How to import .pst file into Outlook365 on W11?


wezken

New member
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Windows 11
My W10 pc is taking an age to boot up so I decided to invest in a new pc running W11.
I have a MS Office365 subscription and I need to install Outlook365 rather than use the built in Mail App.
My problem is that I cannot find out how to import my Outlook data from my old pc, (which I have exported into a .pst file from Outlook365), into Outlook365 on the new pc. There does not seem to be any File Import/Export feature in Outlook365 on the new pc, or at least if there is, I cant find it. I have researched this on the net and people say you click the 'file' button, which looks like a paper clip, but when I do this, I just get a blank page with a list of links on it, but when I click them the page stays blank and there is a message in the centre of the screen saying 'no attachments to show'.

I would really appreciate some help with this, I have been trying to sort it out all morning...
 

My Computer

System One

  • OS
    Windows 11
From Outlook:

Click file

1.jpg

Open & Export

2.jpg

Choose the .pst path.
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
Hello, thanks for your reply. For some reason which I don't understand, Outlook doesn't look like that on my pc. Here is a screenshot showing the Mail App on the Left and Outlook365 on the Right. Outlook opens in Edge for some reason, which is another thing I dont understand. As you can see, there is a 'Files' link, but if I click it nothing happens, the screen just stays the same. Thanks for any help you can give me with this. Something I have just noticed is that there is a web address in Edge, which is 'outlook.live.com/files/0/' preceded by https etc
Presumably that means that Edge is pulling in some version of Outlook from the net, instead of starting the Outlook I have installed?
Outlook.jpg
 

My Computer

System One

  • OS
    Windows 11
Hello, thanks for your reply. For some reason which I don't understand, Outlook doesn't look like that on my pc. Here is a screenshot showing the Mail App on the Left and Outlook365 on the Right. Outlook opens in Edge for some reason, which is another thing I dont understand. As you can see, there is a 'Files' link, but if I click it nothing happens, the screen just stays the same. Thanks for any help you can give me with this.View attachment 59444
You're using the browser version whereas @OAT is using the software version on their system.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro Beta
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570S Edge Max WiFi
    Memory
    Patriot Viper Gaming DDR4 Extreme Performance (2 x32MB)
    Graphics Card(s)
    ZOTAC RTX 3060 Twin Edge OC 12GB GDDR6/ ZOTAC Gaming GeForce GTX 1660 Super 6GB GDDR6 192-bit Gaming Graphics Card
    Sound Card
    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ ASUS VA24DQSB) 23.8"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Thermaltake Smart 700W 80+ White Certified PSU
    Case
    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    ~950Mb/s upload/ ~700Mb/s download
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Ryzen 7 3700X
    Motherboard
    MSI B550 Gaming GEN3 Gaming Motherboard
    Memory
    32MB DDR4
    Graphics card(s)
    I forget, but it's old. I can't see the need to upgrade it.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    ~750Mb/s download / ~750Mb/s upload
    Browser
    Edge
    Antivirus
    Defender and Malware Bytes
  • Like
Reactions: OAT
Hello, thanks for your reply. For some reason which I don't understand, Outlook doesn't look like that on my pc. Here is a screenshot showing the Mail App on the Left and Outlook365 on the Right. Outlook opens in Edge for some reason, which is another thing I dont understand. As you can see, there is a 'Files' link, but if I click it nothing happens, the screen just stays the same. Thanks for any help you can give me with this. Something I have just noticed is that there is a web address in Edge, which is 'outlook.live.com/files/0/' preceded by https etc
Presumably that means that Edge is pulling in some version of Outlook from the net, instead of starting the Outlook I have installed?
View attachment 59444
The link below will provide an explanation regarding Outlook opening in Edge. Jvickers has answered your other question.

 

My Computer

System One

  • OS
    Windows 11 Professional
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microcenter B677
    CPU
    Intel Core i5-9400
    Motherboard
    ASRock H310CM-HDV/M.2
    Memory
    32GB
    Graphics Card(s)
    Integrated Intel UHD Graphics 630
    Sound Card
    Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
    Monitor(s) Displays
    LG Model: GSM59F1
    Screen Resolution
    2560x1080
    Case
    Lian Li 205M
    Antivirus
    Kaspersky AV
OK, I'm starting to get a handle on this now, its just Microsoft up to their old tricks again, arrrrrggghhhh!
So, I fully understand what jvickers said, it all makes sense now. Could someone tell me how I can use the software version on my system?
 

My Computer

System One

  • OS
    Windows 11
OK, I'm starting to get a handle on this now, its just Microsoft up to their old tricks again, arrrrrggghhhh!
So, I fully understand what jvickers said, it all makes sense now. Could someone tell me how I can use the software version on my system?
Try the link below for some help.

 

My Computer

System One

  • OS
    Windows 11 Professional
    Computer type
    PC/Desktop
    Manufacturer/Model
    Microcenter B677
    CPU
    Intel Core i5-9400
    Motherboard
    ASRock H310CM-HDV/M.2
    Memory
    32GB
    Graphics Card(s)
    Integrated Intel UHD Graphics 630
    Sound Card
    Intel Kaby Lake - High Definition Audio / cAVS (Audio, Voice, Speech) [A0]
    Monitor(s) Displays
    LG Model: GSM59F1
    Screen Resolution
    2560x1080
    Case
    Lian Li 205M
    Antivirus
    Kaspersky AV
That outlook you are using is the updated windows mail app not the 365 office app. the icon for the windows mail app will have text of PRE on the bottom of the icon.

see the difference
outlook.JPG
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    MSI GV72 8RD
    CPU
    i7-8750H
    Motherboard
    MSI MS-179F
    Memory
    32GB Crucial Ballistix Sport LT (2x16GB)
    Graphics Card(s)
    nVidia GeForce GTX 1050 Ti
    Sound Card
    Onboard
    Hard Drives
    1GB WD Nand SSD
    1GB WD10SPZX-17Z10T0
Sorry Sir George I followed the instructions but Outlook just opened up in Edge again.

Also Sorry bjproc but this is what my start menu looks like, there's no PRE at the bottom of the Mail icon, and the Office 365 icon is what I'm assuming is my downloaded Office365 installation. If I click it, Outlook opens up in Edge.
 

Attachments

  • Start.jpg
    Start.jpg
    39.2 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
click on start, all apps then scroll down to O and see what you have installed
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    MSI GV72 8RD
    CPU
    i7-8750H
    Motherboard
    MSI MS-179F
    Memory
    32GB Crucial Ballistix Sport LT (2x16GB)
    Graphics Card(s)
    nVidia GeForce GTX 1050 Ti
    Sound Card
    Onboard
    Hard Drives
    1GB WD Nand SSD
    1GB WD10SPZX-17Z10T0
Hello, thanks for your reply. For some reason which I don't understand, Outlook doesn't look like that on my pc. Here is a screenshot showing the Mail App on the Left and Outlook365 on the Right. Outlook opens in Edge for some reason, which is another thing I dont understand. As you can see, there is a 'Files' link, but if I click it nothing happens, the screen just stays the same. Thanks for any help you can give me with this. Something I have just noticed is that there is a web address in Edge, which is 'outlook.live.com/files/0/' preceded by https etc
Presumably that means that Edge is pulling in some version of Outlook from the net, instead of starting the Outlook I have installed?
View attachment 59444
Are you using the included Mail app that comes with Windows 11?

Also, if Outlook is opening in a browser, that means you don't have Office locally installed. You're just using the online service.

I'm actually using Office 365 with the desktop apps installed on the PC. And you CAN import a .pst file into Outlook. I'm doing it now, and have been forever. I'm also running the latest version of Windows 11 as seen below my avatar.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
Sorry Sir George I followed the instructions but Outlook just opened up in Edge again.

Also Sorry bjproc but this is what my start menu looks like, there's no PRE at the bottom of the Mail icon, and the Office 365 icon is what I'm assuming is my downloaded Office365 installation. If I click it, Outlook opens up in Edge.
You have to buy (subscribe) Office 365 to install it locally. If you've paid for a subscription, you should have a download link. Or, if you've registered the suite by signing in, you can find a download link in your Microsoft account to download to your PC.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3296)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
Thank you everyone who replied. Using the info you have given me, I have been able to download an Office 365 setup file which was in the form of a DVD img. When I clicked it I was told that this kind of file could damage my computer and did I really want to continue, I said Yes as I didnt really feel I had a choice. Then what I guess was a virtual DVD drive appeared on the screen and Office365 installed itself on my pc, and when I clicked Outlook it opened as a stand alone program without involving the browser at all. I have now set up all my email addresses and its all working fine. Thanks again!
 

My Computer

System One

  • OS
    Windows 11
  • Like
Reactions: OAT

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