Solved Windows Lockups At Night


Not Myself

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8:37 AM
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Windows 11 21H2
Three times recently, upon waking the computer in the morning, I have found it locked up, requiring a forced shutdown and restart. I find no pattern to this. Restart today was rather scary, as after logging on, all I had was a blank screen with only the Malwarebytes icon on the task bar, and no mouse. I was just about to do a second forced shutdown when a message popped up, something about Windows having stopped and did I want to continue. I am quite vague about precisely what that message said, given my worries as to what was happening. As the box about continuing had a line around it indicating that it was usable, I hit the enter kit, the normal restart began, and all seemed fine.

I have not had the computer lockup during the day; it is set to go to sleep after two hours, and once in a while it may be three or four hours before I wake it. Most days, I stop around 1630 hours local, restart around 0500 t0 0600 local, and it is during that time span that the lockup appear.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    4Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV

glasskuter

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Windows 11 Pro 21H2 22000.739
I believe you and I have the same motherboard. I was having this issue at times and I have a complex ongoing communication with Dell about it. They have even gone so far as changing the motherboard trying to fix it. I figured out I could stop the freezes by disabling hibernate and using S3 sleep instead. However, when I have hibernate disabled, I discovered event viewer throws out event 137 (kernel power) each time I put the PC to sleep but I no longer have freezes. As far as using the PC, I was unaware of the errors for a long time as I experience no visual operational issues when they occur. Know that disabling hibernation also disables fast startup.

So you are not alone. The engineer I am working with is currently working with his counterpart at Microsoft so I do not know when they will find a solution to the problem.

I am assuming your bios settings are set to Dell default. To stop your freezes you can try disabling hibernate to see if it works for you. I used
option 2 in this tutorial. Enable or Disable Hibernate in Windows 11 Tutorial

All the time I've spent with Dell on this has been very frustrating and I wouldn't wish it on anyone, but if disabling hibernation fixes your issue, you might want to open your own ticket with them. They will have you going around in circles but you have to stay after them until you can get to the right person who will work with you. The first thing a low level support person will want to do is change your motherboard which won't fix anything. Until I finally connected with the engineer I'm working with, they had me jumping through hoops. You are more than welcome to cross reference your issue with mine by mentioning case #132006202
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.739
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

thomaseg1

....................
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225
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Augusta, Georgia
OS
windows 10, 11
make sure it isn't the software before blaming the hardware.
1st. open task manager and shut down anything (non windows).
2nd. run checkdisk on at least you system drive.
3rd. defrag all disks.
4th. open an administrator command prompt and run
Dism.exe /Online /Cleanup-Image /RestoreHealth


see if that helps
 

My Computers

System One System Two

  • OS
    windows 10, 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gateway DX4370G
    CPU
    2.20 gigahertz AMD A6-3620 APU
    Motherboard
    Gateway DX4370G
    Memory
    16 gigs
    Graphics Card(s)
    NVIDIA GeForce GT 710
    Sound Card
    AMD HDMI AUDIO
    Monitor(s) Displays
    Samsung c27f390 (curved) 27 inch
    Screen Resolution
    1920x1080
    Hard Drives
    931GB Western Digital WDC WDBNCE0010PNC (SATA (SSD))
    465GB SHGS31-500GS-2 (SATA (SSD))
    multiple usb drives
    PSU
    unknown
    Case
    tower
    Keyboard
    logitech k400r
    Mouse
    logitech m570
    Internet Speed
    113 mbps
    Browser
    firefox
    Antivirus
    malwarebytes
  • Operating System
    Windows 11 Pro 21H2 22000.493
    Computer type
    PC/Desktop
    Manufacturer/Model
    hp Pavillion 590-p0053w
    CPU
    2.80 gigahertz Intel core i5-8400
    Motherboard
    hp 843B 00
    Memory
    16 gigs
    Graphics card(s)
    Intel(R) UDH Graphics 630
    Sound Card
    Intel(R) Display Audio onboard
    Monitor(s) Displays
    Samsung c27f390 (curved) 27 inch
    Screen Resolution
    1920x1080
    Hard Drives
    Ct500mx500ssd1 (500 gig)
    M2 pcie nvme 500 gig
    Case
    box
    Mouse
    logitech k270
    Keyboard
    logitech m185
    Browser
    firefox
    Antivirus
    malwarebytes

TheMystic

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8:07 PM
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696
OS
Windows 11
restart around 0500 t0 0600 local, and it is during that time span that the lockup appear.
Your computer probably doesn't like waking up that early in the morning. :D
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy dv7
    CPU
    Intel Core i7 3630QM
    Motherboard
    HP
    Memory
    16 GB
    Graphics Card(s)
    Intel HD Graphics 4000 & Nvidia GeForce GT 635M
    Sound Card
    IDT High Definition
    Screen Resolution
    1080p
    Hard Drives
    1 TB Crucial MX500 on bay 1.
    1 TB Seagate HDD on bay 2.
    Antivirus
    Windows Defender

glasskuter

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@Not Myself I just looked at Dells site on XPS 8930. A new bios was release on 1/12/22. It could possibly address your issue (and hopefully mine)
EDIT: Well lo and behold my Optiplex also had a bios update issued 1/28 and it fixed my problems. No more Event 137 with hibernation disabled.
 
Last edited:

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.739
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

Not Myself

Member
Thread Starter
Local time
8:37 AM
Posts
50
OS
Windows 11 21H2
@Not Myself I just looked at Dells site on XPS 8930. A new bios was release on 1/12/22. It could possibly address your issue (and hopefully mine)
EDIT: Well lo and behold my Optiplex also had a bios update issued 1/28 and it fixed my problems. No more Event 137 with hibernation disabled.
I have had two bios updates over the past few weeks; why two, I don't know, of course.
 

My Computer

System One

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    4Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV

Not Myself

Member
Thread Starter
Local time
8:37 AM
Posts
50
OS
Windows 11 21H2
make sure it isn't the software before blaming the hardware.
1st. open task manager and shut down anything (non windows).
2nd. run checkdisk on at least you system drive.
3rd. defrag all disks.
4th. open an administrator command prompt and run
Dism.exe /Online /Cleanup-Image /RestoreHealth


see if that helps
I ran Dism while going out to get today's newspapers (for those who don't know what "newspapers" mean, please do an on-line search.) When I returned to the computer, Dism informed me that it had concluded the operation successfully. I'll get around to checkdisk later. C:\ is SDS, so I'll leave it alone, let its settings take care of it. D:\ is hard drive, I can defrag it.
 

My Computer

System One

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    4Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV

Not Myself

Member
Thread Starter
Local time
8:37 AM
Posts
50
OS
Windows 11 21H2
make sure it isn't the software before blaming the hardware.
1st. open task manager and shut down anything (non windows).
2nd. run checkdisk on at least you system drive.
3rd. defrag all disks.
4th. open an administrator command prompt and run
Dism.exe /Online /Cleanup-Image /RestoreHealth


see if that helps
I ran the error check from the Property sheet for C: and D:. which I had never done. I found it interesting that the check of C" was basically immediate, as no scan was run, and a report that here are no errors appeared nearly instantaneously. D: was scanned, which too little time, with no errors found.
 

My Computer

System One

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    4Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV

Not Myself

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Thread Starter
Local time
8:37 AM
Posts
50
OS
Windows 11 21H2
I was planning on running chkdsk on the SSD C: later today, but that was changed when the computer locked up while I was using it. I had to force a shutdown and restart, which I followed by running chkdsk C: /f. That was the first time I had ever run this on a SSD, and was rather concerning, given the amount of time it took for the scanning process to even begin.

Once it did start, it went through three stages, whatever they are, quite rapidly, followed by a very lengthy period of the rotating image that seems to be chasing its tail, but that finally changed to a screen about repairing the disc (or whatever it really said, I don't remember.) When that concluded, it stated that it had finished fixing the drive, so perhaps it actually found some errors. Again, as I know nothing about this, I don't actually know if problems were found and remedied, but it would be good if that is the case.

I also ran chkdsk D: /f, which to my surprise did not state that it would require a restart; this was my first time doing this on a data-only drive. No problems were found.
 

My Computer

System One

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    4Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV

thomaseg1

....................
Member
VIP
Local time
10:37 AM
Posts
225
Location
Augusta, Georgia
OS
windows 10, 11
Try sfc /scannow From the administrator command prompt
 

My Computers

System One System Two

  • OS
    windows 10, 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gateway DX4370G
    CPU
    2.20 gigahertz AMD A6-3620 APU
    Motherboard
    Gateway DX4370G
    Memory
    16 gigs
    Graphics Card(s)
    NVIDIA GeForce GT 710
    Sound Card
    AMD HDMI AUDIO
    Monitor(s) Displays
    Samsung c27f390 (curved) 27 inch
    Screen Resolution
    1920x1080
    Hard Drives
    931GB Western Digital WDC WDBNCE0010PNC (SATA (SSD))
    465GB SHGS31-500GS-2 (SATA (SSD))
    multiple usb drives
    PSU
    unknown
    Case
    tower
    Keyboard
    logitech k400r
    Mouse
    logitech m570
    Internet Speed
    113 mbps
    Browser
    firefox
    Antivirus
    malwarebytes
  • Operating System
    Windows 11 Pro 21H2 22000.493
    Computer type
    PC/Desktop
    Manufacturer/Model
    hp Pavillion 590-p0053w
    CPU
    2.80 gigahertz Intel core i5-8400
    Motherboard
    hp 843B 00
    Memory
    16 gigs
    Graphics card(s)
    Intel(R) UDH Graphics 630
    Sound Card
    Intel(R) Display Audio onboard
    Monitor(s) Displays
    Samsung c27f390 (curved) 27 inch
    Screen Resolution
    1920x1080
    Hard Drives
    Ct500mx500ssd1 (500 gig)
    M2 pcie nvme 500 gig
    Case
    box
    Mouse
    logitech k270
    Keyboard
    logitech m185
    Browser
    firefox
    Antivirus
    malwarebytes

The-Hive

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Windows 11 Pro
I would go with @glasskuter 's posts as she is having the same or similar problems
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Sound Card
    Nvidia HD
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Case
    Dark side of the moon
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    WD 2GB EXT
    Browser
    Chrome
    Antivirus
    Norton

Not Myself

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Thread Starter
Local time
8:37 AM
Posts
50
OS
Windows 11 21H2
Try sfc /scannow From the administrator command prompt
Nice catch, and I don't know why I had not done that, it being a rather standard place to start.

This is what it had to offer: "Windows Resource Protection found corrupt files and successfully repaired them." That log is extremely long, and not particularly interesting reading, compared to, for example. Arthurianism In Early Plantagenet England (my book), and The Emperor's Codes (My son's book, who likes modern history, this one about Allied code breakers in WW II.

What should I search for in the log file to see what was repaired?
 

My Computer

System One

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    4Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV

The-Hive

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3:37 PM
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6,707
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Windows 11 Pro
Just try it and see if the error is fixed :)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Sound Card
    Nvidia HD
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Case
    Dark side of the moon
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    WD 2GB EXT
    Browser
    Chrome
    Antivirus
    Norton

Not Myself

Member
Thread Starter
Local time
8:37 AM
Posts
50
OS
Windows 11 21H2

My Computer

System One

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    4Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV

The-Hive

Well-known member
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Local time
3:37 PM
Posts
6,707
Location
Wiltshire UK
OS
Windows 11 Pro
Wait and see if it locks up again if not then it's fixed
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Sound Card
    Nvidia HD
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Case
    Dark side of the moon
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    WD 2GB EXT
    Browser
    Chrome
    Antivirus
    Norton

glasskuter

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The Lone Star State of Texas
OS
Windows 11 Pro 21H2 22000.739
she is having the same or similar problems
Thanks Rod for the vote of confidence, but as much crazy stuff as I've had happen with that new computer, I wouldn't swear by anything anymore. I finally had it running great, everything working and error free. Today Dell Support Assist crashed it. Support Assist updated and started testing hardware and BOOM! I can't even boot from my Macrium recovery media anymore nor can I boot from Windows installation media either. All I can do is get into the bios and it looks like the boot m.2 drive is gone. The boot menu recognizes the UEFI flash drives as being a boot option, but won't use them. I reset the bios but it didn't help. So right now, I'm feeling completely inadequate. It's been one thing after another ever since I bought the damned thing.

I'm back to my old 8 yr. old 9020 Optiplex that I don't think will ever die. I just didn't have it in me to tackle the Dell support merry-go-around again today.

Sorry @Not Myself, I didn't mean to hijack your thread. Right now, I'd give anything if all I was battling was my sleep problem.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.739
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

Not Myself

Member
Thread Starter
Local time
8:37 AM
Posts
50
OS
Windows 11 21H2
Wait and see if it locks up again if not then it's fixed
That means that I might have to wait some undefined and indefinite time span to know if it is fixed. Of course, should there be no further lockups during that time span, I would be quite pleased.

This is reminiscent of a comment I received from a store owner not long after I had started the fire department and was beginning to do inspections and present a list of needed improvements and how long might be taken before carrying out my orders. When I gave my report to this owner, the first item, with the shortest time allowable, was to make repairs to an unsafe chimney. He said he saw no reason to do that as he had never had a fire. I did not change my order.
 

My Computer

System One

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    4Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV

The-Hive

Well-known member
VIP
Guru
Local time
3:37 PM
Posts
6,707
Location
Wiltshire UK
OS
Windows 11 Pro
Sorry to hear that, my test machine is a Dell Inspiron3501 and it works really well. My best Alienware had nothing but trouble from SupportAssist, after removing every trace of it the machine has worked fine ever since
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Sound Card
    Nvidia HD
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Case
    Dark side of the moon
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    WD 2GB EXT
    Browser
    Chrome
    Antivirus
    Norton

Not Myself

Member
Thread Starter
Local time
8:37 AM
Posts
50
OS
Windows 11 21H2
Sorry to hear that, my test machine is a Dell Inspiron3501 and it works really well. My best Alienware had nothing but trouble from SupportAssist, after removing every trace of it the machine has worked fine ever since
I've had a few problems with Support Assist:

1. I don't recall if this was with the XPS 8900, but have a feeling that it was more recent, which would have been the XPS 8930. I don't even recall what the problem was, but do know that it took some to find and fix it. There were, I believe two to SA updates that did not work, and after the second, another within a day or two, and all was finally ok. I think that was as Dell kept asking for me to submit something, or maybe it was from an on-line session in which they found and download information for them to work with.

2. One that I do remember quite well was a driver update that was for some Intel product. I tried twice to install it, both failed. I then found that this was an update for an Intel `whatever' that was not only not on my computer, but which was never used on an XPS 8900. Several on-line sessions with Dell, etc. , at both Level2 and Level 3 Support.

There was no way to remove the update from SA, and it was irritating to constantly get notifications to install it. One day I got another email about this, which looked different from all the previous ones; I figured out that it was not from home-user customers, but had been elevated to business-use support. Nearing the end of the computer warranty, the XPS 8930 arrived; I don't know if Delll was ever able to figure out why that Intel update was in SA on my machine.

3. The third one was not long ago, and it involved failed installs of SA. One woman tech support agent patiently handled the remote sessions, and she kept deleting files for testing. On at least one call, I am rather certain that she had the group that handled this on the phone, as she kept putting me on hold after deleting files and my trying to install SA. Whatever she deleted in our final on-line session was the culprit, as SA has been working well since then.

4. Well, sort of well: Sunday of last week, there were two updates to the Delll recovery module; the smaller one installed, but the rather large one would not, but suddenly neither SA nor Dell Update indicated that there were any updates for my machine. Why an update that failed to install apparently installed itself, well, that, or whatever happened, shall remain unknown.
 

My Computer

System One

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8930
    CPU
    Intel Core i7
    Motherboard
    Dell
    Memory
    32 GB
    Graphics Card(s)
    NVidi GetForce GTX 1650
    Sound Card
    Realtec
    Monitor(s) Displays
    Dell U2719D
    Screen Resolution
    2560 x 1440
    Hard Drives
    256GB SSD boot drive Internal 1TB mechanical data drive; WD My Passport (1Tb external; My Passport Ultra (2Tb) external
    Keyboard
    Dell
    Mouse
    MX Master 3
    Internet Speed
    4Mbps (Bonded DSL)
    Browser
    Firefox (default)
    Antivirus
    Malwarebytes, MS Defender AV

glasskuter

Well-known member
Power User
VIP
Local time
9:37 AM
Posts
1,823
Location
The Lone Star State of Texas
OS
Windows 11 Pro 21H2 22000.739
@Not Myself @The-Hive From everything I've read all, those tests that SA does stresses the hardware. After the SA update started I walked away for a couple of minutes. When I came back SA was running all those extreme test. Then the PC froze with SA about 70% complete. The only way I could get any control was hard shutdown. When it booted back up, I got a black screen and the m.2boot drive and the storage drive had disappeared in bios.
I reset the bios. Nothing. I was curious if it would boot from a Linux live usb. I tested using a Linux Live usb, a Windows install usb, and a Macrium recovery usb. It recognized that they were bootable but wouldn't boot from them. I disabled secure boot and it still wouldn't boot from usb. I finally pulled the cmos battery out for about 2 hours, reset bios again, and was able to boot to Linux but the boot drive was still missing in bios. I can only assume it is now defective.

I didn't have it in me to tackle dealing with Dell support today to get a replacement. Just as well since we're iced in and we've been without power for 24 hrs. I need a bigger M.2 anyway so may just up the bucks and buy my own. Man, what a lemon Dell I got.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.739
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium
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