Cumulative Update for Windows 11 (KB5033375) repeatedly fails to install (0x80070002)


sagramore

New member
Local time
11:23 PM
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1
OS
Windows 11
Hi everyone. First time poster here and hoping someone more knowledgeable can help.
I recently built a new PC and installed a fresh Windows 11 pro. Everything's been fine and it runs really nicely but ever since first build over a month ago I have had it abjectly refuse to install KB5033375 with the Install error code 0x80070002.

I have tried all the steps I can find anywhere on the internet so far - resetting windows update, renaming various folders in the Windows directory, manually downloading from the catalogue to install, following all the (hundreds) of suggested commands on the official Microsoft Help page. Nothing is working. I've even tried manually installing 23H2 KB5027397, which seems to have worked and shows in my Update History but isn't showing in winver...

I go to install it. It says I need to restart. I hit restart. It gets to 2% on shutting down, restarts, gets back to 2% then says "oops, something went wrong" and I'm back where I started.

Does anyone have any suggestions at all that might help? It's really frustrating because even just trying to ignore it causes Windows update to decide that I have delayed it for long enough and just hard reset my PC even when it's in use to try again...

Getting desperate now. Any thoughts or ideas? Thanks a lot!
 
Windows Build/Version
Version 22H2 (22621.1702)

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
I would get an ISO from MS site, the current one contains the latest build 22631.2861.

Use this to perform a repair install
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 (RP channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte
    CPU
    AMD Ryzen 5900X 12-core
    Motherboard
    X570 Aorus Xtreme
    Memory
    64GB Corsair Platinum RGB 3600MHz CL16
    Graphics Card(s)
    MSI Suprim X 3080 Ti
    Sound Card
    Soundblaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming VG289Q
    Screen Resolution
    3840x2160
    Hard Drives
    Samsung 990 Pro 2TB
    Samsung 980 Pro 2TB
    Samsung 970 Evo Plus 1TB
    Samsung 870 Evo 4TB
    Samsung T7 Touch 1TB
    PSU
    Asus ROG Strix 1000W
    Case
    Corsair D750 Airflow
    Cooling
    Noctua NH-D15S
    Keyboard
    Asus ROG Flare
    Mouse
    Logitech G903 with PowerPlay charger
    Internet Speed
    500Mb/sec
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
Welcome to the forum.

Here's what I would try and the order I would try it before doing a repair install.

1. Make sure you have no corrupt system files. Open a command prompt as administrator and type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer
I would run troubleshooter-settings-system-troubleshoot-other troubleshooters-windows update-RUN.

2. Disable all third party AV apps, including Malwarebytes. Using task manager, make sure they are not not running in the background.

3. Reset Windows update using Brink's tutorial Reset Windows Update in Windows 11 Tutorial

4. CLEAN UP COMPONENT STORE - dism /online /cleanup-image /startcomponentcleanup
referenced here.
Analyze and Clean Up Component Store (WinSxS folder) in Windows 11 Tutorial
Restart.

Try windows update again. If it still fails then do a repair install. Repair Install Windows 11 with an In-place Upgrade Tutorial

Good luck.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
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