Solved Logitech MX 3 Mouse - not recognized on boot


Caledon Ken

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Location
Toronto, Canada
OS
Windows 11 Pro x64 Version V22H2
Windows 11 Pro, v22621.2428

I recently updated to Windows 11 from Windows 10.

Since then, occasionally, when I boot my Logitech Mx Master 3 mouse is not detected. It is connected wirelessly rather than Bluetooth. I can shut mouse off and on, I can removed USB Receiver, it will not detect the mouse. This device can connect to three computers but wirelessly it connects through position 1. Position 1 is flashing like it is looking for receiver. ( The USB receiver is plugged into my DAS keyboard so there is less than a foot between the two.)

To restore I have to reboot. So far on second boot it has worked.

This behaviour was not present in Windows 10, I've had the mouse for years. I checked the charge level on the battery. It shows more than half charged. I uninstalled the Logitech Option+ software, downloaded the most recent and re-installed. No change.

I uninstalled mouse from device manager, checked for hidden devices in the mouse category and then scanned for devices. Mouse found but still the issue persists.

Today I connected mouse through bluetooth but I'm not sure if mouse will be detected in UEFI panels.

Anyone seen something like this or has ideas for resolving.

Thanks
 

My Computer

System One

  • OS
    Windows 11 Pro x64 Version V22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-8700K
    Motherboard
    Asus Maximus X Code - Z370
    Memory
    G.Skill Trident Z 3200MHz F4-3200C16D-16GTZ (2) 32GB
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Integrated ROG SupremeFX
    Monitor(s) Displays
    Asus VP279 27", Samsung BX2431 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung M.2 NVMe 960 EVO 500GB Boot,
    Samsung 840 EVO 250GB (System Copy Drive),
    Samsung 860 EVO 1TB (Primary Data Drive),
    WD Black 500GB (Data Copy Drive)
    ICY Dock 5.25 2.5/3.5 Bays MB971SP-B
    PSU
    Corsair RM 650i +Gold
    Case
    Phanteks Enthroo Primo
    Cooling
    Corsair Hydro H150i, 360mm Rad & Five Corsair 140mm Pro ML Case Fans
    Keyboard
    das Keyboard MX Brown Mechanical Switches Model DASKMKPROSIL-3G7-r1.0
    Mouse
    Logitech MX Master 3 Wireless & Bluetooth
    Internet Speed
    %00Mb +
    Browser
    Chrome (Pri), Firefox (Sec)
    Antivirus
    Malwarebytes Premium, SuperAntiSpyware Pro (Licensed)
    Other Info
    Microsoft LifeCam HD,
    APC Back-UPS Pro 1500,
    Macrium (Licensed),
    Office 365,
    Wise Disk Cleaner,
    Crystal Disk Info,
    Screenpresso (Licensed),
    AnyDesk (Licensed),
If you want to mouse to show in UEFI, connect via dongle.

I have the MX Master 3 that's how I did it. I never use Bluetooth, even though the mouse is capable. Also make sure you're using the Options software. To be claer you can either connect Bluetooth or Unifying via dongle under Options...

2023-10-19_10-24-50.png
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3007)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
Thanks. Yes I was connecting with dongle as I described. My problem is on some boots my mouse is NOT recognized with dongle and I have to reboot.

As I said I re - downloaded Options+ software.

Regular Options is not supported with this mouse according to their message. Copy attached.

1697836364024.png

Options+ does not have a screen to select connection type. I assume if dongle in it uses, if not bluetooth neds pairing.

I wanted to keep the wireless dongle but I can't reliably boot and have mouse recognized so I went bluetooth and it is recognized every boot. I was looking for an answer to fix the fail to recognize the dongle. This is specific to 11 as this issue was not present in 10.

Thanks
 

My Computer

System One

  • OS
    Windows 11 Pro x64 Version V22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-8700K
    Motherboard
    Asus Maximus X Code - Z370
    Memory
    G.Skill Trident Z 3200MHz F4-3200C16D-16GTZ (2) 32GB
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Integrated ROG SupremeFX
    Monitor(s) Displays
    Asus VP279 27", Samsung BX2431 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung M.2 NVMe 960 EVO 500GB Boot,
    Samsung 840 EVO 250GB (System Copy Drive),
    Samsung 860 EVO 1TB (Primary Data Drive),
    WD Black 500GB (Data Copy Drive)
    ICY Dock 5.25 2.5/3.5 Bays MB971SP-B
    PSU
    Corsair RM 650i +Gold
    Case
    Phanteks Enthroo Primo
    Cooling
    Corsair Hydro H150i, 360mm Rad & Five Corsair 140mm Pro ML Case Fans
    Keyboard
    das Keyboard MX Brown Mechanical Switches Model DASKMKPROSIL-3G7-r1.0
    Mouse
    Logitech MX Master 3 Wireless & Bluetooth
    Internet Speed
    %00Mb +
    Browser
    Chrome (Pri), Firefox (Sec)
    Antivirus
    Malwarebytes Premium, SuperAntiSpyware Pro (Licensed)
    Other Info
    Microsoft LifeCam HD,
    APC Back-UPS Pro 1500,
    Macrium (Licensed),
    Office 365,
    Wise Disk Cleaner,
    Crystal Disk Info,
    Screenpresso (Licensed),
    AnyDesk (Licensed),
Thanks. Yes I was connecting with dongle as I described. My problem is on some boots my mouse is NOT recognized with dongle and I have to reboot.
That's odd. Zero issues here. Have you tried switching the dongle to another port?

As I said I re - downloaded Options+ software.

Regular Options is not supported with this mouse according to their message. Copy attached.

View attachment 74902

Options+ does not have a screen to select connection type. I assume if dongle in it uses, if not bluetooth neds pairing.
If you have this is the mouse "MX Master 3" (as I do) it is most definitely compatible with "Options". And I know this because I'm running "Options" as "Options+" does not support my Logitech Craft KB.

Anyway, I downloaded Options+ to see what you're seeing and mine works and is connected to as I suggested without issue.

Under Options+, when you click "Add device" you should get this screen...

2023-10-20_18-17-31.jpg
If you have the "Unifying receiver" (USB dingle) installed on the PC, it'll show in the listing... "Logi Unifying receiver". Click that and the mouse will be connected via the USB dongle, and not "Bluetooth". If you DON'T have the receiver installed, you can't connect via USB.

When using the dongle, you will see this (star symbol in a green box) on the home page...

2023-10-20_18-16-01.jpg
Note is says "Connected via "Unifying receiver". In this configuration, there are no issues in the BIOS with either mouse or keyboard.

I wanted to keep the wireless dongle but I can't reliably boot and have mouse recognized so I went bluetooth and it is recognized every boot. I was looking for an answer to fix the fail to recognize the dongle. This is specific to 11 as this issue was not present in 10.

Thanks
I'm 99.9 sure BT transmissions are supported in the BIOS - i.e., if you have a device connted BT, it won't work until the system boots into the OS (Windows). I know mine won't work like that, and also why I use the USB dongle.

Sorry about the edits, I want to make sure I address the issue as posted.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3007)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
Thanks. I likely did not describe my problem well enough.

1) the USB Dongle works

2) Occasionally on some boots the mouse is not recognized

3) a reboot fixes.

As the mouse works, in Options+ it is present, the battery level shows, everything is fine. Of course when I'm in Options+ I'm in Windows, I'm not booting. The only time it doesn't work is occasionally on boot.

Yes I've tried different USB ports which is a good idea, thank you. I guess Logitech wants us to use Options+ as they posted the message I inserted in my previous post.

So I went into the unifying receiver software and I unpaired the device. The device shows up but states it is inactive even as I move mouse. Once I unpaired, and this is NOT blue tooth unpairing, I re-paired. All part of the Unifying software. So now I have to try lots of boots.
 

My Computer

System One

  • OS
    Windows 11 Pro x64 Version V22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-8700K
    Motherboard
    Asus Maximus X Code - Z370
    Memory
    G.Skill Trident Z 3200MHz F4-3200C16D-16GTZ (2) 32GB
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Integrated ROG SupremeFX
    Monitor(s) Displays
    Asus VP279 27", Samsung BX2431 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung M.2 NVMe 960 EVO 500GB Boot,
    Samsung 840 EVO 250GB (System Copy Drive),
    Samsung 860 EVO 1TB (Primary Data Drive),
    WD Black 500GB (Data Copy Drive)
    ICY Dock 5.25 2.5/3.5 Bays MB971SP-B
    PSU
    Corsair RM 650i +Gold
    Case
    Phanteks Enthroo Primo
    Cooling
    Corsair Hydro H150i, 360mm Rad & Five Corsair 140mm Pro ML Case Fans
    Keyboard
    das Keyboard MX Brown Mechanical Switches Model DASKMKPROSIL-3G7-r1.0
    Mouse
    Logitech MX Master 3 Wireless & Bluetooth
    Internet Speed
    %00Mb +
    Browser
    Chrome (Pri), Firefox (Sec)
    Antivirus
    Malwarebytes Premium, SuperAntiSpyware Pro (Licensed)
    Other Info
    Microsoft LifeCam HD,
    APC Back-UPS Pro 1500,
    Macrium (Licensed),
    Office 365,
    Wise Disk Cleaner,
    Crystal Disk Info,
    Screenpresso (Licensed),
    AnyDesk (Licensed),
I've actually had the intermittent mouse in BIOS issue, but it's been years since. What I can suggest is if the BIOS has a Legacy USB setting, enable that and see how things go. That actually fixed my issue when I had it.

Today I don't have Legacy USB enabled as I have nothing "legacy", but if I had your issue, that would be the first place I'd start.

Also, make sure you have the (latest) chipset (motherboard) drivers installed. Also asked if you tried swapping USB ports?

Good luck.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3007)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
I have mouse detection problems with my Logitech G502 as well. I honestly think it is the Logitech software that is causing it. The last few updates have had trouble going in, and my keyboard and mouse lights are all over the place like the PC isn't loading the profiles sometimes. Very annoying. My next keyboard and mouse are not going to be Logitech if this keeps up.
 

My Computer

System One

  • OS
    Win 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Ryzen 5800X
    Motherboard
    Gigabyte x570 Aorus Elite Wifi
    Memory
    32 GB GSkill Trident Neo with pretty LED lights
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    2 x Samsung 32 inch curved - one 4K, one 1080p
    Screen Resolution
    4K, 1920 x 1080
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
Thanks. I likely did not describe my problem well enough.

1) the USB Dongle works

2) Occasionally on some boots the mouse is not recognized

3) a reboot fixes.

As the mouse works, in Options+ it is present, the battery level shows, everything is fine. Of course when I'm in Options+ I'm in Windows, I'm not booting. The only time it doesn't work is occasionally on boot.

Yes I've tried different USB ports which is a good idea, thank you. I guess Logitech wants us to use Options+ as they posted the message I inserted in my previous post.

So I went into the unifying receiver software and I unpaired the device. The device shows up but states it is inactive even as I move mouse. Once I unpaired, and this is NOT blue tooth unpairing, I re-paired. All part of the Unifying software. So now I have to try lots of boots.

Is what you are trying to say that the mouse is not working in the boot menu / BIOS / UEFI? But if you let it boot to Windows it works?

Because what you said sounds more like "Sometimes when I boot / reboot my computer, the mouse does not work", at all, meaning neither pre-Windows boot nor after Windows has booted.
 

My Computers

System One System Two

  • OS
    Windows 11 23H2 Current build
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * 32 GB - Corsair Vengeance 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2x Eve Spectrum ES07D03 4K Gaming Monitor (Matte) | Eve Spectrum ES07DC9 4K Gaming Monitor (Glossy)
    Screen Resolution
    3x 3840 x 2160
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM) } 3x Sabrent Rocket NVMe 4.0 1 TB SSD (USB)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    NZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3S | MX Master 3 for Business
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
    Browser
    Nightly (default) + Firefox (stable), Chrome, Edge
    Antivirus
    Defender + MB 5 Beta
  • Operating System
    ChromeOS Flex Dev Channel (current)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryville 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
I have mouse detection problems with my Logitech G502 as well. I honestly think it is the Logitech software that is causing it. The last few updates have had trouble going in, and my keyboard and mouse lights are all over the place like the PC isn't loading the profiles sometimes. Very annoying. My next keyboard and mouse are not going to be Logitech if this keeps up.

While I agree Logitech's software can be sketchy at times, we can also say that about any application (as well as Windows) ;-)

I've been using Logitech's keyboards and mice for at least 20 years, and while I've been frustrated with their software at times, I've never been frustrated with the actual hardware.... and why I continue to use them.

Also, that nothing is 100 percent perfect.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (Build 22631.3007)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 G2 (1000 watt)
    Case
    Cooler Master H500M
    Cooling
    Corsair H115i RGB Platinum
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 10 Pro 22H2 (build 19045.2130)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Built
    CPU
    Intel i7-7700K
    Motherboard
    Gigabyte GA-Z270X-GAMING 8
    Memory
    32G (4x8) DDR4 Corsair Dominator Platinum (3333Mhz)
    Graphics card(s)
    AMD Radeon R9 Fury
    Sound Card
    Onboard (Creative Sound Blaster certified ZxRi)
    Monitor(s) Displays
    Dell U2415 (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    3 Samsung SSD drives: 1x 512gig 950 NVMe drive (OS drive), 1 x 512gig 850 Pro, 1x 256gig 840 Pro.
    PSU
    EVGA Super Nova 1000 P2 (1000 watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H100i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech MK 710
    Internet Speed
    100MB
    Browser
    Edge Chromium
    Antivirus
    Windows Security
    Other Info
    This is my backup system.
Correct John.

My problem is only when I boot using wireless dongle. If the mouse is not detected, I can't select anything in boot menu, then when windows starts there is no mouse. At this point I cannot get the mouse back. Unplug dongle, plug it back in, try different USB port, turn mouse off and on, nothing will bring mouse back. So I restart and so far the mouse has then appeared and works.


I would suggest that anyone having an issue with Logitech wireless should start their Unifying Software and determine that your devices are recognized and showing as active.

Mine wasn't even though mouse worked in windows and you could set things with their Options programs.
 

My Computer

System One

  • OS
    Windows 11 Pro x64 Version V22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-8700K
    Motherboard
    Asus Maximus X Code - Z370
    Memory
    G.Skill Trident Z 3200MHz F4-3200C16D-16GTZ (2) 32GB
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Integrated ROG SupremeFX
    Monitor(s) Displays
    Asus VP279 27", Samsung BX2431 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung M.2 NVMe 960 EVO 500GB Boot,
    Samsung 840 EVO 250GB (System Copy Drive),
    Samsung 860 EVO 1TB (Primary Data Drive),
    WD Black 500GB (Data Copy Drive)
    ICY Dock 5.25 2.5/3.5 Bays MB971SP-B
    PSU
    Corsair RM 650i +Gold
    Case
    Phanteks Enthroo Primo
    Cooling
    Corsair Hydro H150i, 360mm Rad & Five Corsair 140mm Pro ML Case Fans
    Keyboard
    das Keyboard MX Brown Mechanical Switches Model DASKMKPROSIL-3G7-r1.0
    Mouse
    Logitech MX Master 3 Wireless & Bluetooth
    Internet Speed
    %00Mb +
    Browser
    Chrome (Pri), Firefox (Sec)
    Antivirus
    Malwarebytes Premium, SuperAntiSpyware Pro (Licensed)
    Other Info
    Microsoft LifeCam HD,
    APC Back-UPS Pro 1500,
    Macrium (Licensed),
    Office 365,
    Wise Disk Cleaner,
    Crystal Disk Info,
    Screenpresso (Licensed),
    AnyDesk (Licensed),
While I agree Logitech's software can be sketchy at times, we can also say that about any application (as well as Windows) ;-)

I've been using Logitech's keyboards and mice for at least 20 years, and while I've been frustrated with their software at times, I've never been frustrated with the actual hardware.... and why I continue to use them.

Also, that nothing is 100 percent perfect.
Oh I totally agree. The hardware has been excellent. I have been using Logitech for many years, and they have been my go to brand. I'm just getting really frustrated with the drivers and software. It seems the more features they add, the more they break basic functionality.

If they can get back to making solid software, I am going to stay a customer.
 

My Computer

System One

  • OS
    Win 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Ryzen 5800X
    Motherboard
    Gigabyte x570 Aorus Elite Wifi
    Memory
    32 GB GSkill Trident Neo with pretty LED lights
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    2 x Samsung 32 inch curved - one 4K, one 1080p
    Screen Resolution
    4K, 1920 x 1080
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
Yeah. One thing that was really, really cool, though, with their older software (SetPoint) was the ability to bring in your own profiles for customizing your devices. I miss that one aspect of SetPoint.

I, too, have used Logitech devices for a couple of decades (or close to it), and I'm usually happy with their hardware (with a few notable exceptions) and generally meh about their software.

That being said, though - I've had the fewest issues overall with Options+ versus any of their other iterations.
 

My Computers

System One System Two

  • OS
    Windows 11 23H2 Current build
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * 32 GB - Corsair Vengeance 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2x Eve Spectrum ES07D03 4K Gaming Monitor (Matte) | Eve Spectrum ES07DC9 4K Gaming Monitor (Glossy)
    Screen Resolution
    3x 3840 x 2160
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM) } 3x Sabrent Rocket NVMe 4.0 1 TB SSD (USB)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    NZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3S | MX Master 3 for Business
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
    Browser
    Nightly (default) + Firefox (stable), Chrome, Edge
    Antivirus
    Defender + MB 5 Beta
  • Operating System
    ChromeOS Flex Dev Channel (current)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryville 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
Haven't had any boot issues since I re-paired mouse with dongle using logitech Unifying software. On a side note my wife uses a logitech bluetooth mouse on a recently purchased Dell. When I was booting hers the other day I noticed the mouse is not present until windows starts. LOL
 

My Computer

System One

  • OS
    Windows 11 Pro x64 Version V22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-8700K
    Motherboard
    Asus Maximus X Code - Z370
    Memory
    G.Skill Trident Z 3200MHz F4-3200C16D-16GTZ (2) 32GB
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Integrated ROG SupremeFX
    Monitor(s) Displays
    Asus VP279 27", Samsung BX2431 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung M.2 NVMe 960 EVO 500GB Boot,
    Samsung 840 EVO 250GB (System Copy Drive),
    Samsung 860 EVO 1TB (Primary Data Drive),
    WD Black 500GB (Data Copy Drive)
    ICY Dock 5.25 2.5/3.5 Bays MB971SP-B
    PSU
    Corsair RM 650i +Gold
    Case
    Phanteks Enthroo Primo
    Cooling
    Corsair Hydro H150i, 360mm Rad & Five Corsair 140mm Pro ML Case Fans
    Keyboard
    das Keyboard MX Brown Mechanical Switches Model DASKMKPROSIL-3G7-r1.0
    Mouse
    Logitech MX Master 3 Wireless & Bluetooth
    Internet Speed
    %00Mb +
    Browser
    Chrome (Pri), Firefox (Sec)
    Antivirus
    Malwarebytes Premium, SuperAntiSpyware Pro (Licensed)
    Other Info
    Microsoft LifeCam HD,
    APC Back-UPS Pro 1500,
    Macrium (Licensed),
    Office 365,
    Wise Disk Cleaner,
    Crystal Disk Info,
    Screenpresso (Licensed),
    AnyDesk (Licensed),

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