How to investigate this generic "Drive Error" message?


_william

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Windows 11
I received a generic "Drive Error" message yesterday in my Notification Centre--please see the first picture attached below. I then shut-down the PC for the day. Upon booting-up this-morning it presented me with the screen seen in the second picture attached below. I chose the "Restart" option in response to this, and then it restarted as normal as has been fine in the hours since.

How do I investigate what happened here please? I was having trouble installing AutoHotKey yesterday, which trouble I suspect was due to Norton Antivirus' interference, and I'm troubleshooting that on the AutoHotKey community-forum currently; could it have been that that was the underlying cause of this "Drive Error" message I'm asking about in this post?

I just very recently Clean-Installed W11 onto my PC, perhaps this has something to do with it?

1.png

2.jpeg
 
Windows Build/Version
W11 23H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
Personally, if it were me, I would not be too concerned if this issue has happened only once and it worked itself out with a restart. Glitches do happen. Now, if it re-occurs that's another story and I would start worrying.

One can check his drives using a Seatools bootable drive.
Run Sea Tools bootable Long Generic test > take pictures > post share links

SeaTools Bootable | Seagate US

https://www.seagate.com/content/dam...es/seatools/USBbootSetup-SeaToolsBootable.zip

Reliability Monitor is a troubleshooting tool that can be used to monitor your overall system stability history at a glance and lets you see details on a day-by-day basis. Many of the reports there are transient. Here again, don't fret if you see an occassional error. That too is normal. Windows recovers itself from transient events all the time. The tool is to be used to form a pattern of failures coinciding with actual problems you have with your system.

You can check that you have no corrupt system files that is causing this problem. Open a command prompt as administrator and
type sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair. If it found corruption it could not fix followup with this command (note the spaces)
dism /online /cleanup-image /restorehealth
Restart computer
(Note-you can follow up with another sfc /scannow command to make sure that dism repaired the files)

That said you can gather your log files as per instructions and post in the BSOD section of this forum. Zip the files, upload the zipped file to any cloud provider and post a shared link. BSOD - Posting Instructions
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
@glasskuter Thanks for all that, I'll try it tomorrow.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
Edit to the OP: after that second screenshot, during the "normal restart" I mentioned, it said beneath the Dell logo and the buffering-wheel "Scanning and repairing drive. [incrementing]%".
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
As has already been said, if it just the once and is not repeated continuously, no problems it has fixed itself.
Such things can be due to some minor disc filing system error due to a random power glitch or something.

The easiest place to go is Control Panel > Security and Maintenance > Maintenance V > View reliability history.
Don't worry about a few red circles with crosses there, in most cases just some minor problem.

For Disc checking you can go to File Manager > Right click on C drive > Properties > Tools tab > Check.

Those messages are probably windows just doing that automatically.

I would use the SFC and DISM command line stuff at some point, just for peace of mind.

Launching an investigation is way over the top.
 

My Computer

System One

  • OS
    Windows 11
I chose the "Restart" option in response to this, and then it restarted as normal as has been fine in the hours since.



1) Search for srttrail.txt > post a share link

c:/windows/system32/logfiles/srt/srttrail.txt




2) Run HD Sentinel > post share links
a) Overview
b) Temperature
c) SMART



3) Run Sea Tools Windows Long Generic test: > post share links


 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
@glasskuter
I haven't looked-into the Seagate tool yet.

Regarding the Reliability Monitor tool. There are a few "COM Surrogate" Critical Events that occured over the two days prior to my receiving the error-notification mentioned in the OP, but they're all to do with the "ClipChamp" app, which I don't even use at all, and which I've now uninstalled. Otherwise the only Error I can see that's out-of-place in the Reliability Monitor tool is a "Windows was not properly shut down" one, which occured two days before my receiving the notification mentioned in the OP. There was nothing that seemed to actually pertain to the notification I mentioned in the OP.

Regarding the "sfc/scannow" Command Prompt. It returned the message

"Windows Resource Protection found corrupt files and successfully repaired them."

It then referred me to a log-file at "C:\Windows\Logs\CBS\CBS.log"; the "scannow" operation had produced 500 lines of information in this LOG file, and I don't know which, if any, of those lines would be helpful--i.e., so the system fixed some corrupt files and there are 500 lines of details about that, is it worth investigating those details further? Also, that was for the "online log" of "scannow", I couldn't understand the Command Prompt's message regarding an "offline log" for it: it said to use the "/OFFLOGFILE" Flag for it, so I entered "sfc/scannow/OFFLOGFILE=C:\Windows\Logs\CBS\CBS.log" but that just produced the message seen in the picture below.

There was no 'corrupt files were found, but Windows could not repair them' message at all, so I didn't use the further Command Prompt command you gave.

Screenshot (62).png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
If it were me, I would quit worrying about it until it happens again. As I said, some times Windows will belch but recover itself and no further troubleshooting is necessary. Normally, if a machine has a hard error, you will experience the issue again. When and if it happens again, that is the appropriate time to worry and try to deal with it. If not, you're golden for now.

If it does happen again, create another post in the BSOD section of the forum. Follow the special instructions exactly as listed at the top of that forum section about all the necessary information required for analyzation. It involves gathering of necessary logfiles into a folder, zipping the folder, and uploading the folder to any cloud provider. You then post a shared link to the folder within your post.
The instructions are very clear.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3593
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
@zbook

Here's a Dropbox share-link for the "SrtTrail.txt" file.

I downloaded "Hard Disk Sentinel (standard) v6.20 (ZIP)" from the website, is that the correct version?

Is the SeaTools software you linked any different to the "SeaTools Bootable" software linked by the user glasskuter in the first response of this thread?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
The srttrail.txt was unremarkable.



Any of the latest trial versions of HD Sentinel should work > the results are instantaneous

Either Sea Tools Windows or Sea Tools bootable can run the Long Generic test.

If Sea Tools bootable is used plan to run the test overnight while sleeping.

If Sea Tools Windows is used it can run in the background.




Code:
Last successful boot time: ‎22/‎03/‎2024 08:59:15 (GMT)
Number of repair attempts: 1
Number of root causes = 0
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
"Windows was not properly shut down"
Had you forced Windows off or had it crashed at that time?

Regarding the "sfc/scannow"
Refer to the tutorial for all SFC matters including what to do if it does not repair all faults it finds [run a particular Dism command].
SFC - ElevenForumTutorials
Its Option 3 tells you how to extract relevant entries from that huge cbs.log.
is it worth investigating those details further?
Since everything was repaired this time, there's little or no benefit in extracting anything or posting what gets extracted.
that was for the "online log" of "scannow"
No, it is the combined log for lots of things not just SFC. That's why you need to extract SFC entries.


SFC guidance is also provided in SFC - MSLearn
[There is also some limited info in SFC - SS64 - All other SS64 help pages are excellent.]

All the best,
Denis
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
@zbook

Glad the "SrtTrail.txt" file is fine.

I couldn't, at a glance at least, see anything wrong with the results of the "HD Sentinel" tests--for "Overview", "Temperature", and "SMART"--; I've attached screenshots below of those results. In the third screenshot, the remaining items I pasted onto the very bottom of the picture, to save uploading two separate pictures (i.e., all items are marked in pink in that screenshot).

I don't myself understand why you copy-pasted lines from the "SrtTrail.txt" file at the end of your reply there, but I guess it's not important for me else you would have explained.

01.jpg

2.jpg

3.jpg
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
@zbook

So I finished running all the tests on the SeaTools app you recommended. I only ran the tests in the "Quick Tests" and "Extended Tests" sub-tabs of the "Health" tab; and I ran the "Spin Down" test in the "Advanced" tab. Then I exported the logs using the "Manage Logs" tool under the "Utility" tab. It "passed" them all, according to the log, so the "Fix All" sub-tab of the "Health" tab didn't seem relevant, nor did the "Erase" tab.

Also, the manual seemed to say that any Windows users should first log-in as an Administrator before using it, but I just right-clicked it and chose "Run as administrator" instead, I hope that was fine to do...
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
The results from the tests performed were unremarkable.

The Sea Tools long generic was by post report as no link was seen.

The HD Sentinel uses their SMART data and creates a proprietary rating.

If there are any recurrent problems logs can be collected.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Had you forced Windows off or had it crashed at that time?
No. I thought I could account for it, but can't on second-thought... I may just make a new thread about this as another instance of the same problem just happened about an hour ago.
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
Nothing about that sounds troubling. I didn't understand these two lines of yours however:
The Sea Tools long generic was by post report [?] as no link was seen [?].

The HD Sentinel uses their [Seagate?] SMART data and creates a proprietary rating [?].
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7430
When the software completes testing there is a displayed result or box.

The thread did not have images from Sea Tools but had had images from HD Sentinel.

So far so good.

If there are any recurrent problems logs can be collected.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

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