Black screen in Windows Security Center

Hello all,

I want to preface this by saying that I have read the previous post about someone having a similar issue with Windows Security.
My particular situation started a couple of days ago after I reset my computer. I have a McAfee LiveSafe 30-day trial
pre-installed that I always uninstall after I reset my computer and I've never had any problems afterwards as it pertains to using
Windows Security Center. This time, I think removing McAfee somehow corrupted Security Center so although it does seems to work, I can't
interact with it and there's a notification that says it needs my attention on 2 things as well.

Your help will be much appreciated.

ric

Completely Uninstall McAfee software

Download the McAfee Consumer Product Removal Tool

https://download.mcafee.com/molbin/iss-loc/SupportTools/MCPR/MCPR.exe

Using McAfee Consumer Product Removal Tool
· Double click the MCPR.exe
· A Command Line window will be displayed, and then close automatically.
· Wait for a second Command Line window to be displayed. Note: Do not double-click MCPR.exe again, you may have to wait up to 1 minute for the next window to appear.
· After the second window appears, the program will begin the cleanup.
· Observe the installation, which could take several minutes. The following message will be displayed in the Command Line window: The machine must reboot to complete the un-installation. Reboot now? [y.n]
· Press Y on the keyboard.
· Wait for the computer to restart.
· All McAfee products are now removed from your computer.

Hi FreeBooter,

In my post, I mention that I always uninstall the McAfee software and that something went wrong when I tried to do so
this time. But, I didn't mention that after uninstalling, I also used the removal tool. By the way, I just went to your YouTube
channel, and I must say you did a good job just in picking out the problems to tackle. I've always wondered how to fix some
of them.

I had McAfee crapware pre-installed on my machine and I had to use its uninstaller after a couple of resets. McAfee is infamous for being problematic on uninstall so their tool is highly recommended.

I took care of problems like these by doing a clean install of Windows. No more crapware!

ric4003 said:

I can't
interact with it and there's a notification that says it needs my attention on 2 things as well.

Click to expand...

Could you please post a screenshot your Security Centre and this black screen? Additionally, please run FRST using the following instructions:

FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated. Please also attach that along with the FRST.txt in your reply.

ric4003 said:

Hi FreeBooter,

In my post, I mention that I always uninstall the McAfee software and that something went wrong when I tried to do so
this time. But, I didn't mention that after uninstalling, I also used the removal tool. By the way, I just went to your YouTube
channel, and I must say you did a good job just in picking out the problems to tackle. I've always wondered how to fix some
of them.

Click to expand...

I'm glad to hear you liked my YouTube channel.

As requested, here are the log files from FRST and the screenshot as well.

It seems like McAfee is still installed or at least still registered in your Security Centre:


Let's get some additional information using FRST again, but using a fix script instead:

FRST Fix
Note: You need to run the 64-bit Version so please ensure you download that one.
1. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

Please note that it doesn't actually fix anything; it simply runs the fix script to gather some additional information regarding the security centre app and your services.

Hi BlueRobot,

You didn't attach the fixlist file

Sorry, please find it attached.

Here you go, BlueRobot.

Thanks, I can't see the usual McAfee services running or listed anywhere so it should be uninstalled. Let's double check with a FRST registry search:

FRST Registry Search
1. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
2. Copy and paste McAfee into the Search box and click the Search Registry button.
3. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.

If nothing comes back, then we can look at deleting those McAfee provider keys.

I also get the Black screen in Windows Defender on Windows 11 23 H2 22635.3061 insider beta.
some friend gave me some commands to repair it,but it didn't work.

Next log file is up.

You might try downloading and installing Revo Uninstaller Free. Be sure to let it look for leftover junk after the uninstall.

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

FRST will create a system restore point for you but always best to have a backup available as well.

Yet another log file.........

Thanks, could you please try and open the Security Centre again? If it is still black, then do a reboot and try again.

Hey BR,

I rebooted twice and when I open Windows Security, I still get a black screen.

So, back to the old drawing board.

Could you please try the following?