bsod errors


Dagim

Dagim

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1:29 PM
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OS
11
Hey guys, lately I have had an issue on my pc. It crashes and nvidia gpu drivers are will be hidden in the device manager. Please what could be the solution for that.
 
Windows Build/Version
22621.1702

Attachments

  • DESKTOP-96KFIRB-(2023-05-24_09-17-35).zip
    1.7 MB · Views: 1

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    OMEN by HP Laptop 15-dc0xx
    CPU
    Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
    Motherboard
    HP product: 84DA version: 93.24
    Memory
    16.0 GB RAM
    Graphics Card(s)
    Intel(R) UHD Graphics 630 and NVIDIA Geforce GTX 1050 Ti
    Sound Card
    Intel(R) Display Audio and Realtek High Definition Audio
    Monitor(s) Displays
    Intel(R) UHD Graphics 630 and NVIDIA Geforce GTX 1050 Ti
    Screen Resolution
    1920 x 1080 144Hz
    Hard Drives
    Samsung SSD 870 EVO 1TB
    SAMSUNG MZVLW128HEGR-000H1
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    HID-complaint mouse and Synaptics SMBus TouchPad
    Internet Speed
    10 to 50 Mbps
    Browser
    Microsoft Edge
    Antivirus
    Windows Security
The logs displayed a new Windows 11 installation with BSOD.

The reports displayed misbehaving Nvidia GPU drivers.

However at the time the V2 log collector ran there was no installed Nvidia GPU driver.

Only the Intel GPU driver was installed.

The debugging displayed both misbehaving Nvidia and Intel GPU drivers.






For this laptop, the HP website displayed only tested drivers for Windows 10 versions 1709, 1809, and 1903.

OMEN by HP 15-dc0003na Software and Driver Downloads | HP® Customer Support

Download the latest drivers, firmware, and software for your OMEN by HP 15-dc0003na.This is HP’s official website that will help automatically detect and download the correct drivers free of cost for your HP Computing and Printing products for Windows and Mac operating system.
support.hp.com support.hp.com


Uninstall the GPU drivers using Display Driver Uninstaller:

www.sevenforums.com

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver
www.sevenforums.com

www.wagnardsoft.com

DDU Guide / Tutorial

Display Driver Uninstaller (DDU) Tutorial/Guide By - /u/GhostMotley This tutorial was written for version V17.0.8.2, future versions may differ slightly. Please feel free to contact me via PM on Reddit if you think I should update the guide. DISCLAIMER: I take no responsibility for any damages...
www.wagnardsoft.com www.wagnardsoft.com

www.wagnardsoft.com

Display Driver Uninstaller (DDU)

Drivers removal utility and other tools.
www.wagnardsoft.com www.wagnardsoft.com


Try installing the older Windows 10 GPU drivers (Intel and Nvidia) displayed on the HP website.






Turn off Windows fast startup:
www.elevenforum.com

Turn On or Off Fast Startup in Windows 11 Tutorial

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...
www.elevenforum.com www.elevenforum.com


113
9F
133


Name Intel(R) UHD Graphics 630
PNP Device ID PCI\VEN_8086&DEV_3E9B&SUBSYS_84DA103C&REV_00\3&11583659&0&10
Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) UHD Graphics 630
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\Windows\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_34b321cc84ec642b\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_34b321cc84ec642b\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_34b321cc84ec642b\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_34b321cc84ec642b\igd12umd64.dll
Driver Version 24.20.100.6345
INF File oem61.inf (iCFL_w10_DS section)
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DC_BASE.INF_AMD64_34B321CC84EC642B\IGDKMD64.SYS (24.20.100.6345, 13.76 MB (14,433,528 bytes), 5/24/2023 9:08 AM)


igdkmd64.sys Fri Sep 14 02:53:52 2018 (5B9B6910)

nvlddmkm.sys Wed May 4 19:48:54 2022 (62731EF6)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you sir. I will definitely check the potential solutions and yes you were right by the time of the log my nvidia graphics card was hidden.
 

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    OMEN by HP Laptop 15-dc0xx
    CPU
    Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
    Motherboard
    HP product: 84DA version: 93.24
    Memory
    16.0 GB RAM
    Graphics Card(s)
    Intel(R) UHD Graphics 630 and NVIDIA Geforce GTX 1050 Ti
    Sound Card
    Intel(R) Display Audio and Realtek High Definition Audio
    Monitor(s) Displays
    Intel(R) UHD Graphics 630 and NVIDIA Geforce GTX 1050 Ti
    Screen Resolution
    1920 x 1080 144Hz
    Hard Drives
    Samsung SSD 870 EVO 1TB
    SAMSUNG MZVLW128HEGR-000H1
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    HID-complaint mouse and Synaptics SMBus TouchPad
    Internet Speed
    10 to 50 Mbps
    Browser
    Microsoft Edge
    Antivirus
    Windows Security
Hello guys, I am having errors on my Nvidia GPU. It is causing crashes and I asked for solutions on the error. They told me to use clean uninstall on the GPU and recommended me using DDU. So I uninstalled it using the instruction and re-installed it again. But its crashing again. I have uploaded the log files below. Please if there are other solutions help me.
 

Attachments

  • DESKTOP-96KFIRB-(2023-05-26_08-56-07).rar
    2 MB · Views: 2

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    OMEN by HP Laptop 15-dc0xx
    CPU
    Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
    Motherboard
    HP product: 84DA version: 93.24
    Memory
    16.0 GB RAM
    Graphics Card(s)
    Intel(R) UHD Graphics 630 and NVIDIA Geforce GTX 1050 Ti
    Sound Card
    Intel(R) Display Audio and Realtek High Definition Audio
    Monitor(s) Displays
    Intel(R) UHD Graphics 630 and NVIDIA Geforce GTX 1050 Ti
    Screen Resolution
    1920 x 1080 144Hz
    Hard Drives
    Samsung SSD 870 EVO 1TB
    SAMSUNG MZVLW128HEGR-000H1
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    HID-complaint mouse and Synaptics SMBus TouchPad
    Internet Speed
    10 to 50 Mbps
    Browser
    Microsoft Edge
    Antivirus
    Windows Security
It would help if you would fill out the system specs section of your forum profile.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.2283
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230+256ssd+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Without knowing where that GPU is located, it's pretty hard to formulate any kind of Fix.

Is it On-Board, or On-Card?

If it's On-Board, there is probably not a lot you can do with it,
however, if it's on a Plug-In Card, there are options, including replacing that card.

As Johnny Five once said, "more input!"
JohnnyFive.jpg
 

My Computer

System One

  • OS
    Win-11/Pro/64 22H2 22621.963
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made w/Gigabyte mobo/DX-10
    CPU
    AMD FX 6350 Six Core
    Motherboard
    Gigabyte, DX-10
    Memory
    Crucial, 16 GB
    Graphics Card(s)
    Onboard, ATI Radeon HD 3000
    Sound Card
    Onboard
    Monitor(s) Displays
    24" Acer
    Hard Drives
    Crucial SSD 500GB
    PSU
    Antec Earthwatts 650
    Case
    Pac Man, Mid Tower
    Cooling
    AMD/OEM
    Keyboard
    101 key, Backlit/ Mechanical Switches/
    Mouse
    Logitech USB Wireless M185
    Internet Speed
    Hughes Net speed varies with the weather
    Browser
    Firefox 64x
    Antivirus
    Windows Defender, Super Anti Spyware
    Other Info
    Given to me as DEAD, and irreparable.
    Rebuilt with Gigabyte mobo, AMD cpu, 16GB ram and 500GB Crucial SSD.
I have provided some info on the system specs
 

My Computer

System One

  • OS
    11
    Computer type
    Laptop
    Manufacturer/Model
    OMEN by HP Laptop 15-dc0xx
    CPU
    Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz
    Motherboard
    HP product: 84DA version: 93.24
    Memory
    16.0 GB RAM
    Graphics Card(s)
    Intel(R) UHD Graphics 630 and NVIDIA Geforce GTX 1050 Ti
    Sound Card
    Intel(R) Display Audio and Realtek High Definition Audio
    Monitor(s) Displays
    Intel(R) UHD Graphics 630 and NVIDIA Geforce GTX 1050 Ti
    Screen Resolution
    1920 x 1080 144Hz
    Hard Drives
    Samsung SSD 870 EVO 1TB
    SAMSUNG MZVLW128HEGR-000H1
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    HID-complaint mouse and Synaptics SMBus TouchPad
    Internet Speed
    10 to 50 Mbps
    Browser
    Microsoft Edge
    Antivirus
    Windows Security
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