Solved Windows Update--Mediatek, Inc - Net-3.0.1.1284

DeonK · Nov 30, 2023

Guys I hope I am at the right place here. I bought a new Asus Vivobook laptop with Windows 11, build 22631.2715 a week ago. I am a newbie with W11 as I was working on my old laptop on W7 for maybe 12 years. So all was working well untill I saw today that Outlook was not send and receiving files. I closed Outlook, and after that I could not open it again...just nothing happened. I then saw on Windows Update that a restart is required to install MediaTek,Inc -Net-3.0.1.1284. I then tried to restart the laptop and it told me that : Closing 1 app and restarting: Microsoft Outlook is shutting down". After a while it closed down and afterwards when it restarted I still could not open Outlook and the message was still there that I had to restart . What to do please....It is no use taking it back to Makro where I bought it as they will just send it away...I have to find a solution please...Is there a way to perhaps delete the update? Thanx

Griff79 · Nov 30, 2023

DeonK said:
Guys I hope I am at the right place here. I bought a new Asus Vivobook laptop with Windows 11, build 22631.2715 a week ago. I am a newbie with W11 as I was working on my old laptop on W7 for maybe 12 years. So all was working well untill I saw today that Outlook was not send and receiving files. I closed Outlook, and after that I could not open it again...just nothing happened. I then saw on Windows Update that a restart is required to install MediaTek,Inc -Net-3.0.1.1284. I then tried to restart the laptop and it told me that : Closing 1 app and restarting: Microsoft Outlook is shutting down". After a while it closed down and afterwards when it restarted I still could not open Outlook and the message was still there that I had to restart . What to do please....It is no use taking it back to Makro where I bought it as they will just send it away...I have to find a solution please...Is there a way to perhaps delete the update? Thanx

Hi @DeonK and welcome to ElevenForum.

You are definitely in the right place as many experts here will be able to assist you I'm sure.

Did the Laptop come pre-installed with 22631.2715 or did you upgrade to it?

DeonK · Nov 30, 2023

Thanx . No it came with V23H 2 Build 22631.2715. And I am only 4 days on this laptop now. Outlook was working fine until now..

starchase · Nov 30, 2023

Maybe uninstall the Windows Update that may have contributed to the Outlook problem? Or have you tried that already.

DeonK · Nov 30, 2023

starchase said:
Maybe uninstall the Windows Update that may have contributed to the Outlook problem? Or have you tried that already.

Yes I thought of that....but I do not know how to uninstall...sorry..this is all I can see...

Griff79 · Nov 30, 2023

DeonK said:
Yes I thought of that....but I do not know how to uninstall...sorry..this is all I can see...View attachment 79530

First suggestion is to download and run the attached CleanUp script as admin and see if it finds any issues and repairs them.
This is a script created by one of our members here and works like a bomb:

DeonK · Nov 30, 2023

I tried to download it but I got a notice that it was blocked because it can harm my computer....damn....what next..:-(

Griff79 · Nov 30, 2023

DeonK said:
I tried to download it but I got a notice that it was blocked because it can harm my computer....damn....what next..:-(

You click to unblock it as it is a SAFE bat file created by one of the members. MS likes to block everything these days (seems it a default thing with them). Many of us use those clean-up commands

Griff79 · Nov 30, 2023

Or if you really unsure, then run the below commands one after the other.

Open CMD and run as admin:

sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
sfc /scannow

Dism.exe /Online /Cleanup-Image /AnalyzeComponentStore
Dism.exe /Online /Cleanup-Image /StartComponentCleanUp
sfc /scannow

DeonK · Nov 30, 2023

No I am not unsure at all, I was just repeating what the windows 11 said, but anyway seems like I got it to run....and this was the result.

Griff79 · Nov 30, 2023

DeonK said:
No I am not unsure at all, I was just repeating what the windows 11 said, but anyway seems like I got it to run....and this was the result. View attachment 79541

Alright so it did find some problems and did repair them successfully. Try to reboot and see if your problem still persists.

DeonK · Nov 30, 2023

Thank you very much guys....problem resolved and Outlook is up and running again! So grateful for your help! Have a nice evening! I think I will sleep well tonight. And thanx for that script I will save it now for future use.

Griff79 · Nov 30, 2023

DeonK said:
Thank you very much guys....problem resolved and Outlook is up and running again! So grateful for your help! Have a nice evening! I think I will sleep well tonight. And thanx for that script I will save it now for future use.

Glad to hear the issue is resolved @DeonK

most of us run the script or something similar generally after every Windows Update.

Kindly mark this thread as Resolved also