Laptop not going sleep/shutdown from lock screen.


mel82

New member
Local time
6:21 PM
Posts
4
OS
Windows 11
Hello,

Windows 11 pro 23H2
Dell latitude 3420(latest bios)

I did try do search on the forum trying find my specific problem and I did search on the web I land me here but
was not exactly my issue.

I know most modern laptop have "modern standby " crap which I have my policy set to network disconnected, and I have set
whenever I close lid laptop shutdown... apparently Microsoft decided no longer let us choose what to do when laptop
idle only option you have now is sleep (which drain battery slowly). My problem I notice is whenever my laptop idle
and I have set to lock me out and ask for password after 5 mins BUT whenever close the lid windows ignores close lid action
which is shutdown. As I soon I put in my password and I'm back to the desktop and close the lid laptop shutdown as it should.

I never had this issue before (before modern standby crap was enforced)I have gaming laptop which has 12gen intel cpu and newer specs
and setup same as my latitude. I don't have this issue and my cousin laptop close lid at lock screen and laptop shutdown as should.
Not sure what's deal is if dell bios or windows hidden setting or am I missing something??

thank you for your time reading my post.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 3420
    CPU
    Intel Core i5-1135G7
    Memory
    16gig
I know that Dell does use specialized modifications in their BIOS from time to time. Sometimes that can present a problem such as chip set drivers directly from Intel, for example. Have you checked with Dell about this? Personally, I'm having trouble keeping my laptop running with the lid closed, which, for my needs, is preferred. If I want my laptop turned off my laptop has an "off" button. It's not that hard to push a power switch. Dell will also provide custom drivers from time to time under the Windows "Optional Updates". Anyway, that's all I have. Someone else here might have more experience with this issue.
 

My Computer

System One

  • OS
    WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, WIN 7 HOME (32 Bit), LINUX MINT
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY, ASUS, and DELL
    CPU
    Intel i7 6900K (octocore) / AMD 3800X (8 core)
    Motherboard
    ASUS X99E-WS USB 3.1
    Memory
    128 GB CORSAIR DOMINATOR PLATINUM (B DIE)
    Graphics Card(s)
    NVIDIA 1070
    Sound Card
    Crystal Sound (onboard)
    Monitor(s) Displays
    single Samsung 30" 4K and 8" aux monitor
    Screen Resolution
    4K and something equally attrocious
    Hard Drives
    A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W

    Ports X, Y, and Z are reserved for USB access and removable drives.

    Drive types consist of the following: Various mechanical hard drives bearing the brand names, Seagate, Toshiba, and Western Digital. Various NVMe drives bearing the brand names Kingston, Intel, Silicon Power, Crucial, Western Digital, and Team Group. Various SATA SSDs bearing various different brand names.

    RAID arrays included:

    LSI RAID 10 (WD Velociraptors) 1115.72 GB
    LSI RAID 10 (WD SSDS) 463.80 GB

    INTEL RAID 0 (KINGSTON HYPER X) System 447.14 GB
    INTEL RAID 1 TOSHIBA ENTERPRIZE class Data 2794.52 GB
    INTEL RAID 1 SEAGATE HYBRID 931.51 GB
    PSU
    SEVERAL. I prefer my Corsair Platinum HX1000i but I also like EVGA power supplies
    Case
    ThermalTake Level 10 GT (among others)
    Cooling
    Noctua is my favorite and I use it in my main. I also own various other coolers. Not a fan of liquid cooling.
    Keyboard
    all kinds.
    Mouse
    all kinds
    Internet Speed
    360 mbps - 1 gbps (depending)
    Browser
    FIREFOX
    Antivirus
    KASPERSKY (no apologies)
    Other Info
    I own too many laptops: A Dell touch screen with Windows 11 and 6 others (not counting the other four laptops I bought for this household.) Being a PC builder I own many desktop PCs as well. I am a father of five providing PCs, laptops, and tablets for all my family, most of which I have modified, rebuilt, or simply built from scratch. I do not own a cell phone, never have, never will.
Welcome to the forum. The first thing I would do is install the latest bios dated 11/14/23. In fact, I would make sure all my drivers are up to date as there are a number of driver updates and firmware updates for your system. You can do it manually or go here, enter your service tag, and choose the option of "Let dell update my drivers." If you have Dell Command Update installed you can also use it to update drivers.

Once all drivers are updated:

Some, but not all, newer laptops allow the user to turn off modern standby and revert to the older S3 sleep that we are accustomed to. You can see if yours is one that will if you wish.
Open command prompt and type powercfg -a This will tell you your current available sleep states. Then use this tutorial to attempt to disable modern standby. Read the tutorial carefully.Afterward run the same command again. It will tell you if S3 was enabled. You can see from the 9 pages of responses to Brink's tutorial and the many threads here regarding modern standby that you are not alone in having issues with using it. And the kind of issues are varied.

If you can not enable S3, many users have chosen to use hibernate instead of modern standby. You could also disable lid action and manually put the laptop into modern standby using power menu or sleep button.

@Try3 is the go-to guy for all idiocryncrises of modern standby. Maybe he can offer better suggestions.

 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
whenever close the lid windows ignores close lid action which is shutdown
... I'm back to the desktop and close the lid laptop shutdown as it should

I also have one computer that ignores what I set for Lid close action. It's a Chuwi Hi10 Pro tablet-with-integrated-keyboard that looks like a very small laptop.
Chuwi support told me that the setting was in a part of the Bios that was not accessible by users and could not be overwritten by Windows.

I suggest you ask Dell Support about the subject.
I can also see that you are getting changing behaviour and that it shuts down as it should after the lid close action is repeated. I think that makes it doubly important to have Dell's comments on the issue.
You might also like to have a nose around the Dell user forum.

If talking to Dell does not resolve matters, I suggest you
1 Find out if the problem also affects another user account [even if you have to create one for the test - in which case make it a local Admin one with a decent password, that you have written down somewhere secure yet accessible, so you can keep the new user account for future emergency use].
2 Find out if the problem exists in Safe mode - Boot to Safe Mode - ElevenForumTutorials


Best of luck,
Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
i appreciate all the replies and suggestions. im going installed window 10 see i have same issue. im using windows 11 ghosts de bloated version of windows. I'm goin install non modified version win11 and win 10 to see what are results still happens... than ill report to dell. ill keep ya posted
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 3420
    CPU
    Intel Core i5-1135G7
    Memory
    16gig
If you reinstall Windows then Dell will say that they cannot help you.


Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447
I also have one computer that ignores what I set for Lid close action. It's a Chuwi Hi10 Pro tablet-with-integrated-keyboard that looks like a very small laptop.
Chuwi support told me that the setting was in a part of the Bios that was not accessible by users and could not be overwritten by Windows.

I suggest you ask Dell Support about the subject.
I can also see that you are getting changing behaviour and that it shuts down as it should after the lid close action is repeated. I think that makes it doubly important to have Dell's comments on the issue.
You might also like to have a nose around the Dell user forum.

If talking to Dell does not resolve matters, I suggest you
1 Find out if the problem also affects another user account [even if you have to create one for the test - in which case make it a local Admin one with a decent password, that you have written down somewhere secure yet accessible, so you can keep the new user account for future emergency use].
2 Find out if the problem exists in Safe mode - Boot to Safe Mode - ElevenForumTutorials


Best of luck,
Denis
My last 3 tablets where Chinese branded (cheap surface clones to be specific). All different brands (at least in name, but who really knows). They all had sleep/lid issues. I never trusted it since it would run out of battery while in my bag so I think I used hybernate and that worked. Or simply shutdown if I could. I'm guessing they put incompatible chip (or batch rejects) in their computers to cut costs. I mean, since this feature is not really easy to QA quickly and all to get the product out the door...

I just got a Chuwi Ubook X and it's nice to know this brand might suffer the same issue. :p I'll keep an eye out for this phenomenon. Thanks!
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-10850K
    Motherboard
    ASUS Prime Z490-A
    Memory
    G.Skill Ripjaws V Series 64GB (2 x 32GB), Model: F4-4000C18D-64GVK
    Graphics Card(s)
    MSI Ventus GeForce GTX 1660 Ti 6GB
    Monitor(s) Displays
    3 x ASUS VG278QR 27"
    Screen Resolution
    1920x1080 165Hz 0.5ms
    Cooling
    Noctua NH-D15
    Keyboard
    CORSAIR K100 RGB Optical-Mechanical Gaming Keyboard
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-7700K
    Motherboard
    MSI Z270 GAMING PLUS
    Memory
    Corsair Vengeance LPX 16GB (2 x 8GB) DDR4 3200 (PC4 25600)
    Graphics card(s)
    EVGA GeForce GTX 1060 SC 6GB 06G-P4-6163-KR
    Monitor(s) Displays
    Sceptre U508CV-UMK 50-Inch Glass 4K Ultra HD 120Hz LED TV
    Screen Resolution
    4K
    Cooling
    Cooler Master Hyper T2 Compact CPU Cooler
    Mouse
    Logitech MX Anywhere 3
once again thanks for all ya reply and mery chrismas to y'all...

after experimenting with few OS including linux i still get same result, with the lock screen on idle ignore the set settings what to do when lid is close. I even user Dell Dell OS Recovery Tool downloads the factory ISO originally came with the laptop same result....

I'm going to write on Dell forum and hopefully is bios issue can be address.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 3420
    CPU
    Intel Core i5-1135G7
    Memory
    16gig
Sorry, we couldn't resolve your problem. Modern standby has a mind of its own. .It won't hurt anything to ask on Dell forum. But even if you do, if your laptop is under warranty, I suggest you go straight to Dell support and open a ticket. It won't be easy to get to a real tech person with any knowledge. I know. Been there , done that. Got a drawer full of t-shirts. Here's my experience with Dell Support. I hope your mileage varies.

You'll first get a song and dance from lower level support person in a foreign country. Don't waste a lot of time here but they're the ones who opens a ticket so you have to appease their dumb questions..
Ask to speak to a supervisor. (He/she won't know much either.) You'll have to play his little question and answer game all over again. When you see they're running you around in circles, demand that your issue be escalated. If they'll do it, you'll be dealing with someone in Round Rock Texas. It's like pulling teeth to get there, but once you do, they're good about helping, know their business, and stay with you until it's resolved..

I had multiplet issues with a new PC I got from Dell. None of the people I could get to knew diddly squat and I messed with them for weeks and couldn't get any further. I wrote a very detailed letter to the President, Michael Dell, of what issues I had and what I had gone through with Dell foreign support. I got a call from an engineer within a week. In the meantime Covid shut everything down. The engineer who was working from home ordered an on-site motherboard change which didn't fix anything..

He said I could return it to the factory for repair but since most factory operations were shut down he wasn't sure when I would get it back and asked if I would be willing to change out parts myself. They shipped me another motherboard, cpu, and ram.
Long story short after 2 motherboard changes and 2 different sets of ram, I was left with only one issue, a lot of errors in event viewer. That ended being adressed by Dell releasing a UEFI bios update about 2 weeks later. This PC has been running solid ever since.
..
Good luck and Merry Christmas to you and yours as well.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Hello, I brought an update... after reading and searching and no help from dell.

I found a tool called PowersSettingExplorer

the settings was causing me all this headache was called "Enable forced button/lid shutdown"
apparently this setting is hidden and Microsoft sure trying there hardest shove modern standby up our butts.
I hope this help someone else!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 3420
    CPU
    Intel Core i5-1135G7
    Memory
    16gig
Hello, I brought an update... after reading and searching and no help from dell.

I found a tool called PowersSettingExplorer

the settings was causing me all this headache was called "Enable forced button/lid shutdown"
apparently this setting is hidden and Microsoft sure trying there hardest shove modern standby up our butts.
I hope this help someone else!
'Tis an old battle and Dell doesn't really want you to mess with the proprietary settings. I select the "never" option on practically everything. When I want my PC to turn off I turn it off manually. When it's on I want it to stay on. It isn't just Microsoft doing this.
 

My Computer

System One

  • OS
    WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, WIN 7 HOME (32 Bit), LINUX MINT
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY, ASUS, and DELL
    CPU
    Intel i7 6900K (octocore) / AMD 3800X (8 core)
    Motherboard
    ASUS X99E-WS USB 3.1
    Memory
    128 GB CORSAIR DOMINATOR PLATINUM (B DIE)
    Graphics Card(s)
    NVIDIA 1070
    Sound Card
    Crystal Sound (onboard)
    Monitor(s) Displays
    single Samsung 30" 4K and 8" aux monitor
    Screen Resolution
    4K and something equally attrocious
    Hard Drives
    A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W

    Ports X, Y, and Z are reserved for USB access and removable drives.

    Drive types consist of the following: Various mechanical hard drives bearing the brand names, Seagate, Toshiba, and Western Digital. Various NVMe drives bearing the brand names Kingston, Intel, Silicon Power, Crucial, Western Digital, and Team Group. Various SATA SSDs bearing various different brand names.

    RAID arrays included:

    LSI RAID 10 (WD Velociraptors) 1115.72 GB
    LSI RAID 10 (WD SSDS) 463.80 GB

    INTEL RAID 0 (KINGSTON HYPER X) System 447.14 GB
    INTEL RAID 1 TOSHIBA ENTERPRIZE class Data 2794.52 GB
    INTEL RAID 1 SEAGATE HYBRID 931.51 GB
    PSU
    SEVERAL. I prefer my Corsair Platinum HX1000i but I also like EVGA power supplies
    Case
    ThermalTake Level 10 GT (among others)
    Cooling
    Noctua is my favorite and I use it in my main. I also own various other coolers. Not a fan of liquid cooling.
    Keyboard
    all kinds.
    Mouse
    all kinds
    Internet Speed
    360 mbps - 1 gbps (depending)
    Browser
    FIREFOX
    Antivirus
    KASPERSKY (no apologies)
    Other Info
    I own too many laptops: A Dell touch screen with Windows 11 and 6 others (not counting the other four laptops I bought for this household.) Being a PC builder I own many desktop PCs as well. I am a father of five providing PCs, laptops, and tablets for all my family, most of which I have modified, rebuilt, or simply built from scratch. I do not own a cell phone, never have, never will.
Enable forced button
Yes, several power properties are categorised as 'hidden' but the logic for the category has always escaped me.

If you use this command then all properties are listed [normal ones & hidden ones].
PowerCfg -qh
- You can use a PS or a Cmd window.
- It does not have to be run as Admin.

This particular property exists for both S0 Modern standby [S0ix] & S3 Sleep computers.
An equivalent & overriding property can also be set in a Bios and is not always set somewhere for the user to see let alone change.


And other PowerCfg commands can be used to change properties.
There's an example of changing a setting in Option 1 of Add or Remove Dim display after from Power Options - TenForumsTutorials
Here's an older example QH quote, download link, setting a PowerCfg property - TenForums
and an example from another user PowerCfg Set...ValueIndex example - RNR1995 #22 - TenForums
I find the changing a setting command's syntax / structure hard to remember.


I spent five years resenting the existence of S0 Modern standby but then I learnt to tame it.
If you tell me what it is about S0 Modern standby that you hate most then I might be able to help you with it.
Here's your starter for ten:-
Power consumption in S0 Modern standby and S3 Sleep - my post #85 - ElevenForum
Running scripts during S0 Modern standby - my post #86 - ElevenForum


And you can monitor power state transitions in Event viewer:-
See Importing Event viewer, Custom views - my post #13 - TenForums



All the best,
Denis
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home x64 Version 23H2 Build 22631.3447

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