Update kb5035853 audio not work

in7504 · Mar 29, 2024

Good morning
after update kb5035853 the audio on PC no longer works. Windows don't makes me unistall the update.
What can I do?

Thanks

FreeBooter · Mar 29, 2024

Reinstall the newest version of the audio driver, you can found the newest driver from audio manufacturer website.

antspants · Mar 29, 2024

Hi in7504, welcome to the ElevenForums

You can uninstall update KB5035853 in Windows Update / Uninstall updates.

And could you please do us a favour? To help members help you further if needed:

Please fill out your computer specifications.

And

Please type “Winver” into search on your PC and open it. Please type the version and build that it reports, into your System Specs “OS” section (first spot in the system specs list)
Like this for example: Windows 11 Pro 23H2 Build 22631.3374

This link will open your System Specs.

https://www.elevenforum.com/account/system-specs

Flashorn · Mar 29, 2024

Windows will normally create a Restore Point before installing the update(s).

Go to Settings / System / scroll all the way down to About. Expand (click) and
you should see System protection. Click on the link.

Choose the closest one if Windows did not create one to the date of the update(s).
Make sure to deactivate (not uninstall) your security programs before using a restore point.

in7504 · Mar 29, 2024

antspants said:
Hi in7504, welcome to the ElevenForums

You can uninstall update KB5035853 in Windows Update / Uninstall updates.

And could you please do us a favour? To help members help you further if needed:

Please fill out your computer specifications.

And

Please type “Winver” into search on your PC and open it. Please type the version and build that it reports, into your System Specs “OS” section (first spot in the system specs list)
Like this for example: Windows 11 Pro 23H2 Build 22631.3374

This link will open your System Specs.

https://www.elevenforum.com/account/system-specs

Perfect, I put the details of my PC.
If I try unistall updates I get a message that says: "you will not be able to uninstall some updates"

in7504 · Mar 29, 2024

FreeBooter said:
Reinstall the newest version of the audio driver, you can found the newest driver from audio manufacturer website.

Already done but it doesn't work

antspants · Mar 29, 2024

in7504 said:
Perfect, I put the details of my PC.
If I try unistall updates I get a message that says: "you will not be able to uninstall some updates"

So you:

Select Windows Update > View update history
Click Uninstall Updates
Under Microsoft Windows, select KB5035853 in the list then Click Uninstall
Wait for the update to uninstall
Restart your computer

??

That’s strange.

- Did you try a restore point as mentioned above, post 4?

- Have you saved any older versions of your audio driver? Try installing an older version of the driver.

Flashorn · Mar 30, 2024

in7504 said:
Perfect, I put the details of my PC.
If I try unistall updates I get a message that says: "you will not be able to uninstall some updates"

This is what I have in the Uninstall app:
The last one can be uninstalled

Also, verify that Windows update did or did not install a audio driver:
Mine is Realtek but, yours might or will be different.

in7504 · Mar 30, 2024

antspants said:
So you:

Select Windows Update > View update history
Click Uninstall Updates
Under Microsoft Windows, select KB5035853 in the list then Click Uninstall
Wait for the update to uninstall
Restart your computer

??

That’s strange.

- Did you try a restore point as mentioned above, post 4?

- Have you saved any older versions of your audio driver? Try installing an older version of the driver.

unfortunately the restore point is March 25th which is after the update was installed.
No I don't have a copy of the old sound card drivers

in7504 · Mar 30, 2024

Flashorn said:
This is what I have in the Uninstall app:
The last one can be uninstalled

View attachment 92018

Also, verify that Windows update did or did not install a audio driver:
Mine is Realtek but, yours might or will be different.

View attachment 92019

also mine is Realteck.
When I open the history it uninstalls updates
the blue wheel spins endlessly without showing me the list of updates.
I have only 11 update drivers

antspants · Mar 30, 2024

Is your audio driver newer than the one on the support page? If so, install the one on the support page so you can rule out the newer driver.

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antspants · Mar 30, 2024

Is the correct output device selected in Windows?

Enable or Disable Sound Output Device in Windows 11 Tutorial

This tutorial will show you how to enable or disable a sound output device in Windows 11. The default audio playback device is the device that Windows uses to output (play) sound. This can be speakers, headphones, Bluetooth headset, or other audio devices connected or built-in to your computer...

www.elevenforum.com

Change Default Sound Output Device in Windows 11 Tutorial

This tutorial will show you different ways to change the default audio playback (output) device for your account in Windows 11. The default audio playback device is the device that Windows uses to output (play) sound. When you connect multiple audio output devices such as speakers, headphones...

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in7504 · Mar 30, 2024

antspants said:
Is your audio driver newer than the one on the support page? If so, install the one on the support page so you can rule out the newer driver.

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Yes are the same

antspants · Mar 30, 2024

Check optional updates ~~in windows update advanced settings I think it is~~

Check for and Install Optional Updates in Windows 11 Tutorial

This tutorial will show you how to check for and install optional updates in Windows 11. In Windows 11, you decide when and how to get the latest updates to keep your device running smoothly and securely. When you update, you'll get the latest fixes and security improvements, helping your...

www.elevenforum.com

FreeBooter · Mar 30, 2024

Have you tried uninstalling and restarting Windows 11?

in7504 · Mar 30, 2024

FreeBooter said:
Have you tried uninstalling and restarting Windows 11?

No I haven't tried

FreeBooter · Mar 30, 2024

in7504 said:
No I haven't tried

Open the device manager and uninstall audio driver and restart your computer to see Windows 11 installs built-in audio driver.

antspants · Mar 30, 2024

antspants said:
Is the correct output device selected in Windows?

Enable or Disable Sound Output Device in Windows 11 Tutorial

This tutorial will show you how to enable or disable a sound output device in Windows 11. The default audio playback device is the device that Windows uses to output (play) sound. This can be speakers, headphones, Bluetooth headset, or other audio devices connected or built-in to your computer...

www.elevenforum.com

Change Default Sound Output Device in Windows 11 Tutorial

This tutorial will show you different ways to change the default audio playback (output) device for your account in Windows 11. The default audio playback device is the device that Windows uses to output (play) sound. When you connect multiple audio output devices such as speakers, headphones...

www.elevenforum.com

After Freebooters suggestion, did you check this? Make sure your Realtek is selected