Computer Randomly Reboots After Power Surge

TheDesignated1 · Aug 18, 2023

Hey all. Newbie to the forums. We had a power outage this morning & my computer was constantly rebooting once in Windows. Not my first power outage so I reset the BIOS settings to default, then reconfigured them. Everything was working grand, but now I'm getting the freeze & reboot. It might be related to uploading something from my NVME dock to my NAS, or it may just be coincidence. Help?

& thanks in advance.

Link to file here (GBOGHD-MKIV-(2023-08-18_22-49-36).zip)

FreeBooter · Aug 18, 2023

In this guide, we will be discussing the reasons for computer randomly restarting and tips for troubleshooting a PC that keeps restarting.

zbook · Aug 19, 2023

The log files reported many BSOD bugchecks 7F.

Other bugchecks were WHEA fatal hardware errors.

Live kernel bugchecks were 124, 141, 144.

1) Run: Tuneup plus > post a share link into this thread using one drive, drop box, or google drive

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 11 Tutorial

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...

www.elevenforum.com

3) Create a new restore point:

Create System Restore Point in Windows 11 Tutorial

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

4) Uninstall ESET using the applicable uninstall tool

[KB2289] Manually uninstall your ESET product using the ESET uninstaller tool

support.eset.com

5) Make sure Microsoft defender is on

6) Uninstall Acronis

7) Uninstall EaseUS

8) Monitor the computer for three days using Reliability Monitor:

View Reliability History in Windows 11 Tutorial

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

9) If there are no new BSOD or unexpected shutdowns and restarts for three days then reinstall Acronis

10 ) If there are no new BSOD or unexpected shutdowns and restarts for another one to two days then reinstall EaseUS

11) If there are no new BSOD or unexpected shutdowns and restarts for a week then reinstall ESET or continue using Microsoft defender

12) The reinstall delay is to make monitoring easier for unexpected shutdowns and restarts and hangs and freezes.

If absolutely necessary the software can be reinstalled sooner.

13) If there are hangs or freezes or BSOD or unexpected shutdowns and restarts then post a new V2 share link into the newest post

14) The BIOS Version/Date American Megatrends Inc. 1701, 12/12/2022

Upgrade the BIOS: 1701 > 1801

ROG STRIX Z590-E GAMING WIFI - Support

www.asus.com

eudcpepm EUDCPEPM c:\windows\system32\drivers\eudcpepm.sys Kernel Driver
eamonm eamonm c:\windows\system32\drivers\eamonm.sys File System Driver
snapman Acronis Snapshots Manager c:\windows\system32\drivers\snapman.sys
volume_tracker Acronis Volume Tracker c:\windows\system32\drivers\volume_tracker.sys

Code:

Event[11865]
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2023-08-18T12:09:15.2130000Z
  Event ID: 1
  Task: N/A
  Level: Error
  Opcode: Info

  Keyword: WHEA Error Event Logs,
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: GBOGHD-MKIV
  Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.