Fixing a HP laptop - very very slow


netrate

Member
Local time
12:08 AM
Posts
20
OS
Win 11
HP laptop, Athlon, 4gig ram. Win 11 (in my spec profile)

  • I have run a virus check - nothing.
  • I have turned off background programs/services from running
  • Start up has minimal programs
This 4 gig ram laptop runs like it has 256MB of RAM. This laptop cannot be used because it is so noticeable slow. Even trying to get into the control panel takes at least 1 minute before it pops up.

I am presently trying to run an update, but this SEEMS hanging as well. I am not sure if it is progressing or not.

Apparently the laptop used to run fine, fast but it is not mine so I can't vouch for it.
any suggestions?
 
Windows Build/Version
Win 11 home 226213007

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Athlon
    Memory
    4 gig
    Graphics Card(s)
    Radeon graphics 2.30
    Other Info
    Win 11 home 226213007
Suspect thermal throttling, if CPU usage is at 100 percent or near there and the CPU frequency is so low, especially it resembling a 20-year old PC!
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5900X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS P3.40)
    Memory
    32 GB G.Skill F4-3200C16D-32GVR
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6750 XT
    Monitor(s) Displays
    Alienware AW3423DWF OLED ultrawide
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus ROG Strix B550-F Gaming (UEFI-BIOS version 3607)
    Memory
    16 GB
    Graphics card(s)
    Sparkle Titan Arc A770 16 GB
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G
I just checked the Device manager - CPU 21%, Memory 84% and disk 100% and right now all I am doing in the updates (if they are even updating). Nothing else is running.
 

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Athlon
    Memory
    4 gig
    Graphics Card(s)
    Radeon graphics 2.30
    Other Info
    Win 11 home 226213007
I suspect a faulty drive now. That can cause 20-year-old-PC-like slowness!
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5900X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS P3.40)
    Memory
    32 GB G.Skill F4-3200C16D-32GVR
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6750 XT
    Monitor(s) Displays
    Alienware AW3423DWF OLED ultrawide
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus ROG Strix B550-F Gaming (UEFI-BIOS version 3607)
    Memory
    16 GB
    Graphics card(s)
    Sparkle Titan Arc A770 16 GB
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G
Apparently the laptop used to run fine, fast
It might have run fast...10+ years ago.
IMO trying to run 11 with an Athlon cpu and 4 gb ram is like trying to drive up a steep hill on icy roads....you're spinning your wheels but you can't go anywhere.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I just rebuilt an HP Laptop, that had two battery failures, no Hd and 4GB of ram. A real Basket Case!
There was NO OS problem, because there was NO OS! :lmao:

But because the Lappy would not accept more than 4GB of ram, I decided to use a Micro-11 OS instead of a full blown version of Win-11/Pro/64.

With a new SSD installed, I then installed the Micro-11 OS, and with some fiddlin' and tweaking, I now have a nice running little HP Laptop. OH, and it's about 12 years old.

So, I'm pretty sure that if I had the HP Laptop in question here on my own Repair Bench, I could make a real computer out of it, even with just 4GB of ram. More would be nice, if the laptop will actually take it.

But, seriously, consider a new install of Windows.
 

My Computer

System One

  • OS
    Win-11/Pro/64, Optimum 11 V5, 23H2 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made w/Gigabyte mobo/DX-10
    CPU
    AMD FX 6350 Six Core
    Motherboard
    Gigabyte, DX-10, GA-78LMT-USB3
    Memory
    Crucial, 16 GB
    Graphics Card(s)
    NVIDEA GeForce 210, 1GB DDR3 Ram.
    Sound Card
    Onboard
    Monitor(s) Displays
    24" Acer
    Screen Resolution
    1280x800
    Hard Drives
    Crucial SSD 500GB, SanDisk 126GB SSD, Toshiba 1TB HD
    PSU
    EVGA 500 W.
    Case
    Pac Man, Mid Tower
    Cooling
    AMD/OEM
    Keyboard
    101 key, Backlit/ Mechanical Switches/
    Mouse
    Logitech USB Wireless M310
    Internet Speed
    Hughes Net speed varies with the weather
    Browser
    Firefox 64x
    Antivirus
    Windows Defender, Super Anti Spyware
    Other Info
    Given to me as DEAD, and irreparable.
    Rebuilt with Gigabyte mobo, AMD cpu, 16GB ram and 500GB Crucial SSD.
See if you can find:

a) a bootable flash drive with free space

b) a working Windows computer
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
If going to guess the the laptop has a HDD. If the laptop is cable of being upgraded from the HDD to a SSD you may see a speed increase. Even if it can be upgraded, it still may not be fast enough to be worth it.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Yes an SSD was my next thought, but is it better to down grade to win 10? I am assuming the person didn't upgrade on their own as they don't know much about computers. I am not sure if this was purchased with win 10 or with win 11.
Downloading the updates has been on 0 % for 30 minutes now
 

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Athlon
    Memory
    4 gig
    Graphics Card(s)
    Radeon graphics 2.30
    Other Info
    Win 11 home 226213007
An SSD can be Blazing Fast, compared to a mechanical HD, especially an OLD one.
With new SSD's available for $35, it's hardly worth the pain of trying to live with an old and slow spinner.

TM :cool:
 

My Computer

System One

  • OS
    Win-11/Pro/64, Optimum 11 V5, 23H2 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made w/Gigabyte mobo/DX-10
    CPU
    AMD FX 6350 Six Core
    Motherboard
    Gigabyte, DX-10, GA-78LMT-USB3
    Memory
    Crucial, 16 GB
    Graphics Card(s)
    NVIDEA GeForce 210, 1GB DDR3 Ram.
    Sound Card
    Onboard
    Monitor(s) Displays
    24" Acer
    Screen Resolution
    1280x800
    Hard Drives
    Crucial SSD 500GB, SanDisk 126GB SSD, Toshiba 1TB HD
    PSU
    EVGA 500 W.
    Case
    Pac Man, Mid Tower
    Cooling
    AMD/OEM
    Keyboard
    101 key, Backlit/ Mechanical Switches/
    Mouse
    Logitech USB Wireless M310
    Internet Speed
    Hughes Net speed varies with the weather
    Browser
    Firefox 64x
    Antivirus
    Windows Defender, Super Anti Spyware
    Other Info
    Given to me as DEAD, and irreparable.
    Rebuilt with Gigabyte mobo, AMD cpu, 16GB ram and 500GB Crucial SSD.

zbook :​

I have both, what are you thinking?
 

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Athlon
    Memory
    4 gig
    Graphics Card(s)
    Radeon graphics 2.30
    Other Info
    Win 11 home 226213007
Windows 10? Forgetaboutit! MS already has!
Win-11 is still the current OS as far as MS is concerned, and upgraded versions just get Betterer and Betterer. :LOL:
And, Win-11 is very easily customized to your liking. The Classic Shell can make that even easier. My own Win-11 looks just like Win-7, or maybe Win-8.1. And, lockups and BSOD's are a thing of the distant past.
Win-11 may very well be the most Stable OS I've ever run.

Cheers Mates!
TM :cool:
 

My Computer

System One

  • OS
    Win-11/Pro/64, Optimum 11 V5, 23H2 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made w/Gigabyte mobo/DX-10
    CPU
    AMD FX 6350 Six Core
    Motherboard
    Gigabyte, DX-10, GA-78LMT-USB3
    Memory
    Crucial, 16 GB
    Graphics Card(s)
    NVIDEA GeForce 210, 1GB DDR3 Ram.
    Sound Card
    Onboard
    Monitor(s) Displays
    24" Acer
    Screen Resolution
    1280x800
    Hard Drives
    Crucial SSD 500GB, SanDisk 126GB SSD, Toshiba 1TB HD
    PSU
    EVGA 500 W.
    Case
    Pac Man, Mid Tower
    Cooling
    AMD/OEM
    Keyboard
    101 key, Backlit/ Mechanical Switches/
    Mouse
    Logitech USB Wireless M310
    Internet Speed
    Hughes Net speed varies with the weather
    Browser
    Firefox 64x
    Antivirus
    Windows Defender, Super Anti Spyware
    Other Info
    Given to me as DEAD, and irreparable.
    Rebuilt with Gigabyte mobo, AMD cpu, 16GB ram and 500GB Crucial SSD.

TechnoMage2021

Yes but if this laptop cannot run win 11 properly, is downgrading an option?
 

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Athlon
    Memory
    4 gig
    Graphics Card(s)
    Radeon graphics 2.30
    Other Info
    Win 11 home 226213007
Download to the bootable flash drive: HP PC Hardware Diagnostics UEFI – v10.3.0.0



Move the flash drive to the problematic computer.

Plan to run the HP PC Hardware Diagnostics UEFI overnight while sleeping.

Power on the computer and repetitively click F9.

Boot to the flash drive > HP UEFI Hardware diagnostics > system > extensive > loop until error > the next day if it has made two or more loops click esc > take pictures > post images or share links displaying the tests performed with results
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

TechnoMage2021

Yes but if this laptop cannot run win 11 properly, is downgrading an option?
What do you mean, "cannot run win 11?" The only PC I've seen that could not run Win-11 was an old 32 bit machine. I have a couple of those!
A PC MUST be 64 bit capable, to run Win-11. Then you just need to use the right version of Win-11. Downgrading should not even be an option.
But, that can lead to a conversation that's forbidden on this forum.

TM :cool:
 

My Computer

System One

  • OS
    Win-11/Pro/64, Optimum 11 V5, 23H2 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made w/Gigabyte mobo/DX-10
    CPU
    AMD FX 6350 Six Core
    Motherboard
    Gigabyte, DX-10, GA-78LMT-USB3
    Memory
    Crucial, 16 GB
    Graphics Card(s)
    NVIDEA GeForce 210, 1GB DDR3 Ram.
    Sound Card
    Onboard
    Monitor(s) Displays
    24" Acer
    Screen Resolution
    1280x800
    Hard Drives
    Crucial SSD 500GB, SanDisk 126GB SSD, Toshiba 1TB HD
    PSU
    EVGA 500 W.
    Case
    Pac Man, Mid Tower
    Cooling
    AMD/OEM
    Keyboard
    101 key, Backlit/ Mechanical Switches/
    Mouse
    Logitech USB Wireless M310
    Internet Speed
    Hughes Net speed varies with the weather
    Browser
    Firefox 64x
    Antivirus
    Windows Defender, Super Anti Spyware
    Other Info
    Given to me as DEAD, and irreparable.
    Rebuilt with Gigabyte mobo, AMD cpu, 16GB ram and 500GB Crucial SSD.
I was just looking at the post in this thread (see above) post #5 :
"
glasskuter wrote : "It might have run fast...10+ years ago.
IMO trying to run 11 with an Athlon cpu and 4 gb ram is like trying to drive up a steep hill on icy roads....you're spinning your wheels but you can't go anywhere."
 

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Athlon
    Memory
    4 gig
    Graphics Card(s)
    Radeon graphics 2.30
    Other Info
    Win 11 home 226213007
Win11 is a pita on a mechanical disk and 4gb ram is a bit tight.
 

My Computers

System One System Two

  • OS
    Win7
    Computer type
    PC/Desktop
    CPU
    i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200mhz
    Monitor(s) Displays
    benq gw2480
    PSU
    bequiet pure power 11 400CM
    Cooling
    cryorig m9i
  • Operating System
    win7
    Computer type
    PC/Desktop
    CPU
    pentium g5400
    Motherboard
    gigabyte b365m ds3h
    Memory
    1x8gb 2400
    PSU
    xfx pro 450
If it's slow on 11, it'll probably be slow on 10.

But it seems slower than it should be.
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
Yes an SSD was my next thought, but is it better to down grade to win 10? I am assuming the person didn't upgrade on their own as they don't know much about computers. I am not sure if this was purchased with win 10 or with win 11.
Downloading the updates has been on 0 % for 30 minutes now
I don't think Windows 11 is the problem. Knowing next to nothing about the laptop my suggestion is to increase the memory if possible and replacing the HDD with a SSD as your best bet. If Windows 11 is part of the slowdown @TechnoMage2021 may be able to help guide you to installing a lite verson of Windows 11.
 

My Computers

System One System Two

  • OS
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-S
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Mouse
    Logitek M185
    Keyboard
    Logitek K270
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
I will install a new SSD and report back when it is done.
Also a Scan of the hard drive revealed no errors and a defrag was done.
 

My Computer

System One

  • OS
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Athlon
    Memory
    4 gig
    Graphics Card(s)
    Radeon graphics 2.30
    Other Info
    Win 11 home 226213007

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