Stuck on Preview 25309.1000 updated on 04/03/2023


AdamE

AdamE

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W11 Pro
Hi All, I've been running insider builds for years with no update problems. My Insider page on settings hasn't shown the insider level for many builds now, and I gave up trying to fix it.

However, I suddenly noticed that I hadn't had any major updates recently... and when I checked my last one was on 3rd MARCH!!

On my Insiders panel in Settings all it says is:

1690477593270.png

No way to check the level. If I go to the insiders web page all it says is that I am registered.... (by clicking the 'Becoming a Windows Insider' link in the pic above).

This is the version I am on:

1690477753987.png

Has anyone got any ideas? I tried resetting flight signing as described in various places and nothing changed.

Thanks
 

My Computer

System One

  • OS
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS One 2720
    CPU
    Intel(R) Core(TM) i7-4770
    Motherboard
    Dell
    Memory
    16GB
    Graphics Card(s)
    Intel HD 4600 & GeForce GT 750M
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    27"
    Screen Resolution
    2560*1440
    Hard Drives
    512GB SSD boot drive connected via mSATA card
    2TB SSD Data Drive
    Case
    AIO
    Internet Speed
    1GB Fibre
    Antivirus
    Microsoft
I'm not an insider, but I believe your issue is because 25309.1000 has expired. reference - Updating from an expiring Insider Preview build - Windows Insider Program
That article says: To move off the Insider Preview build expiring on your device, you can either get preview builds in the Dev Channel, reinstall Windows using a Windows Insider ISO to move to the Beta channel, or start fresh with a clean installation
The MS articles gives instructions how to get Insider preview builds in the Device Channel or get Insider Beta Channel.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
AdamE said:
Hi All, I've been running insider builds for years with no update problems. My Insider page on settings hasn't shown the insider level for many builds now, and I gave up trying to fix it.

However, I suddenly noticed that I hadn't had any major updates recently... and when I checked my last one was on 3rd MARCH!!

On my Insiders panel in Settings all it says is:

View attachment 65946

No way to check the level. If I go to the insiders web page all it says is that I am registered.... (by clicking the 'Becoming a Windows Insider' link in the pic above).

This is the version I am on:

View attachment 65947

Has anyone got any ideas? I tried resetting flight signing as described in various places and nothing changed.

Thanks
Click to expand...
Hi @AdamE,
You still have until Sept.15 as your screenshot states.
I think the problem you are encountering is because of the addition of the Canary channel.
Did you actually try to leave the Insider Program(me)? If not, after you have rebooted,
see if you can join again the Canary Channel, since that is the branch you are on.
If this has been done already, your only choice short of a clean install is to get the latest Canary ISO
from Microsoft.
Keep in mind that you are stuck on that branch and only a clean install will take you out of it.
This and when the next MS open window to switch comes up.
 
Last edited:

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
OAT said:
Hi @AdamE,
You still have until Sept.15 as your screenshot states.
I think the problem you are encountering is because of the addition of the Canary channel.
Did you actually try to leave the Insider Program(me)? If not, after you have rebooted,
see if you can join again the Canary Channel, since that is the branch you are on.
If this has been done already, your only choice short of a clean install is to get the latest Canary ISO
from Microsoft.
Keep in mind that you are stuck on that branch and only a clean install will take you out of it.
This and when the next MS open window to switch comes up.
Click to expand...

@OAT Thanks for the info. I never left the channel, as far as I remember. I can't actually see what channel I am on as the silly screen on the settings page that should tell me is blank... there doesn't seem to be anywhere that actually tells me which is crazy! Unless I am missing somewhere to see?

I am happy downloading the ISO, I presume I can just 'upgrade' from that rather than reinstall (which is such a pain). Although funnily enough as my PC is not 'officially' supported as it's a Gen4 i7 4770S , I wanted to try shoehorning in an mSATA to SATA adapter and trying out a newer standard size SSD with more capacity for my boot drive (Dell says only up to 256GB but people have fitted 1TB mSATA in without issue) so can't see why a standard SSD wouldn't be OK as the adapter only changes the socket essentially). Might almost be worth a clean install to try that!
 

My Computer

System One

  • OS
    W11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS One 2720
    CPU
    Intel(R) Core(TM) i7-4770
    Motherboard
    Dell
    Memory
    16GB
    Graphics Card(s)
    Intel HD 4600 & GeForce GT 750M
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    27"
    Screen Resolution
    2560*1440
    Hard Drives
    512GB SSD boot drive connected via mSATA card
    2TB SSD Data Drive
    Case
    AIO
    Internet Speed
    1GB Fibre
    Antivirus
    Microsoft
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