Lenovo X1 Carbon 20BT mousepad is not working

jk22 · Sep 1, 2023

Hey,

Lenovo X1 Carbon 20BT mousepad is not working accidently. Also it have latest Windows 11 Pro.

Can anyone know how to fix it ?

Regards.

glasskuter · Sep 1, 2023

jk22 said:
mousepad is not working accidently.

Could you please elaborate what you mean by accidentally. Did it just quit working or did you do something that caused it to stop working?
Open device manager. Expand the 'mice and other pointing devices' category. Is your touchpad listed?
If so right click on it. Select properties. Under status, is there an error message?

If the touchpad is not recognized in device manager, you can use the Lenovo Vantage app to update drivers or you can manually download the Synaptics touchpad driver here.
Enter your serial number and it will tell you which one to use.

laptops and netbooks :: thinkpad x series laptops :: thinkpad x1 carbon 20bs 20bt - Lenovo Support US

pcsupport.lenovo.com

jk22 · Sep 2, 2023

glasskuter said:
Could you please elaborate what you mean by accidentally. Did it just quit working or did you do something that caused it to stop working?
Open device manager. Expand the 'mice and other pointing devices' category. Is your touchpad listed?
If so right click on it. Select properties. Under status, is there an error message?

If the touchpad is not recognized in device manager, you can use the Lenovo Vantage app to update drivers or you can manually download the Synaptics touchpad driver here.
Enter your serial number and it will tell you which one to use.

laptops and netbooks :: thinkpad x series laptops :: thinkpad x1 carbon 20bs 20bt - Lenovo Support US

pcsupport.lenovo.com

Well it was working normally and stopped working accidently and there is no errors on device manager. Moreover, I have install synaptics manually but its not showing the settings. I was thinking to reinstall the Windows but looking if anyone can help instead of reinstalling.

MiguelAngel11 · Sep 2, 2023

Have you visited lenovo.com (Support) ?

jk22 · Sep 2, 2023

MiguelAngel11 said:
Have you visited lenovo.com (Support) ?

Out of warranty.

glasskuter · Sep 2, 2023

jk22 said:
it was working normally and stopped working accidently

Many laptops have a keyboard key that turns the touchpad on/off. I looked at the user manual for yours and didn't see one.It's usually one of the function keys (F key) and is sometimes marked with a rectangle with a line thru it. It could have a loose connection and there always the possibility the touchpad went bad. Not real likely, but could even be a motherboard problem. Usually, there's also a setting in bios under configutation that affects the touchpad.

Make sure the touchpad hasn't gotten disabled in settings. Enable or Disable Touchpad in Windows 11 Tutorial

Make sure you have no corrupt system files that is causing this problem. Open a command prompt as administrator and
type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer

jk22 said:
Moreover, I have install synaptics manually but its not showing the settings

Just to verify, you DO see the Synaptics touchpad in device manager, correct?

I do not know if your laptop has a precision touchpad or not but see if this article applies to you.

Enable Precision Touchpad In Any Windows 10 Laptop

A guide to enable precision touchpad on HP, Dell, Lenovo, Acer, Toshiba, and Acer laptops even if your PC does not officially support precision touchpad.

www.intowindows.com

MiguelAngel11 · Sep 2, 2023

jk22 said:
Out of warranty.

Checking the support site is not related to the warranty. There may updated drivers that can help you with your laptop.

Porthos · Sep 2, 2023

Drivers

laptops and netbooks :: thinkpad x series laptops :: thinkpad x1 carbon 20bs 20bt - Lenovo Support US

pcsupport.lenovo.com

jk22 · Sep 3, 2023

glasskuter said:
Many laptops have a keyboard key that turns the touchpad on/off. I looked at the user manual for yours and didn't see one.It's usually one of the function keys (F key) and is sometimes marked with a rectangle with a line thru it. It could have a loose connection and there always the possibility the touchpad went bad. Not real likely, but could even be a motherboard problem. Usually, there's also a setting in bios under configutation that affects the touchpad.

Make sure the touchpad hasn't gotten disabled in settings. Enable or Disable Touchpad in Windows 11 Tutorial

Make sure you have no corrupt system files that is causing this problem. Open a command prompt as administrator and
type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer

Just to verify, you DO see the Synaptics touchpad in device manager, correct?

I do not know if your laptop has a precision touchpad or not but see if this article applies to you.

Enable Precision Touchpad In Any Windows 10 Laptop

A guide to enable precision touchpad on HP, Dell, Lenovo, Acer, Toshiba, and Acer laptops even if your PC does not officially support precision touchpad.

www.intowindows.com

Most likely Synaptic driver issue. I have X1 Carbon 4th Gen aswell and its showing Synaptic on Device Manager and also on Mouse settings. But on 3rd Gent when I install the driver it dont show on Device Manager nor on Mouse Settings.

I dont know why its not showing under Device Manager after driver install.

Maybe I should reinstall the Windows ?

glasskuter · Sep 3, 2023

jk22 said:
I don't know why its not showing under Device Manager after driver install.

Incorrect driver, driver incompatibility with Windows 11...or like I mentioned, defective hardware.

jk22 · Sep 3, 2023

glasskuter said:
Incorrect driver, driver incompatibility with Windows 11...or like I mentioned, defective hardware.

No driver is found under lenovo Windows 11 drivers for mouse. But on 4rth gen there is drivers for mouse. Moreover, l will run 4rth gen driver and let you know.

glasskuter · Sep 3, 2023

If you will run windows update, it may find a driver for you. Look under optional updates>driver updates

jk22 · Sep 6, 2023

glasskuter said:
If you will run windows update, it may find a driver for you. Look under optional updates>driver updates

Synaptics Driver is not showing on Device Manager but its showing on Task Manager Process list. Moreover, I have installed Synaptics manually and restart but its not showing on Device Manager.

Furthermore, with below commmand it showed error.
sfc /scannow

Its not hardware issue as its not showing under Device Manager so its driver issue and I dont know why its now showing after installation. I also installed all optional updates as you mentioned still no resolution.

Last not the least I think I have to reinstall the Windows.

Helmut · Sep 6, 2023

Mousepads on laptops are specific to a particular model. You have install drivers from the manufacturer.
They maybe Synaptics or Elan but you should not using their drivers directly.

The drivers are on the Lenovo website, this has already been mentioned. Does not matter that it is for Windows 10. Alternatively they may come via Windows updates, 6 are listed in the MS catalogue for windows 10 and later, some of those are for Lenovo. That is best left to Windows updates to get it right.

On my Lenovo Win 11 Laptop the Touchpad comes in the HID section, not under Mice and other pointing devices.

"I have installed Synaptics manually and restart but its not showing on Device Manager."
Don't do that as it will not be a Lenovo specific driver.