Black screen in Windows Security Center


ric4003

Member
Local time
10:20 PM
Posts
11
OS
Windows 11
Hello all,

I want to preface this by saying that I have read the previous post about someone having a similar issue with Windows Security.
My particular situation started a couple of days ago after I reset my computer. I have a McAfee LiveSafe 30-day trial
pre-installed that I always uninstall after I reset my computer and I've never had any problems afterwards as it pertains to using
Windows Security Center. This time, I think removing McAfee somehow corrupted Security Center so although it does seems to work, I can't
interact with it and there's a notification that says it needs my attention on 2 things as well.

Your help will be much appreciated.

ric
 
Windows Build/Version
Windows 11 Pro 23H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ExpertCenter D7 SFF D700SA
    CPU
    Intel® Core™ i5-10400 Processor 2.9 GHz
    Motherboard
    ASUSTeK
    Memory
    4x DDR4 U-DIMM slot, 8GB DDR4 U-DIMM
    Graphics Card(s)
    Intel® UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Other Info
    Intel® B460 Chipset
Completely Uninstall McAfee software

Download the McAfee Consumer Product Removal Tool

Using McAfee Consumer Product Removal Tool
· Double click the MCPR.exe
· A Command Line window will be displayed, and then close automatically.
· Wait for a second Command Line window to be displayed. Note: Do not double-click MCPR.exe again, you may have to wait up to 1 minute for the next window to appear.
· After the second window appears, the program will begin the cleanup.
· Observe the installation, which could take several minutes. The following message will be displayed in the Command Line window: The machine must reboot to complete the un-installation. Reboot now? [y.n]
· Press Y on the keyboard.
· Wait for the computer to restart.
· All McAfee products are now removed from your computer.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Hi FreeBooter,

In my post, I mention that I always uninstall the McAfee software and that something went wrong when I tried to do so
this time. But, I didn't mention that after uninstalling, I also used the removal tool. By the way, I just went to your YouTube
channel, and I must say you did a good job just in picking out the problems to tackle. I've always wondered how to fix some
of them.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ExpertCenter D7 SFF D700SA
    CPU
    Intel® Core™ i5-10400 Processor 2.9 GHz
    Motherboard
    ASUSTeK
    Memory
    4x DDR4 U-DIMM slot, 8GB DDR4 U-DIMM
    Graphics Card(s)
    Intel® UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Other Info
    Intel® B460 Chipset
I had McAfee crapware pre-installed on my machine and I had to use its uninstaller after a couple of resets. McAfee is infamous for being problematic on uninstall so their tool is highly recommended.

I took care of problems like these by doing a clean install of Windows. No more crapware!
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad L340
    CPU
    Intel Core i3-8145U
    Memory
    8GB
    Internet Speed
    45MB
    Browser
    Firefox | Chrome
    Antivirus
    Microsoft Defender | Block unknown executables | Various ASR rules enabled
I can't
interact with it and there's a notification that says it needs my attention on 2 things as well.
Could you please post a screenshot your Security Centre and this black screen? Additionally, please run FRST using the following instructions:

FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated. Please also attach that along with the FRST.txt in your reply.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
Hi FreeBooter,

In my post, I mention that I always uninstall the McAfee software and that something went wrong when I tried to do so
this time. But, I didn't mention that after uninstalling, I also used the removal tool. By the way, I just went to your YouTube
channel, and I must say you did a good job just in picking out the problems to tackle. I've always wondered how to fix some
of them.
I'm glad to hear you liked my YouTube channel.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
As requested, here are the log files from FRST and the screenshot as well.
 

Attachments

  • Addition.txt
    18.4 KB · Views: 1
  • FRST.txt
    46 KB · Views: 1
  • SnapCrab_Windows Security_2024-1-17_15-37-6_No-00.png
    SnapCrab_Windows Security_2024-1-17_15-37-6_No-00.png
    5.7 KB · Views: 1
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ExpertCenter D7 SFF D700SA
    CPU
    Intel® Core™ i5-10400 Processor 2.9 GHz
    Motherboard
    ASUSTeK
    Memory
    4x DDR4 U-DIMM slot, 8GB DDR4 U-DIMM
    Graphics Card(s)
    Intel® UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Other Info
    Intel® B460 Chipset
It seems like McAfee is still installed or at least still registered in your Security Centre:

Rich (BB code):
==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Windows Defender (Enabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AV: McAfee VirusScan (Enabled - Up to date) {F682A51C-4EAD-6A3A-F460-B9C1D4A2DB09}
FW: McAfee Firewall (Enabled) {CEB92439-04C2-6B62-DF3F-10F42A719C72}

Let's get some additional information using FRST again, but using a fix script instead:

FRST Fix
Note: You need to run the 64-bit Version so please ensure you download that one.
1. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

Please note that it doesn't actually fix anything; it simply runs the fix script to gather some additional information regarding the security centre app and your services.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
Hi BlueRobot,

You didn't attach the fixlist file
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ExpertCenter D7 SFF D700SA
    CPU
    Intel® Core™ i5-10400 Processor 2.9 GHz
    Motherboard
    ASUSTeK
    Memory
    4x DDR4 U-DIMM slot, 8GB DDR4 U-DIMM
    Graphics Card(s)
    Intel® UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Other Info
    Intel® B460 Chipset
Sorry, please find it attached.
 

Attachments

  • fixlist.txt
    220 bytes · Views: 2

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
Here you go, BlueRobot.
 

Attachments

  • Fixlog.txt
    54.2 KB · Views: 2

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ExpertCenter D7 SFF D700SA
    CPU
    Intel® Core™ i5-10400 Processor 2.9 GHz
    Motherboard
    ASUSTeK
    Memory
    4x DDR4 U-DIMM slot, 8GB DDR4 U-DIMM
    Graphics Card(s)
    Intel® UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Other Info
    Intel® B460 Chipset
Thanks, I can't see the usual McAfee services running or listed anywhere so it should be uninstalled. Let's double check with a FRST registry search:

FRST Registry Search
1. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
2. Copy and paste McAfee into the Search box and click the Search Registry button.
3. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.

If nothing comes back, then we can look at deleting those McAfee provider keys.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon

My Computer

System One

  • OS
    window 11 23H2 buil 22635.3139
    Computer type
    Laptop
    Manufacturer/Model
    Dell/E6400
    CPU
    Intel Core i7 @2.80GHz 57 °C Sandy Bridge 32nm Tech
    Motherboard
    Dell Inc. 0K0DNP (CPU 1)
    Memory
    4.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
    Graphics Card(s)
    Intel HD Graphics 3000
    Sound Card
    High Definition Audio Device
    Monitor(s) Displays
    single
    Screen Resolution
    1366x768 pixels
    Hard Drives
    WDC WD2500BPVT-75JJ5T0
    Keyboard
    Device Name Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    10mb
    Browser
    ms edge
    Antivirus
    win defender
Next log file is up.
 

Attachments

  • SearchReg.txt
    166.7 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ExpertCenter D7 SFF D700SA
    CPU
    Intel® Core™ i5-10400 Processor 2.9 GHz
    Motherboard
    ASUSTeK
    Memory
    4x DDR4 U-DIMM slot, 8GB DDR4 U-DIMM
    Graphics Card(s)
    Intel® UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Other Info
    Intel® B460 Chipset
You might try downloading and installing Revo Uninstaller Free. Be sure to let it look for leftover junk after the uninstall.

 

My Computers

System One System Two

  • OS
    Windows 11 23H2 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Envy TE01-1xxx
    CPU
    Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
    Motherboard
    16.0GB Dual-Channel Unknown @ 1463MHz (21-21-21-47)
    Memory
    16384 MBytes
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Monitor 1 - Acer 27" Monitor 2 - Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC PC SN530 SDBPNPZ-512G-1006 (SSD)
    Seagate ST1000DM003-1SB102
    Seagate BUP Slim SCSI Disk Device (SSD)
    PSU
    HP
    Case
    HP
    Cooling
    Standard
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M705
    Internet Speed
    500 mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    That's all Folks!
  • Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Core i7 (10th gen) 10700
    Motherboard
    Intel
    Memory
    16 GB
    Graphics card(s)
    Intel UHD Graphics 630
    Sound Card
    Built-in
    Monitor(s) Displays
    Acer 27" & Samsung 24"
    Screen Resolution
    1920 x
    Hard Drives
    SSD (512 GB)
    HDD (1 TB)
    Seagate
    PSU
    Intel i7 10th Generation
    Case
    HP
    Cooling
    HP/Intel?
    Mouse
    Logitech M705
    Keyboard
    Logitech Wave K350
    Internet Speed
    50 mbps
    Browser
    Firefox 90.2
    Antivirus
    Windows Defender
    Other Info
    Headphone/Microphone Combo
    SuperSpeed USB Type-A (4 on front)
    HP 3-in-One Card Readr
    SuperSpeed USB Type-C
    DVD Writer
FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

FRST will create a system restore point for you but always best to have a backup available as well.
 

Attachments

  • fixlist.txt
    272 bytes · Views: 2

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
Yet another log file.........
 

Attachments

  • Fixlog.txt
    946 bytes · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ExpertCenter D7 SFF D700SA
    CPU
    Intel® Core™ i5-10400 Processor 2.9 GHz
    Motherboard
    ASUSTeK
    Memory
    4x DDR4 U-DIMM slot, 8GB DDR4 U-DIMM
    Graphics Card(s)
    Intel® UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Other Info
    Intel® B460 Chipset
Thanks, could you please try and open the Security Centre again? If it is still black, then do a reboot and try again.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
Hey BR,

I rebooted twice and when I open Windows Security, I still get a black screen.

So, back to the old drawing board.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ExpertCenter D7 SFF D700SA
    CPU
    Intel® Core™ i5-10400 Processor 2.9 GHz
    Motherboard
    ASUSTeK
    Memory
    4x DDR4 U-DIMM slot, 8GB DDR4 U-DIMM
    Graphics Card(s)
    Intel® UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Other Info
    Intel® B460 Chipset
Could you please try the following?
 

Attachments

  • fixlist.txt
    281 bytes · Views: 2

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
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