Display Driver Uninstaller (DDU) causing mouse and keyboard not to work


MK77P

Active member
Member
Local time
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107
OS
Windows 11 Pro
When setting Display Driver Uninstaller (DDU) to run in Safe Mode and then restarting the PC as soon as Windows loads the mouse and keyboard turn off (it works fine in BIOS), had to reset Windows for them to work normally again, any idea why is that happening? tried it for a few times and the same exact issue happens.

And is it necessary to use when updating the NVIDIA drivers?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel® Core™ i5-10400
    Motherboard
    MSI MAG B460 TOMAHAWK
    Memory
    G.SKILL TridentZ RGB Series 16GB
    Graphics Card(s)
    GIGABYTE GeForce® GTX 1660 SUPER™ GAMING OC 6GB
    Monitor(s) Displays
    ASUS VZ249 23.8 inch Full HD
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG 860 EVO 500GB, Kingston KC600 1TB
    PSU
    EVGA 750 GQ, 80+ GOLD 750W
    Case
    Xigmatek Aquarius S
    Cooling
    Cooler Master Hyper 212 RGB Black Edition
    Keyboard
    Logitech G513 Carbon LIGHTSYNC RGB Mechanical
    Mouse
    Logitech G102 LIGHTSYNC RGB
    Browser
    Firefox
Running Safe Mode doesn't load all the drivers that are needed in Normal Mode. Installing updates of device drivers should be done in Normal Mode or the devices may not be recognized.

Forgot about the mouse and keyboard, don't know why they don't work but most BIOSes have support for USB 2 connections and need drivers loaded by the OS for USB 3, maybe newer ones support USB 3.
 
Last edited:

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Running Safe Mode doesn't load all the drivers that are needed in Normal Mode. Installing updates of device drivers should be done in Normal Mode or the devices may not be recognized.

Forgot about the mouse and keyboard, don't know why they don't work but most BIOSes have support for USB 2 connections and need drivers loaded by the OS for USB 3, maybe newer ones support USB 3.
I've been using DDU for years and this is the first time something like this happens, the M&K work just fine in Safe Mode, it's when I open DDU then go to its settings and check for it to ask if I wanted to run it in Safe Mode, then I would exit DDU and reopen it and it will ask me if I want to restart in Safe Mode, click yes and that's where it all gets messed up, after that exactly the M&K stop working as soon as Windows loads regardless of entering Safe Mode or not.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel® Core™ i5-10400
    Motherboard
    MSI MAG B460 TOMAHAWK
    Memory
    G.SKILL TridentZ RGB Series 16GB
    Graphics Card(s)
    GIGABYTE GeForce® GTX 1660 SUPER™ GAMING OC 6GB
    Monitor(s) Displays
    ASUS VZ249 23.8 inch Full HD
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG 860 EVO 500GB, Kingston KC600 1TB
    PSU
    EVGA 750 GQ, 80+ GOLD 750W
    Case
    Xigmatek Aquarius S
    Cooling
    Cooler Master Hyper 212 RGB Black Edition
    Keyboard
    Logitech G513 Carbon LIGHTSYNC RGB Mechanical
    Mouse
    Logitech G102 LIGHTSYNC RGB
    Browser
    Firefox
About all I can say is that apparently DDU is what is messing things up. I've never had to use it. Since it's a third-party software it should be taken up with them unless someone else sees the post and can offer a solution.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
I've been using DDU for years and this is the first time something like this happens, the M&K work just fine in Safe Mode, it's when I open DDU then go to its settings and check for it to ask if I wanted to run it in Safe Mode, then I would exit DDU and reopen it and it will ask me if I want to restart in Safe Mode, click yes and that's where it all gets messed up, after that exactly the M$K stop working as soon as Windows loads regardless of entering Safe Mode or not.


This is how I use DDU... and it's never caused any issues...


DDU Instructions - Nvidia
1. Get this program, here: Display Driver Uninstaller (DDU) | Wagnardsoft ...get the latest version, and save it to your desktop.
2. Get the DCH/Game Ready vid card driver here, use the Manual Search: Advanced Driver Search | NVIDIA ...save this to your desktop.
Unhook the internet completely.
3. Reboot into Safe Mode and run DDU (Display Driver Uninstaller) choose the "Highly Recommend Option", and just do what it tells you.
4. After it's done, reboot to normal mode, then just double click the Nvidia driver to install.
[See pics below]. If it want's to reboot, let it.
Rehook the internet.

a2onZnt.png



NjaiKLm.png






To get into Safe Mode, I do that manually.
I use the RUN box and type: msconfig
I don't even "open" DDU in normal mode. Only in Safe Mode.

Then I do ONLY this...

Image3.png


Then, when I'm done running DDU in Safe Mode, I type msconfig in the RUN box, and UN-check Safe Boot and then click Apply.


While in Safe Mode, I don't change any DDU preferences, except those chose in the DDU picture above.

Note: The link for DDU, in step #1 above... is the official author's website.
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3447 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
How about asking the author,

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    Ryzen 5 5600
    Motherboard
    MSI B550 Tomahawk
    Memory
    Patriot Viper 4 Blackout Series 3600 2x8GB
    Graphics Card(s)
    Sapphire RX 7600
    Monitor(s) Displays
    Philips 278E1A
    Screen Resolution
    3840x2160
    Hard Drives
    XPG SX8200 240GB M.2 PCIe Gen3x4 NVMe
    Samsung 850 EVO 250 GB
    Seagate 500 GB
    WD Black SN750 500GB
    PSU
    EVGA SuperNOVA 650 G3
    Case
    Deepcool CK500WH
    Cooling
    Deepcool Castle 280EX, plus 3 140 MM case fans (2 in front, 1 in rear)
    Keyboard
    Logitech G213 Prodigy
    Mouse
    Logitech 305
I've never used DDU.
Under normal circumstances, there is no need.
If you need to clear the settings for some reason, there is an option in the installer.
"Perfom a clean installation"
 

My Computer

System One

  • OS
    Microsoft Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI MS-7D98
    CPU
    Intel Core i5-13490F
    Motherboard
    MSI B760 GAMING PLUS WIFI
    Memory
    2 x 16 Patriot Memory (PDP Systems) PSD516G560081
    Graphics Card(s)
    GIGABYTE GeForce RTX 4070 WINDFORCE OC 12G (GV-N4070WF3OC-12GD)
    Sound Card
    Bluetooth Аудио
    Monitor(s) Displays
    INNOCN 15K1F
    Screen Resolution
    1920 x 1080
    Hard Drives
    WD_BLACK SN770 250GB
    KINGSTON SNV2S1000G (ELFK0S.6)
    PSU
    Thermaltake Toughpower GF3 1000W
    Case
    CG560 - DeepCool
    Cooling
    ID-COOLING SE-224-XTS / 2 x 140Mm Fan - rear and top; 3 x 120Mm - front
    Keyboard
    Corsair K70 RGB TKL
    Mouse
    Corsair KATAR PRO XT
    Internet Speed
    100 Mbps
    Browser
    Firefox
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    https://www.userbenchmark.com/UserRun/66553205

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