New Win11 laptop won't fully recognize existing home network


AndyTampa

New member
Local time
6:10 PM
Posts
7
Location
Tampa, Florida
OS
Windows 11
I hate that I always have really complicated problems and my posts go long. It results in people not wanting to read all of it. Please follow along. I'll be as brief as possible.

When it comes to networks, I'm out of my depth. To start off, I had a Windows 8.1 laptop that I was able to connect to my home network. I could access shared folders on my Windows Vista desktop, a shared external drive, and a network MyCloud device. I knew changing the battery on my laptop would cause issues so I backed it up to a WD MyCloud device. Attempting to fix the battery toasted the computer and hard drive so I had to buy a new Win11 laptop.

I've reinstalled some stuff that can be downloaded from the internet. Now I'm trying to access those shared folders and my MyCloud and here is where I'm stuck. At first, I could see my file and folder shares in Win11's File Explorer, but I couldn't access them. I found that my Vista desktop had been switched to a Public Network. I changed it back to a Private Network named Network 1 and that made a partial fix, but I'm now lost. Using my desktop, I tried to copy the backup folder from the MyCloud to both the external drive (H:) and a folder on drive (D:). I also shared those folders and gave Everyone Full Access. This only complicated the issue.

In File Explorer:
I can see and access almost all of the shared folders on my desktop. I can see disk drive D:, the external drive H:, and the folder I shared that's on the D: drive, but I don't have permission to access them.

Network Permission Denied.png

The MyCloud is not visible in File Explorer, but it is visible in the Network Device list.
Network Devices.png
I cannot find a network map on Windows 11 to find out what it's even seeing on the network. When I run the Network Troubleshooter, it doesn't find an issue. But it only seems to be making sure I'm connected to the internet. I find no way to make this Win11 laptop recognize the home network Network 1. Could it be an internet-only device? This is all I can see for my Private Network setting in Win11.

Network Sharing.png

On my Vista desktop, I can see a Network Map and it doesn't find the laptop on the network at all.

Soooo....

How is it that Win11 can see the MyCloud device in one spot but not in File Explorer?
How is it that Win11 can now access previously shared folders, but not the newly shared ones?
Why can't my desktop recognize the Win11 device in its own network map?

I now have my backups in three locations that I can't access for recovery. Because of these issues, Acronis can't connect to the backup files themselves. The MyCloud might be accessible if I can find MyCloud software for a device that's now out of support.

I do need to access all the devices so that I can consolidate everything onto one device and possibly get rid of the old desktop.

Please, please, please help me.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel Evo i7
    Memory
    16GB
    Monitor(s) Displays
    16" Ultra HD+OLED Touch Display
    Screen Resolution
    3840x2400
    Hard Drives
    1TB SSD
    Antivirus
    Kaspersky Plus
Only suggestion I can give about the permission problem is to turn off password protected sharing in all machines and change permissions on the shared folders to "everyone".

As far as a device not showing in network map, see if you can access other devices using their ip addresses or computername.
Open File Explorer and in its address bar type //JoeBlowPC (computer name) or //192.168.1.130 (IP address of shared computer)
You can create a shortcut on the desktop if you want if these methods work..
Note: If the ip method works I advise you assign static ip addresses to your devices, especially the wireless ones, so that their ip addresses do not change
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Does MyCloud storage needs a drive letter to be visible to Windows Explorer ? (like Google Drive)
 

My Computers

System One System Two

  • OS
    Windows 11 22H2 (latest update ... forever anal)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim S01
    CPU
    Intel i5-9400
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
    OOBE
    Monitor(s) Displays
    Acer 32"
    Screen Resolution
    1920x1080
    Hard Drives
    2 x 1TB SSDs
    PSU
    OOBE
    Case
    OOBE
    Cooling
    OOBE
    Keyboard
    Logitech wireless
    Mouse
    Logitech wireless
    Internet Speed
    Classic Australian w.a.p.
    Browser
    Brave
    Antivirus
    KIS
  • Operating System
    Windows 11 Pro (latest upadte ... anally always)
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15
    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
    Intel Iris Xe Graphics
    Hard Drives
    Samsung NVMe 512GB
    + numerous/multiple SSD Type C USB enclosures
    Internet Speed
    NBN FTTN 50
    Browser
    Brave
    Antivirus
    KIS

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF Gaming A15 (2022)
    CPU
    AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
    Memory
    Micron DDR5-4800 (2400MHz) 16GB (2 x 8GB)
    Graphics Card(s)
    NVIDIA RTX 3060 Laptop (6GB RAM)
    Sound Card
    n/a
    Monitor(s) Displays
    15.6-inch
    Screen Resolution
    1920x1080 300Hz
    Hard Drives
    2 x Samsung 980 (1TB M.2 NVME SSD)
    PSU
    n/a
    Mouse
    Wireless Mouse M510
    Internet Speed
    1200Mbps/250Mbps
    Browser
    Firefox
    Antivirus
    Malwarebytes
  • Operating System
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS PRIME X370-PRO
    Memory
    G.SKILL Flare X 32GB (2x16GB) DDR4
    Graphics card(s)
    ASUS ROG-STRIX-RTX3060TI-08G-V2-GAMING (RTX 3060-Ti, 8GB RAM)
    Monitor(s) Displays
    Samsung S23A300B (23-in LED)
    Screen Resolution
    1080p 60Hz
    Hard Drives
    2TB XPG SX8200 Pro (M2. PCIe SSD) || 2TB Intel 660P (M2. PCIe SSD) ||
    PSU
    Corsair RM750x (750 watts)
    Case
    Cooler Master MasterCase 5
    Cooling
    Corsair H60 AIO water cooler
    Mouse
    Logitech K350 (wireless)
    Keyboard
    Logitech M510 (wireless)
    Internet Speed
    1200 Mbps down / 200 Mbps up
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Malwarebytes (Premium)
    Other Info
    ASUS Blu-ray Burner BW-16D1HT (SATA) || Western Digital Elements 12TB USB 3.0 external hard drive used with Acronis True Image backup software || HP OfficeJet Pro 6975 Printer/Scanner
Having no need to access specific computers on my network I use a NAS drive attached to the Router and Map a folder on it on any computer connected to the Router whether Wired or Wireless/Wi-Fi. I store files and downloads on the NAS drive that I may need. The NAS is a 2TB RAID 1, contains 2 x 2TB drives for 2TB storage. Years ago such as Win95/Win98 or WinNT days a networked drive would have the drive letter assigned as Z: then work back up the alphabet when more drives were added, sometime later it became easier to assign random letters as desired. Disk Management doesn't show NAS drives but Mapping a NAS drive under This PC will allow the lettering as desired and appears different computers have different letters for the same folder on the drive.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Only suggestion I can give about the permission problem is to turn off password protected sharing in all machines and change permissions on the shared folders to "everyone".

As far as a device not showing in network map, see if you can access other devices using their ip addresses or computername.
Open File Explorer and in its address bar type //JoeBlowPC (computer name) or //192.168.1.130 (IP address of shared computer)
You can create a shortcut on the desktop if you want if these methods work..
Note: If the ip method works I advise you assign static ip addresses to your devices, especially the wireless ones, so that their ip addresses do not change
I already have password protected sharing turned off and I've set the shares for "Everyone" as well as setting the permissions to Full Control.

Regarding the network map, my problem in Windows 11 is that I can't find a network map. It's my Vista machine that has a map which doesn't show the Win11 laptop. This seems to indicate an issue with the laptop not being seen as present on the network. I can't even find a place in Win11 to show that it even identifies my network, even if it does find the devices on it. When I open the device in the Network Devices list, I am taken, by IP address, to a Twonky configuration page for the MyCloud, but do not have access to the actual data being stored on the device.
Does MyCloud storage needs a drive letter to be visible to Windows Explorer ? (like Google Drive)
It never has before. It's a separate network device, like a server, only much smaller and stands alone. It isn't like a shared drive on a computer. It seems like you're asking if I could map it to a drive letter, but that's difficult if the computer won't find the device to map it.

This looks promising, but I'm at work right now and will see later. The part about credential manager seems interesting. It's new to me.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel Evo i7
    Memory
    16GB
    Monitor(s) Displays
    16" Ultra HD+OLED Touch Display
    Screen Resolution
    3840x2400
    Hard Drives
    1TB SSD
    Antivirus
    Kaspersky Plus
Disk Management doesn't show NAS drives but Mapping a NAS drive under This PC will allow the lettering as desired and appears different computers have different letters for the same folder on the drive.
I misspoke on that part, should have said Mapping a NAS drive on the right-click of This PC in File Explorer, would be clearer.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Having no need to access specific computers on my network I use a NAS drive attached to the Router and Map a folder on it on any computer connected to the Router whether Wired or Wireless/Wi-Fi. I store files and downloads on the NAS drive that I may need. The NAS is a 2TB RAID 1, contains 2 x 2TB drives for 2TB storage. Years ago such as Win95/Win98 or WinNT days a networked drive would have the drive letter assigned as Z: then work back up the alphabet when more drives were added, sometime later it became easier to assign random letters as desired. Disk Management doesn't show NAS drives but Mapping a NAS drive under This PC will allow the lettering as desired and appears different computers have different letters for the same folder on the drive.
I believe the MyCloud qualifies as a NAS drive. It too is connected directly to the router. The two desktop computers, the former laptop that just died, and even my TV can access it without issue. It is a 3 TB device and I've never needed to map it as a drive.

However, this laptop only sees it as a device in the device list, but can't see it in File Explorer. With that problem, I can't even map it to a drive letter.

I was able to find the MyCloud software on one of the shared folders it would access and installed it to this computer. Only when I go through the software does it open File Explorer and show the MyCloud device. However, right-clicking doesn't provide the option to map the drive. I was able to find my backups, but still haven't been able to access them with Acronis, but that's another forum's discussion. This doesn't change the problem though. I still want to use the drive so I must be able to access it if I'm ever going to be able to use it for backups. I can't use my Acronis to back anything up to any device outside of this laptop. The laptop is not recognizing that it's part of a network of devices.


I tried adding credentials to Windows 11 but still couldn't get past any of my roadblocks.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel Evo i7
    Memory
    16GB
    Monitor(s) Displays
    16" Ultra HD+OLED Touch Display
    Screen Resolution
    3840x2400
    Hard Drives
    1TB SSD
    Antivirus
    Kaspersky Plus
I believe the MyCloud qualifies as a NAS drive
Yes, it does. I used to have 2 x 2TB My Cloud NAS drives until WD alerted security issues and the software for them couldn't be updated. They still work after I took them out of the case and cleaned them. One drive is in a Desktop for data storage and the other is available.

I didn't Map the drive but a Folder on the drive, example is in the Map Network drive choice on the right-click of This PC, e.g. \\mycloud1\Public\

1707276324092.png
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
I don't think you're understanding. You keep saying right-click, but there's nothing to right-click on.

However, I found a video that seems to have gotten me closer to what I was looking for. Unfortunately, it caused a reboot. In Windows Features, I had to enable the SMB 1.0 protocol. Every time this thing restarts, I lose my place and have to restart my thinking too.

Now the Network Drive and my other computer shows up in an instant and I can access most of the shared files. The three shares I added still say I need permission to access. I know I gave permission to "Everyone" to have "Full Control", but maybe I missed something. My Acronis can even access the device now. But I still haven't figured out how to see the files on the backup so I can recover them. That's just one more thing to do to get back up to where I was before this repair place trashed my prior laptop.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel Evo i7
    Memory
    16GB
    Monitor(s) Displays
    16" Ultra HD+OLED Touch Display
    Screen Resolution
    3840x2400
    Hard Drives
    1TB SSD
    Antivirus
    Kaspersky Plus
Back
Top Bottom