Solved WiFi Crashes Randomly

My brand new Win11 machine is randomly dropping its WiFi connection. If I run the network troubleshooter, it resets the adapter and all is well—until it crashes again. I’m pretty sure the issue isn’t with the WiFi—it’s a strong connection (with Deco mesh WiFi), and fast (70Mbps down) when it’s up. The 15-year old PC running Win10 that was in the same location never dropped the connection.

The troubleshooter’s diagnostic information says that the WiFi Connection failed for an unknown reason. More detail is below, but I don’t see anything I know how to use.

I tried downloading a driver, but I’m not sure I found the latest wireless driver. For now, I’ve got a Realtek Gaming Family Controller driver with a date of 4/2023, and a Realtek Wireless Lan driver dated 7/2019.

Is there any known issue with Win11 (22H2) that might cause this?



Diagnostics Information (Wireless Network Adapter)

Details about wireless network adapter diagnosis:



For complete information about this session see the wireless connectivity information event.


Helper Class: Native Wi-Fi MSM

Initialize status: Success



Information for connection being diagnosed

Interface GUID: 8fc8e003-5f13-4618-b3c8-8f4a25126daa

Interface name: Realtek 8822CE Wireless LAN 802.11ac PCI-E NIC

Interface type: Native Wi-Fi

Profile: Our network

SSID: Our network

SSID length: 11

Connection mode: Infra

Security: Yes

Connect even if network is not broadcasting: No



Result of diagnosis: Problem found


Root cause:

Wireless association to "Our network" failed for an unknown reason



Detailed root cause:

802.11 connection failed due to status code 1: unspecified failure



Repair option:

Try connecting to "Our network" again

If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.

Resetting the network in Windows 11

1. Press Win + I to open the Settings screen and go to Network & internet > Advanced network settings.
2. Click Network reset.
3. Click Reset now and then Yes. Then restart the computer for the network settings to take effect.

LeeB said:

The 15-year old PC running Win10

Click to expand...

Hello, please fill in your "My Computer" in full so that appropriate driver can be found for your computer,
You can fill it here:

Alternatively to provide information about your laptop please follow steps below to share system information file:

1. On troubling laptop click on Windows button
2. Type msinfo32 on your keyboard
3. Right click on "System Information" and Run as Administrator
4. If asked for password enter your password and click OK
5. Click on: File -> Save...
6. Save the file to C:\ root drive
8. Zip up this file and attach to your reply

For more information about msinfo32 tool see link below:

I've followed FreeBooter's advice to reset the network. I'll see if crashes continue.

I've also filled in "My Computer".

Let us know how it goes.

In case if you still experience issues, download and install chipset related drivers (there are multiple installers) from the link below (select win11):

After that reboot system and install driver for your WLAN NIC from link below (choose first one in the list):

@zebal—Thanks for your suggestions. I downloaded and installed the many drivers at the Gigabyte link, rebooted, and downloaded the Realtek driver. I managed to get it installed after puzzling a bit about how to use the cab file it came in. Then rebooted again.

And I still have a problem. It has to be the PC, because my laptop in the same location works fine. Running Star Trinity continuous speed test on both machines, the laptop connection is solid, but the desktop bounces all over the place, with highly variable speeds and continual brief crashes (see image below)

There seems to be other users with same WIFI card as yours reporting issues with the NIC,
but before we conclude that the card is faulty here what you can try:

On your PC having this card run CMD (Command Prompt) as Administrator and run this command:

Do not include results or screenshot here into forums (for privacy reasons)
Take a look at the output, scroll it, and identify your wireless network.

Each entry there is a wireless network available in your area, from the output you're interested only in the "channel" values.
What you need to make sure is that channel for your network is as far away from other network channels as possible.

For instance if channel of your network is 4 and there are other networks running on channel 4 or close channel 4 then you need to change
the channel to some other value away from 4 so that there is as few channel interference as possible.

To change channel of your network you'll need to visit your router web page and modify setting to change channel.
In CMD run:

In the output look at "Default Gateway" ip address and enter it into we browser address bar (not search bar) to visit your router page.
You'll need to log-in to router.

It turned out in the end that the problem was simple: the new PC came with a defective WiFi card. It took a week to get a new card, and WiFi has been solid since I installed it.

LeeB said:

It turned out in the end that the problem was simple: the new PC came with a defective WiFi card. It took a week to get a new card, and WiFi has been solid since I installed it.

Click to expand...

Glad to hear that you found the problem and was able to fix it.