BSOD Event 7 and Event 24620

darren_leong · Dec 13, 2023

Windows 11 Home Version 22H2 Build 22621.2861.

Hi I am currently having issues where my laptop crashes every other day for the last 3 weeks or so. In Event Viewer, I see 2 errors:
1. Event 24620, Bitlocker-Driver. Encrypted volume check: Volume information on cannot be read.
2. Event 7, Disk. The device, \Device\Harddisk)\DR0, has a bad block.

Firstly I am using Windows 11 Home, which does not come with Bitlocker. Secondly, I used scandisk, check disk and DISM and there are no bad blocks on my drive. The notebook is only one year old, and I use it for work.

I could not find any solutions on Google. I really hate to reinstall Windows.

Please help, thanks!

Darren

glasskuter · Dec 14, 2023

darren_leong said:
which does not come with Bitlocker

No, but in Home version, by default modern standby devices do automatically enable a feature called device encryption. Unlike with standard bitlocker where the user can choose which drives to encrypt, device encryption encrypts all drives.

Event 7 indicates a failing drive. I suggest you back up your data immediately. If you have more than one drive installed the full error should indicate which disk it is.

Fix: Event 7 Disk has a bad block at \Device\Harddisk#\DR#

This tutorial contains detailed instructions to fix the "Event 7 Disk has a bad block" error, in Windows OS. (Identify & Diagnose HDD with Bad Block(s)).

www.wintips.org

trumpy81 · Dec 14, 2023

If your drive did have bad blocks, then those blocks have most likely been mapped as 'out of service' by the drives firmware.

So when you run chkdsk on the drive it will report as AOK.

Unfortunately, the bad blocks may have contained important data and with that data missing, it is now causing your issues.

I can only recommend that you reformat the drive and re-install Windows and hope it does not develop more bad blocks.

The only other option would be to replace the drive.

As recommended by glasskuter, you should backup any important data beforehand.

darren_leong · Dec 14, 2023

Thanks guys, The SSD NVME M.2 drive is barely 13 months old. Guess I will have to reinstall Windows, which is a bummer.

glasskuter · Dec 14, 2023

My opinion differs. You may well have to reinstall Windows on another drive, but doing so on this drive does not test the health of the drive or do anything to fix the root cause of the problem. Personally, I would never reinstall windows on a drive that had already caused me problems. I would never trust it. Your issue is not Windows, but the drive. Depending on the brand of your m.2 it's manufacturer may well have its own app to test it. You can also try Seatools. But if your data is important to you, I strongly suggest backing up your data should take priority before going further in testing the drive.

zbook · Dec 14, 2023

Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

darren_leong · Dec 14, 2023

Here is the V2 Log:

DKKLFORGE15X-(2023-12-14_15-53-01).zip

drive.google.com

Thanks for all the advice. The drive is a Samsung MZVL2512HCJQ- 00B00 Gen4 X4 NVME M.2 SSD (512GB) which is my C: and Windows 11 Home is installed on it. All my data, documents, and media are kept on my D: which is another M.2 NVME SSD Gen3 (1TB) from Kingston. So no danger of data loss. My laptop's data is also automatically backed up to my NAS daily.

The laptop is from a small boutique in Malaysia called Level51 which rebrands Clevo laptops. The model is based on Clevo's NP55PNP, with an Intel 12500H CPU, 32GB RAM, and RTX3060 GPU. The laptop is only 13 months old, and the C: is barely 50% full. The health indicator in Windows 11 says that the state of the C: SSD is Healthy with an estimated remaining life of 96%, available spare of 96%, and temperature of 47C after 6 hours of working on the laptop. I downloaded the Samsung Magician Software, a set of tools for Samsung SSDs, and ran the benchmark. results are Sequential read: 5319 MB/s, Sequential Write: 4177 MB/s.

I think it is not a bad sector but please have look. Thank you for all your help!

glasskuter · Dec 14, 2023

Be sure to verify in disk management which drive is drive 0. I was surprised in my case, my system assigned my storage drive as drive 0, my system drive as drive 1

darren_leong · Dec 14, 2023

Yes Glasskuter, my C: is Drive 0.

zbook · Dec 14, 2023

Please perform the following steps:

1) Run: Tuneup plus > post a share link into this thread using one drive, drop box, or google drive

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Uninstall and reinstall Nvidia GPU drivers nvlddmkm.sys using DDU

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

Display Driver Uninstaller (DDU) download latest version 18.0.7.6

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

Download the latest official NVIDIA drivers

www.nvidia.com

5) Run Sea Tools for Windows Long Generic test (all drives) > post images or share links

https://www.seagate.com/content/dam/...00869623_B.pdf

https://www.seagate.com/content/dam/...sInstaller.exe

6) Run HD Tune (free or trial version) (all drives) > post images or share links
HD Tune website
a) Health
b) Benchmark
c) Full error scan

7) Post a support link for this computer

8) Check for a BIOS upgrade > if available > upgrade to the most up to date non-beta BIOS

9) Make sure that Windows disk cleanup and third party cleaning software are not used during the troubleshooting

10) Run: Admin command prompt:

msdt.exe -id DeviceDiagnostic
msdt.exe -id BITSDiagnostic
msdt.exe -id WindowsUpdateDiagnostic
msdt.exe -id KeyboardDiagnostic

If avail click view detailed info > post share links into this thread using one drive, drop box, or google drive

Code:

Event[16923]
  Log Name: System
  Source: ACPI
  Date: 2023-12-04T09:12:14.0400000Z
  Event ID: 13
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DKKLForge15X
  Description:
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Code:

Event[35698]
  Log Name: System
  Source: disk
  Date: 2023-12-14T15:48:15.5880000Z
  Event ID: 7
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: DKKLForge15X
  Description:
The device, \Device\Harddisk0\DR0, has a bad block.

Code:

Name    NVIDIA GeForce RTX 3060 Laptop GPU
PNP Device ID    PCI\VEN_10DE&DEV_2520&SUBSYS_866C1558&REV_A1\4&2BFBF569&0&0008
Adapter Type    NVIDIA GeForce RTX 3060 Laptop GPU, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3060 Laptop GPU
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvcvig.inf_amd64_c1cc6ac92dd93618\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvig.inf_amd64_c1cc6ac92dd93618\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvig.inf_amd64_c1cc6ac92dd93618\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvig.inf_amd64_c1cc6ac92dd93618\nvldumdx.dll
Driver Version    31.0.15.3742
INF File    oem118.inf (Section218 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVCVIG.INF_AMD64_C1CC6AC92DD93618\NVLDDMKM.SYS (31.0.15.3742, 56.43 MB (59,171,448 bytes), 4/10/2023 8:10 PM)

Code:

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 309.6 GB
Total Space: 486.8 GB
File System: NTFS
      Model: SAMSUNG MZVL2512HCJQ-00B00

      Drive: D:
 Free Space: 228.7 GB
Total Space: 476.3 GB
File System: NTFS
      Model: KINGSTON SA2000M8500G

Code:

fvevol    BitLocker Drive Encryption Filter Driver    c:\windows\system32\drivers\fvevol.sys

Code:

BitLocker Drive Encryption Service    BDESVC    Stopped    Manual    Share Process    c:\windows\system32\svchost.exe -k netsvcs -p    Normal    localSystem    0

Code:

Event[35263]
  Log Name: System
  Source: Microsoft-Windows-BitLocker-Driver
  Date: 2023-12-14T10:49:36.9800000Z
  Event ID: 24620
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DKKLForge15X
  Description:
Encrypted volume check: Volume information on  cannot be read.

Code:

Microsoft Windows 11 Home Single Language

Code:

https://www.easyuefi.com/bitlocker-anywhere/bitlocker-anywhere-home.html

ubuysa · Dec 14, 2023

This is far from the first time that I've seen this problem with a Clevo laptop. The issue is the Clevo Hotkey (Control Center) software. All your dumps are identical, they all fail with the HKKbdFltr.sys filter driver, which is part of the Hotkey (Control Center) product. The version of HKKbdFltr.sys that you have installed is quite old...

Code:

6: kd> lmvm HKKbdFltr
Browse full module list
start             end                 module name
fffff807`7ee30000 fffff807`7ee3d000   HKKbdFltr T (no symbols)           
    Loaded symbol image file: HKKbdFltr.sys
    Image path: HKKbdFltr.sys
    Image name: HKKbdFltr.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Mar  6 10:15:16 2019 (5C7F8194)
    CheckSum:         0000CC3A
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

There is a later version of Hotkey (Control Center) for your model on the Clevo download site. I would upgrade to that version (it's dated 29th August 2022). It would be worth checking all your other driver versions too, and update from the Clevo website - most divers there seem to be dated in 2022.

darren_leong · Dec 14, 2023

Hi Ubuysa, thanks for the advice, I will try that now.

darren_leong · Dec 15, 2023

Hi guys, I was busy at work yesterday but found the issue today after another crash. There are bad blocks in the unallocated GPT partition at the start of the SSD drive. I used Macrorit Partition Manager. [Official] Macrorit Partition Managers | Bootable Portable Partition Manager

Is it possible to move the GPT or is the drive kaput?

trumpy81 · Dec 15, 2023

The drives firmware should have mapped those sectors as 'out of service', but since it has not done so, I would definitely replace the drive.

It is possible that you could reformat it and have no more issues with the drive, but that is not a risk I would be willing to take.

If you wish, you can delete all partitions then re-install Windows.

SSD's are relatively cheap these days, but It's your call.

darren_leong · Dec 15, 2023

Thanks, that's what I thought. It is a bargain bin drive from Samsung for Clevo laptops. They had to save money somewhere to make a profit. I am going to get a new one and use the faulty drive with an external enclosure for occasional use. Thank you all for the assist!

zbook · Dec 15, 2023

When available update the progress with the steps in post #10.

darren_leong · Dec 15, 2023

Sure thing. I will do it tomorrow because I am still at work now and using the laptop. I am in Malaysia and it is currently 5.16PM. Thanks!

zbook · Dec 15, 2023

Once the drive is tested with Sea Tools and HD Tune run ACP chkdsk /b /v on all drives using the syntax: chkdsk /b /v C: or chkdsk /b /v D: or chkdsk /b /v E:

If the Long Generic test displays fail then manually backup files and replace the drive.

Make sure that the chkdsk switches run on the Windows drive overnight while sleeping.

darren_leong · Dec 15, 2023

Thank you. Tested the drive this morning with Seatools and the long generic test passed but the quick test failed. However, I will retest tomorrow on my off work day.