Daily BSOD on W11

stimp4ck · Aug 19, 2023

Hello everyone,

I'm having annoying BSOD on my brand new computer under windows 11 (disapointing honnestly...)...
Mainly few minutes after the windows start ... but not only...

I ran the V2 log collector and tried to read the dump using windbg .. I supsect the network drivers or so ...
STIM-MONSTER-(2023-08-18_19-24-24).zip - Google Drive

I had issues few weeks ago with the lan, I had small / short deconnections... so that I installed the latest driver on the Asus web sites and it solved this issue ...

I note that after the BSOD and the reboot, I'm not having any BSOD anymore...

Many thanks

zbook · Aug 19, 2023

Please perform the following steps:

1) Run: Tuneup plus > post a share ink into this thread using one drive, drop box, or google drive

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

2) Turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 11 Tutorial

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...

www.elevenforum.com

3) Uninstall Kaspersky antivirus using the applicable uninstall tool:

Removal tool for Kaspersky applications (kavremover)

Overview of settings and features available in a Kaspersky application and guides on how to use them.

support.kaspersky.com

4) Make sure that Microsoft defender is on

5) Uninstall the Nvidia GPU drivers using Display Driver Uninstaller (DDU)

Make sure that a clean install is performed and if available install the Physx driver

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

How to use Display Driver Uninstaller (DDU) Guide / Tutorial

Display Driver Uninstaller (DDU) Tutorial/Guide By - /u/GhostMotley This tutorial was written for version V17.0.8.2, future versions may differ slightly. Please feel free to contact me via PM on Reddit if you think I should update the guide. DISCLAIMER: I take no responsibility for any damages...

www.wagnardsoft.com

Display Driver Uninstaller (DDU) download latest version 18.0.7.6

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

Download the latest official NVIDIA drivers

www.nvidia.com

6) Reinstall:

e2fnexpress Intel(R) PCI Express Network Connection NetAdapter Driver c:\windows\system32\driverstore\filerepository\e2fn.inf_amd64_d9445744f52b5b9b\e2fn.sys

7) Uninstall or uninstall and reinstall

nm3 nm3 Not Available Unknown

Network Monitor 3 NDIS 6.0 Monitoring Filter Driver

Download Microsoft Network Monitor 3.4 (archive) from Official Microsoft Download Center

Network Monitor 3.4 is the archive versioned tool for network traffic capture and protocol analysis.

www.microsoft.com

8) For any new BSOD after completing all of the above steps post a n V2 share link into the newest post

Code:

Name    [00000001] Intel(R) Ethernet Controller I226-V
Adapter Type    Ethernet 802.3
Product Type    Intel(R) Ethernet Controller I226-V
Installed    Yes
PNP Device ID    PCI\VEN_8086&DEV_125C&SUBSYS_88671043&REV_06\C87F54FFFF09B8A900
Last Reset    8/18/2023 7:09 PM
Index    1
Service Name    e2fnexpress
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\E2FN.INF_AMD64_D9445744F52B5B9B\E2FN.SYS (2.1.3.3, 1.35 MB (1,410,688 bytes), 2/21/2023 10:05 AM)

Code:

Name    NVIDIA GeForce RTX 4070 Ti
PNP Device ID    PCI\VEN_10DE&DEV_2782&SUBSYS_40C61458&REV_A1\4&162D9337&0&0008
Adapter Type    NVIDIA GeForce RTX 4070 Ti, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 4070 Ti
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll
Driver Version    31.0.15.3699
INF File    oem28.inf (Section161 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_1DDF203F8D876FDF\NVLDDMKM.SYS (31.0.15.3699, 56.39 MB (59,131,504 bytes), 8/12/2023 10:00 AM)

50
124
141
154
1E
3B
7E

stimp4ck · Aug 20, 2023

Hello Zbook,

Here is the Tuneup log file :

Tuneup.log

drive.google.com

Many thanks for your time and advices ! However I have few questions:

- Uninstalling Kaspersky is ok, but no reinstall ? meaning, Antivirus are useless with Windows 10 or 11 ?

- How can I reinstall the PCI Express Network Connection NetAdapter Driver ? When I try to install it choosing this path, windows is telling me that the latest version in already installed, do I need to uninstall and then reinstall it manually ?

Thanks again :wink:

zbook · Aug 20, 2023

stimp4ck said:
- Uninstalling Kaspersky is ok, but no reinstall ? meaning, Antivirus are useless with Windows 10 or 11 ?

- How can I reinstall the PCI Express Network Connection NetAdapter Driver ? When I try to install it choosing this path, windows is telling me that the latest version in already installed, do I need to uninstall and then reinstall it manually ?

Thanks again

During the troubleshooting please use Microsoft defender.

The Kaspersky antivirus software drivers were misbehaving so the software was uninstalled.

Drivers can be uninstalled then reinstalled.

Redirecting

Run:

Crucial System Scanner | Memory Upgrade Scanner | Crucial

Upgrade your system storage with our range of solid state drives. Find prices, specs and customer reviews to help choose the best device for you.

www.crucial.com

Post a link into this thread.

When were the current RAM modules installed?
Were there at any time other RAM modules in use?

For any BSOD post a new V2 share ink into the newest post.

Location : Controller0-DIMM1
BankLabel : BANK 0
Manufacturer : Corsair
MemoryType : DDR5
FormFactor : DIMM
Capacity : 16GB
Speed : 5600
Serial : 00000000
PartNumber : CMK32GX5M2B5600C36
ECC : False
TypeDetail : {Synchronous}

Location : Controller1-DIMM1
BankLabel : BANK 0
Manufacturer : Corsair
MemoryType : DDR5
FormFactor : DIMM
Capacity : 16GB
Speed : 5600
Serial : 00000000
PartNumber : CMK32GX5M2B5600C36
ECC : False
TypeDetail : {Synchronous}

stimp4ck · Aug 20, 2023

Ok I uninstalled and installed the Network drivers

About your questions:
When were the current RAM modules installed? Since the beginning, when the PC was built in feb 2023
Were there at any time other RAM modules in use? No, I didn't touch the RAM, I just modified the frequency from 4000 (If I remember well) to the 5600MHz they are supposed to run ...

About the crucial website analysis ... It seems that it doesn't work as the sysprofile.htm file generated loop again and again with this message:

zbook · Aug 20, 2023

Please try other browsers.

What is the RAM warranty status?

There may be malfunctioning RAM.

Steps / tests will be performed later in this thread.

For any new BSOD after completing all of the above steps in post #2 > post a new V2 share link into the newest post

PenPusher · Aug 21, 2023

Have you tried latest bios? don't forget to run ME update (Version 16.1.27.2176v2_S) first!
Your bios 0602, latest version 1220 and ME update is included in this Bios version!

ubuysa · Aug 23, 2023

I also suspect that RAM may be the root cause here. The dumps show that the BSOD occurred for different reasons, we have different bugcheck codes and generally different operations in progress. Although some third-party drivers are referenced in some dumps, I don't think that this is a driver problem but RAM. This is supported by one of the bugcheck codes being an UNEXPECTED_STORE_EXCEPTION, that strongly suggests a RAM issue.

I would test your RAM now. Memtest86 is my goto RAM tester but others may have different suggestions. Don't trust the Windows memory diagnostic though, it's not very thorough,.

RJARRRPCGP · Aug 23, 2023

ubuysa said:
I also suspect that RAM may be the root cause here. The dumps show that the BSOD occurred for different reasons, we have different bugcheck codes and generally different operations in progress. Although some third-party drivers are referenced in some dumps, I don't think that this is a driver problem but RAM. This is supported by one of the bugcheck codes being an UNEXPECTED_STORE_EXCEPTION, that strongly suggests a RAM issue.

I would test your RAM now. Memtest86 is my goto RAM tester but others may have different suggestions. Don't trust the Windows memory diagnostic though, it's not very thorough,.

Same with "PAGE_FAULT_IN_NON_PAGED_AREA" stop code. (That's what "50" is)

"MEMORY_MANAGEMENT" is also believed to be RAM corruption, most likely.

stimp4ck · Aug 31, 2023

Hello Guys,

No more BSOD as we speak, I did not change the RAM or anything, only did what Zbook told me to do in its first post :)
Keeping finger crossed
I think that my RAM is still under warranty (should be 2 years minimum I guess)
I will do the the memtest86 test anyway
But clearly will do the BIOS update if I have new BSOD ...

Thanks again guys
keep you posted

zbook · Aug 31, 2023

Please post new V2 and Tuneup plus share links.

stimp4ck · Aug 31, 2023

Here you are:

V2 : STIM-MONSTER-(2023-09-01_01-12-28).zip
Tune up : Tuneup_01-09.log

cheers

zbook · Aug 31, 2023

The last BSOD recorded in the log files and the last unexpected shutdown and restart were on 08/18/2023.

1) Please make free backup images and save the images to another disk drive or the cloud.

(Acronis, Aoemi, EaseUS, Macrium, Paragon, etc.)

2) Test the RAM using Memtest 86+for eight or more continuous passes

MemTest86+ - Test RAM

Test your RAM with MemTest 86+

www.tenforums.com

The more the passes the better the testing conditions.

It sometimes takes passes into the twenties to find malfunctioning RAM.

Plan 1 - 2 hrs / GB RAM.

And plan to run a substantial portion of the testing overnight while sleeping.

The RAM modules can be tested at the same time or one module at a time in the same DIMM.

Just one error is a test fail and testing can be aborted.

Take pictures > post images or share links into this thread.

3) Run the Crucial scanner to view some RAM replacement options (as needed): (check again the warranty status for CMK32GX5M2B5600C36 )

Crucial System Scanner | Memory Upgrade Scanner | Crucial

Upgrade your system storage with our range of solid state drives. Find prices, specs and customer reviews to help choose the best device for you.

www.crucial.com

stimp4ck · Sep 1, 2023

Hi Zbook

Thanks for the advice, Why backuping my windows ? is there any risk to do that ?
I have an Aomei license so it should be fine...

About MemTest86 I downloaded the free version and it's limited to 4 passes

I need the pro version to run more than 4 ...
The price of the pro license represent 50$ and my 2X16 RAM costs 100, so I'm torn ...
However I ran a test with 4 and no issue detected... but as you said 8 passes minimum ...

About Crucial System scanner, it seems that neither firefox or edge are ok with this sysprofile.htm file ...still stuck on the page with the message sending ads while 'finding compatible stuff'...

zbook · Sep 1, 2023

The backup image is to allow the restore option for a step.

The drive files will be modified to see if it becomes easier to detect malfunctioning RAM.

Memtest86+ allows unlimited passes as compared to Memtest86.

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

MemTest86 - Official Site of the x86 Memory Testing Tool

MemTest86 is the original self booting memory testing software for x86 and ARM computers. Supporting both BIOS and UEFI, with options to boot from USB.

www.memtest86.com

stimp4ck · Sep 1, 2023

My bad, you're so precise and I don't follow your links

Ok so I'll do the backup as soon as I get the software link back (It was on my previous PC...)

I'll follow the steps for the memtext86+, but 32 to 64 hours for this test seems a lot to me

I won't be able to playyyyyyyy

I will plan it anyway ^^

Thanks again :wink:

zbook · Sep 1, 2023

Another option is to test one module at a time in the same DIMM.

stimp4ck · Sep 1, 2023

Yes it will reduce the time spent by half :)
Does the time for tests depend on RAM frequency or so ?

zbook · Sep 1, 2023

I'm not aware of any step that could alter the third party software testing time.

If just one error appears then testing can be aborted.

stimp4ck · Sep 1, 2023

Hi Zbook

Just launched memtest86+
The menu is clearly not similar to what I see in your link

It seems I can’t choose the number of pass

Moreover memtest86 is considering my RAM as ddr5 4800 whereas I bought 5600…
I mentioned that when I received my PC, the RAM was setup as 4800 in the bios… so I changed it to 5600 as I thought it was the case …
Can it be the explanation ??? Does the frequency shown on the RAM (name and invoice…) can be different than the reality ???

Anyway I will let the tool do its job during the night …