Screen suddenly went black


User330

Member
Local time
6:07 AM
Posts
8
OS
Windows 11 Home 23H2
I was watching a Youtube video while uploading a video to my channel. I started resizing my windows, and when I overlapped one of my Chrome windows over the one with a video playing, the screen went black. The audio from the video was still running in the background, so I clicked ctrl+alt+del, and the ctrl+alt+del screen appeared. I opened up task manager, but it didn't appear. I clicked ctrl+alt+del again and shut down. While it was shutting down, the text and spinning circle looked broken, like there was another copy of it slightly to the right. It finished shutting down, and I started it back up. It started up normally, without any artifacting, and continued to function normally. I checked device manager right after starting back up, and there were no warnings (other than the trackpad that I don't need to fix because I have a mouse). What could have happened here?

System specs:
Laptop: HP Pavillion x360 14m-dw0023dx (i5 1035g1, 1x8gb DDR4, 256gb SSD)
External SSD: 500gb Samsung T7 Portable
Windows 11 Home 23H2
 
Windows Build/Version
Windows 11 Home 23H2 (Build 22631.3235)

My Computer

System One

  • OS
    Windows 11 Home 23H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion x360 14m-dw0023dx
    CPU
    Intel Core i5-1035g1 @1ghz
    Motherboard
    HP 8774
    Memory
    1x8gb DDR4-3200
    Graphics Card(s)
    Intel UHD G1(32eu’s)
    Sound Card
    Built-In
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    Internal: 256gb Samsung Pcle 3.0(Stock)
    External: 500gb Samsung T7 Portable
    PSU
    Built-In
    Case
    Built-In
    Cooling
    Built-In
    Keyboard
    Built-In
    Mouse
    Logitech M185
    Internet Speed
    1 gbit
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Bitdefender Free
It might be that the iGPU was overwhelmed by your action since the notebook has only 8 Gigs of RAM
and is shared with the iGPU. Do you have the Diagnostic tool(s) from HP on your notebook that you
could access to see if everything is OK with the hardware and software?
 

My Computers

System One System Two

  • OS
    windows 11 22631.3447
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
It might be that the iGPU was overwhelmed by your action since the notebook has only 8 Gigs of RAM
and is shared with the iGPU. Do you have the Diagnostic tool(s) from HP on your notebook that you
could access to see if everything is OK with the hardware and software?
I do still have the HP diagnostics installed. I didn't see any warnings, so I ran a few of the iGPU-related and CPU-related tests, and they all passed. Also, a few hours after this happened, I started playing a game on the laptop, which pushes the iGPU to 100% and fills up the RAM, and it didn't crash, so I don't think it's an iGPU or RAM issue. I have also had a Youtube video playing while working on something else very often, and it has never done this before.
 

My Computer

System One

  • OS
    Windows 11 Home 23H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion x360 14m-dw0023dx
    CPU
    Intel Core i5-1035g1 @1ghz
    Motherboard
    HP 8774
    Memory
    1x8gb DDR4-3200
    Graphics Card(s)
    Intel UHD G1(32eu’s)
    Sound Card
    Built-In
    Monitor(s) Displays
    Built-In
    Screen Resolution
    1920x1080
    Hard Drives
    Internal: 256gb Samsung Pcle 3.0(Stock)
    External: 500gb Samsung T7 Portable
    PSU
    Built-In
    Case
    Built-In
    Cooling
    Built-In
    Keyboard
    Built-In
    Mouse
    Logitech M185
    Internet Speed
    1 gbit
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Bitdefender Free

Latest Support Threads

Back
Top Bottom