Microsoft office previewer errors win11 and win10 - office 2021


BERT70

Member
Local time
2:23 AM
Posts
1
OS
windows 11 (and windows 10)
I am having weird behaviour of windows office pre-viewers with office 2021 and visio 2021 which i recently installed on a desktop pc, replacing the previous 2013/2016 versions which are running out of support.
On a new laptop, these product versions are installed.

in one shared SAMBA folder, in one of its subfolders VSDX files cannot be previewed but DOCX files can.​
In different subfolders of the same samba share, docx files cannot be previewed but vsdx files can.​
this happens both on the win10 desktop and the new win11 laptop with office 2021/visio 2021​
All files which cannot be previewed can be opened and edited by the corresponding office 2021 program.​

the error is always the same "this file cannot be previewed because of an error in the {product} previewer" - {product} is word or visio depending on what type of file it is
  • giving everyone full control file permissions, changing trust center settings, using windows 11 or windows 10 - no difference.
  • I have run repair on both office and visio but it did not help.
  • explorer jams and freezes when a file cannot be previewed
the desktop runs windows 10, the new laptop windows 11, both 22h2 patched and up to date

Even after opening and saving anew any of the files in question, they cannot be previewed.

BUT on the older windows 10 64 bit HP pavilion laptop with office professional pro 2013 version 15.0.4911.1000 64 bit and visio professional pro 2016 version 16.0.16026.20002, all vsdx and docx files in these folders can be previewed.

Any ideas how to fix this?
 
Windows Build/Version
windows 10 or windows 11 22h2

My Computer

System One

  • OS
    windows 11 (and windows 10)
    Computer type
    Laptop
    Manufacturer/Model
    HP envy x360
    CPU
    ryzen5 5500
    Motherboard
    888a
    Memory
    16gb
    Graphics Card(s)
    radeon
    Sound Card
    AMD realtek
    Monitor(s) Displays
    AMD
    Screen Resolution
    1920x1080 60Hz
    Hard Drives
    ssd 476Gb (~512000000000 bytes)
    Keyboard
    DE
    Mouse
    wireless
    Internet Speed
    1201Mbps WLAN , wan (DSL/VDSL2) 70/12 Mbps
    Browser
    various
    Antivirus
    avast
    Other Info
    almost new
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