2500BPVT-75JJ5T0
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    Device Name Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
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    10mb
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    ms edge
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    win defender
Is it possible your Gmail was hacked and the perpetrator changed all the information such as the mobile number?
can scanning my pc with Malwarebytes,zemana anti logger and antimalware, AdwareCleaner save me.
 

My Computer

System One

  • OS
    window 11 23H2 buil 22635.3139
    Computer type
    Laptop
    Manufacturer/Model
    Dell/E6400
    CPU
    Intel Core i7 @2.80GHz 57 °C Sandy Bridge 32nm Tech
    Motherboard
    Dell Inc. 0K0DNP (CPU 1)
    Memory
    4.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    Intel HD Graphics 3000
    Sound Card
    High Definition Audio Device
    Monitor(s) Displays
    single
    Screen Resolution
    1366x768 pixels
    Hard Drives
    WDC WD2500BPVT-75JJ5T0
    Keyboard
    Device Name Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    10mb
    Browser
    ms edge
    Antivirus
    win defender
vid link updated.
I didn't realise how much info it would show so, even though you have issues, I would delete it.
 

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  • OS
    Win 11 Pro & 🐥.
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    Laptop
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    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 NVMe M.2
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 NVMe M.2
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

My Computer

System One

  • OS
    window 11 23H2 buil 22635.3139
    Computer type
    Laptop
    Manufacturer/Model
    Dell/E6400
    CPU
    Intel Core i7 @2.80GHz 57 °C Sandy Bridge 32nm Tech
    Motherboard
    Dell Inc. 0K0DNP (CPU 1)
    Memory
    4.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    Intel HD Graphics 3000
    Sound Card
    High Definition Audio Device
    Monitor(s) Displays
    single
    Screen Resolution
    1366x768 pixels
    Hard Drives
    WDC WD2500BPVT-75JJ5T0
    Keyboard
    Device Name Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    10mb
    Browser
    ms edge
    Antivirus
    win defender

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My Computers

System One System Two

  • OS
    Win 11 Pro & 🐥.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    Samsung 980 1 TB PCIe 3.0 NVMe M.2
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
now a new thing has started to happen while login in to or recovering Gmail Account.
Google sends verification code to mobile no but it never reaches the mobile number.
previously I mean about 2 weeks ago it reached my mobile no but not now.
 

My Computer

System One

  • OS
    window 11 23H2 buil 22635.3139
    Computer type
    Laptop
    Manufacturer/Model
    Dell/E6400
    CPU
    Intel Core i7 @2.80GHz 57 °C Sandy Bridge 32nm Tech
    Motherboard
    Dell Inc. 0K0DNP (CPU 1)
    Memory
    4.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    Intel HD Graphics 3000
    Sound Card
    High Definition Audio Device
    Monitor(s) Displays
    single
    Screen Resolution
    1366x768 pixels
    Hard Drives
    WDC WD2500BPVT-75JJ5T0
    Keyboard
    Device Name Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    10mb
    Browser
    ms edge
    Antivirus
    win defender

My Computers

System One System Two

  • OS
    Windows 10 Home x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    INTEL Core i5-11400
    Motherboard
    ASUS PRIME H570-PLUS
    Memory
    KINGSTON HyperX Fury Black DDR4 16GB (2 x 8GB) 3200MHz, CL16
    Graphics Card(s)
    EVGA GeForce GTX 750 Superclocked 1GB 128-Bit GDDR5
    Monitor(s) Displays
    LG 32MA68HY 32" IPS
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG 250GB 970 EVO Plus NVMe, M.2 SSD, Crucial 250GB MX500, SEAGATE 500GB Barracuda® 7200.12, SATA 3 Gb/s, 7200 RPM, 16MB cache
    PSU
    CORSAIR RM550x 80 PLUS Gold 550W
    Case
    ANTEC P10 FLUX
    Cooling
    be quiet! Pure Rock 2, 5 x 120 mm Case Fans
    Internet Speed
    480 + Mbps Up/ 12+ Mbps Down
    Browser
    Vivaldi Snapshot
    Antivirus
    Avast
  • Operating System
    Windows 10 Home x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel Core i5-750
    Motherboard
    ASUS P7P55D
    Memory
    Kingston HyperX Fury Black 8GB (2x4GB) DDR3-1600MHz CL8
    Graphics card(s)
    MSI GeForce GT 240 N240GT-MD1G/D5 1 GB DDR5
    Monitor(s) Displays
    LG 32MA68HY 32" IPS
    Screen Resolution
    1980x1040
    Hard Drives
    Samsung Electronics 840 EVO 120GB, SEAGATE 500GB Barracuda® 7200.12, SATA 3 Gb/s, 7200 RPM, 16MB cache
    PSU
    Antec TruePower New TP-550 550W
    Case
    Antec 300
    Cooling
    Cooler Master Hyper 212+, 4 Noctua NF-P12 120mm, 1 Noctua NF-P14 FLX
    Internet Speed
    480+ Mbps Down/12+Mbps Up
    Browser
    Vivaldi Snapshot
    Antivirus
    Avast
google sends a verification code. when the verification code is entered,

google redirects to another webpage with three options
Google says we have sent a verification code to mobile no, but i didn't receive it after several tries

Those statements are incompatible.

Please explain,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 22H2 Build 22631.3155
can scanning my pc with Malwarebytes,zemana anti logger and antimalware, AdwareCleaner save me.
Not if the Gmail account is hacked and all the information changed. But I would run those scans anyway.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Beta
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570S Edge Max WiFi
    Memory
    Patriot Viper Gaming DDR4 Extreme Performance (2 x32MB)
    Graphics Card(s)
    ZOTAC RTX 3060 Twin Edge OC 12GB GDDR6/ ZOTAC Gaming GeForce GTX 1660 Super 6GB GDDR6 192-bit Gaming Graphics Card
    Sound Card
    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ ASUS VA24DQSB) 23.8"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Thermaltake Smart 700W 80+ White Certified PSU
    Case
    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    ~950Mb/s upload/ ~700Mb/s download
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 7 3700X
    Motherboard
    MSI B550 Gaming GEN3 Gaming Motherboard
    Memory
    32MB DDR4
    Graphics card(s)
    I forget, but it's old. I can't see the need to upgrade it.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    ~750Mb/s download / ~750Mb/s upload
    Browser
    Edge
    Antivirus
    Defender and Malware Bytes
One last thing to check on your mobile. Please access your "blocked" telephone numbers and eliminate them. Maybe in the past, accidentally, you blocked Google.
 

My Computer

System One

  • OS
    Windows 11 Pro x64 Version V22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-8700K
    Motherboard
    Asus Maximus X Code - Z370
    Memory
    G.Skill Trident Z 3200MHz F4-3200C16D-16GTZ (2) 32GB
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Integrated ROG SupremeFX
    Monitor(s) Displays
    Asus VP279 27", Samsung BX2431 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung M.2 NVMe 960 EVO 500GB Boot,
    Samsung 840 EVO 250GB (System Copy Drive),
    Samsung 860 EVO 1TB (Primary Data Drive),
    WD Black 500GB (Data Copy Drive)
    ICY Dock 5.25 2.5/3.5 Bays MB971SP-B
    PSU
    Corsair RM 650i +Gold
    Case
    Phanteks Enthroo Primo
    Cooling
    Corsair Hydro H150i, 360mm Rad & Five Corsair 140mm Pro ML Case Fans
    Keyboard
    das Keyboard MX Brown Mechanical Switches Model DASKMKPROSIL-3G7-r1.0
    Mouse
    Logitech MX Master 3 Wireless & Bluetooth
    Internet Speed
    %00Mb +
    Browser
    Chrome (Pri), Firefox (Sec)
    Antivirus
    Malwarebytes Premium, SuperAntiSpyware Pro (Licensed)
    Other Info
    Microsoft LifeCam HD,
    APC Back-UPS Pro 1500,
    Macrium (Licensed),
    Office 365,
    Wise Disk Cleaner,
    Crystal Disk Info,
    Screenpresso (Licensed),
    AnyDesk (Licensed),

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