Getting error 0x80070002 when installing 25967 update even after trying every major fix!


Sani

Member
Local time
12:50 AM
Posts
5
OS
Windows 11 Insider Preview Canary Channel
I am currently running the Insider Preview Canary 25951 Prerelease build on my Dell G15 5510, and have been trying and consistently failing to upgrade to the 25967 Canary release for the past 2 days through Windows Update. I can't install Canary 25967 build despite trying multiple fixes such as running Windows Update troubleshooter, system file checker and DISM commands, ensuring system date & time are correct, deleting SoftwareDistribution folder to redownload the update from scratch! I even ran CHKDSK and Windows Memory Diagnostic when all else failed, but to no avail! Could someone PLEASE help me? This laptop is the only computer I own, and I initially joined the Dev channel only to get Windows 11 as soon as it was released through the Insider Preview. Microsoft then forcibly converted the Dev channel to the Canary channel, and now I'm stuck with an update that refuses to install and keeps reverting mid-installation with the message "Undoing changes made to your computer", and then giving the 0x80070002 error code after reboot.
 
Windows Build/Version
Windows 11 Canary 25951

My Computer

System One

  • OS
    Windows 11 Insider Preview Canary Channel
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5510
    CPU
    i7-10870H
    Memory
    16GB
    Graphics Card(s)
    RTX 3060 Laptop
    Screen Resolution
    1080p
    Hard Drives
    512GB NVMe M.2 SSD

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Welcome to the forum. First let me say I'm not an insider any more so others can probably advise you better than I can. I decided right quick it was just too much trouble to be an insider on one's main machine.
I believe your issue has something to do with you using an expiring build. The Insiders here will correct me if I am incorrect.

On the Insider site MS states "To move off the Insider Preview build expiring on your device, you can either get preview builds in the Dev Channel, reinstall Windows using a Windows Insider ISO to move to the Beta channel, or start fresh with a clean installation of Windows
reference Using ISOs - Windows Insider Program


Here's a discussion on MS forum
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Hi and welcome to the forum.
Sorry you are having issues with the update to 25967.
I am not sure what you mean by 'major fix' but have you tried downloading the ISO?
It takes a bit longer but at least you have an image to work with.
Thank you SO much! I actually didn't know about this website! I only looked at Microsoft's own website, and the latest 25967 build wasn't available there! I will try installing the new build through this method! Thanks again!
 

My Computer

System One

  • OS
    Windows 11 Insider Preview Canary Channel
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5510
    CPU
    i7-10870H
    Memory
    16GB
    Graphics Card(s)
    RTX 3060 Laptop
    Screen Resolution
    1080p
    Hard Drives
    512GB NVMe M.2 SSD
  • Like
Reactions: OAT
Welcome to the forum. First let me say I'm not an insider any more so others can probably advise you better than I can. I decided right quick it was just too much trouble to be an insider on one's main machine.
I believe your issue has something to do with you using an expiring build. The Insiders here will correct me if I am incorrect.

On the Insider site MS states "To move off the Insider Preview build expiring on your device, you can either get preview builds in the Dev Channel, reinstall Windows using a Windows Insider ISO to move to the Beta channel, or start fresh with a clean installation of Windows
reference Using ISOs - Windows Insider Program


Here's a discussion on MS forum
Thank you so much for replying! You are absolutely correct that it is certainly unadvisable and quite a hassle to have an experimental build running on one's primary computer! But the fact is, I have pretty much come to terms with this situation, and more importantly, I just can't risk losing all my data reverting to a more stable build of Windows, at least not for now, as I'm still hopeful that Microsoft would eventually fix this issue, and more importantly, my current build is nowhere near its date of expiry. But still, thank you so much for showing me this route! I will probably have to revert to a stable release if Microsoft refuses to fix this issue, which I certainly hope won't be the case! 🤞
 

My Computer

System One

  • OS
    Windows 11 Insider Preview Canary Channel
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5510
    CPU
    i7-10870H
    Memory
    16GB
    Graphics Card(s)
    RTX 3060 Laptop
    Screen Resolution
    1080p
    Hard Drives
    512GB NVMe M.2 SSD
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