Solved Just converted to Windows 11, but getting Blue Screen of Death


Outsider418

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Good evening.

After a long journey, with the help from the kind folks in the Windows 10 forums, I finally got my computer converted over to Windows 11, and it worked for all of 15 minutes.

I kept all my original files, I had to uninstall and reinstall my Nvidia video drivers and do the update as a clean boot to make it work.

The system would not let me on the internet, and then I got a pair of BSOD messages after multiple restarts:

Stop Code: SYSTEM_SERVICE_EXCEPTION

and now this is the code that shows up the most:

Stop Code: IRQ_NOT_LESS_OR_EQUAL
What failed: ntoskrnl.exe

My system would not allow me to go into safe mode, and when I decided to bite the bullet and just go a clean install, it told me that my computer is not compatible, even though I met all the requirements and made the conversion. Any help would be appreciated :)

Thanks!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Self Built
    CPU
    Intel Core i7 8700
    Motherboard
    ASUSTeK ROG STRIX Z370-H
    Memory
    32 GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX 1060
    Monitor(s) Displays
    ASUS (Dual Monitor)
    Screen Resolution
    1920 x 1280
    Hard Drives
    Samsung SSD 850 EVD 500GB
    Internet Speed
    400 Mbps (Spectrum)
    Browser
    Google Chrome
    Antivirus
    Malware Bytes (Free Version)
Whenever possible we would like to improve the website.

How come the posting instructions were not seen or followed?

What modifications if any would be useful?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Have you enabled PTT (platform trust technology) in the BIOS settings? That's the firmware TPM on an Intel motherboard.

Presumably you are also booting as UEFI, Secure Boot.

If you can boot at all, I suggest going into a command line windows with administrator privileges, and running

sfc /scannow

That may fix any corrupt Windows files. If you get the message that some files could not be repaired, run

DISM /Online /Cleanup-Image /RestoreHealth

and then run sfc /scannow again.

Best of luck.
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2271
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2271
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus Tuf Gaming X570-Plus
    Memory
    64GB (4 X 16GB) DDR4 3800 (@ 3600)
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 850 G6
    Case
    Phanteks ENTHOO Pro M
    Cooling
    iCUE H115i RGB PRO XT Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
Can you post a picture of the error message that is displayed when you try to clean install Windows 11?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
So sorry for the late reply, I was used to getting an email notification from Windows 10 forums, I will have to set up my options here as well. I will review the posts and send the necessary information straight away.

Thanks for your continued patience.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Self Built
    CPU
    Intel Core i7 8700
    Motherboard
    ASUSTeK ROG STRIX Z370-H
    Memory
    32 GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX 1060
    Monitor(s) Displays
    ASUS (Dual Monitor)
    Screen Resolution
    1920 x 1280
    Hard Drives
    Samsung SSD 850 EVD 500GB
    Internet Speed
    400 Mbps (Spectrum)
    Browser
    Google Chrome
    Antivirus
    Malware Bytes (Free Version)
The Ten Forums thread was: Windows 11 installation recurring nightmare! - Windows 10 Help Forums

What happens when the computer is turned on?
a) can boot to logon screen
b) can logon to windows before BSOD
c) cannot boot without BSOD
d) can reboot to safe mode by performing multiple power offs
e) can boot to a bootable flash drive
At first, when I ran all the instructions from the Windows 10 forums thread, all seemed fine, I could not log onto the internet, but I think that may have been my fault.

But then the screen went out, and I got a BSOD. Unfortunately, I could not get a screen shot of it, but it said: Your device ran into a problem and needs to restart. We're collecting some error info, and then you can restart. Stop Code: SYSTEM_THREAD_EXCEPTION.

When I restart, I get the BSOD again. Sometimes I get a message about the IRQ that I mentioned before. I cannot find a way to load into Safe Mode. When I put the USB with the Win 11 ISO in, it does allow me to get to the command prompt, so I will try the diagnostics and see what happens. But to answer your questions line by line

a) I cannot boot to the logon screen, I get the BSOD before that
b) I cannot log onto windows before BSOD, it come up right after the screen to hit F2 for the BIOS. I can still access the BIOS.
c) I have tried restarting about a dozen times, I never get past the BSOD. When I followed the commands, I was actually on Windows 11 for about 20 minutes before the first BSOD, then I never saw the logon again.
d) In about the dozen times I restarted, I never got an option to log into safe mode, which was my main goal.
e) I still have the ISO and it goes back into the installation menu, but when I try to repair, it instantly fails, and I have an option for command prompt, but not one for safe mode.

Thanks again.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Self Built
    CPU
    Intel Core i7 8700
    Motherboard
    ASUSTeK ROG STRIX Z370-H
    Memory
    32 GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX 1060
    Monitor(s) Displays
    ASUS (Dual Monitor)
    Screen Resolution
    1920 x 1280
    Hard Drives
    Samsung SSD 850 EVD 500GB
    Internet Speed
    400 Mbps (Spectrum)
    Browser
    Google Chrome
    Antivirus
    Malware Bytes (Free Version)
Can you post a picture of the error message that is displayed when you try to clean install Windows 11?
Unfortunately, I cannot. I cannot get back into my logon.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Self Built
    CPU
    Intel Core i7 8700
    Motherboard
    ASUSTeK ROG STRIX Z370-H
    Memory
    32 GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX 1060
    Monitor(s) Displays
    ASUS (Dual Monitor)
    Screen Resolution
    1920 x 1280
    Hard Drives
    Samsung SSD 850 EVD 500GB
    Internet Speed
    400 Mbps (Spectrum)
    Browser
    Google Chrome
    Antivirus
    Malware Bytes (Free Version)
Unfortunately, I cannot. I cannot get back into my logon.
I know that i asked for picture of Windows 11 installation screen error message.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Have you enabled PTT (platform trust technology) in the BIOS settings? That's the firmware TPM on an Intel motherboard.

Presumably you are also booting as UEFI, Secure Boot.

If you can boot at all, I suggest going into a command line windows with administrator privileges, and running

sfc /scannow

That may fix any corrupt Windows files. If you get the message that some files could not be repaired, run

DISM /Online /Cleanup-Image /RestoreHealth

and then run sfc /scannow again.

Best of luck.
I believe that the PTT is enabled...I think :)

I ran the SFC /scannow and it said that it repaired files, but it still would not load. I tried to run the second command, but I got a message that said "the cleanup-image option is unknown."

Thanks
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Self Built
    CPU
    Intel Core i7 8700
    Motherboard
    ASUSTeK ROG STRIX Z370-H
    Memory
    32 GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX 1060
    Monitor(s) Displays
    ASUS (Dual Monitor)
    Screen Resolution
    1920 x 1280
    Hard Drives
    Samsung SSD 850 EVD 500GB
    Internet Speed
    400 Mbps (Spectrum)
    Browser
    Google Chrome
    Antivirus
    Malware Bytes (Free Version)
Using this tutorial:

Report findings using option 6.

Then report findings using option 5.

Take pictures > post images or share links of the menu options > look for options to go back to Windows 10


Open administrative command prompt and copy and paste: (post any images or share links with error messages or codes)

bcdedit | find "osdevice"
Dism /Image:C:\ /Get-OSUninstallWindow
Dism /Image:C:\ /Get-Packages
reg query HKEY_LOCAL_MACHINE\SYSTEM\Setup > post images or share links
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
See options: 9, 8, 7, and 6 in this tutorial:

 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Will do.

Here is the pic of my BSOD, hopefully it's clear enough, I had to resize it so I could send it.

Thanks
 

Attachments

  • BSOD Pic 2.JPG
    BSOD Pic 2.JPG
    97.6 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Self Built
    CPU
    Intel Core i7 8700
    Motherboard
    ASUSTeK ROG STRIX Z370-H
    Memory
    32 GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX 1060
    Monitor(s) Displays
    ASUS (Dual Monitor)
    Screen Resolution
    1920 x 1280
    Hard Drives
    Samsung SSD 850 EVD 500GB
    Internet Speed
    400 Mbps (Spectrum)
    Browser
    Google Chrome
    Antivirus
    Malware Bytes (Free Version)
Whenever possible we would like to improve the website.

How come the posting instructions were not seen or followed?

What modifications if any would be useful?
To answer your question on this, in my haste to get this post up, I probably glanced over any instructions. Plus, I put this in the general thread and it was moved to this one. Before I start a new post, I will be sure to check for any instructions and follow them as best as possible. Thanks again for your help and patience.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Self Built
    CPU
    Intel Core i7 8700
    Motherboard
    ASUSTeK ROG STRIX Z370-H
    Memory
    32 GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX 1060
    Monitor(s) Displays
    ASUS (Dual Monitor)
    Screen Resolution
    1920 x 1280
    Hard Drives
    Samsung SSD 850 EVD 500GB
    Internet Speed
    400 Mbps (Spectrum)
    Browser
    Google Chrome
    Antivirus
    Malware Bytes (Free Version)
When available post images or share links for administrative command prompt:

bcdedit | find "osdevice"
Dism /Image:C:\ /Get-OSUninstallWindow
Dism /Image:C:\ /Get-Packages
reg query HKEY_LOCAL_MACHINE\SYSTEM\Setup > post images or share links
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
There is a limited amount of time for one troubleshooting option.

If it passes then the computer cannot return to Windows 10 without a clean install.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I have all my files backed up, I'll just do a clean install and be done with it. I probably should have done a clean install of Windows 11 in the first place :)

I appreciate your help and patience with this.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Self Built
    CPU
    Intel Core i7 8700
    Motherboard
    ASUSTeK ROG STRIX Z370-H
    Memory
    32 GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX 1060
    Monitor(s) Displays
    ASUS (Dual Monitor)
    Screen Resolution
    1920 x 1280
    Hard Drives
    Samsung SSD 850 EVD 500GB
    Internet Speed
    400 Mbps (Spectrum)
    Browser
    Google Chrome
    Antivirus
    Malware Bytes (Free Version)
Before a clean install boot to either safe mode or use a MCT command prompt to post results of the earlier commands.
(these results may be useful for the next person with failure to boot Windows)

Then consider these options:
reset save files
custom install
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Sounds good. I'll post them once they're done.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Self Built
    CPU
    Intel Core i7 8700
    Motherboard
    ASUSTeK ROG STRIX Z370-H
    Memory
    32 GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX 1060
    Monitor(s) Displays
    ASUS (Dual Monitor)
    Screen Resolution
    1920 x 1280
    Hard Drives
    Samsung SSD 850 EVD 500GB
    Internet Speed
    400 Mbps (Spectrum)
    Browser
    Google Chrome
    Antivirus
    Malware Bytes (Free Version)
Which command is taking the longest duration to display results?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

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