Laptop not going sleep/shutdown from lock screen.

Hello,

Windows 11 pro 23H2
Dell latitude 3420(latest bios)

I did try do search on the forum trying find my specific problem and I did search on the web I land me here but
was not exactly my issue.

I know most modern laptop have "modern standby " crap which I have my policy set to network disconnected, and I have set
whenever I close lid laptop shutdown... apparently Microsoft decided no longer let us choose what to do when laptop
idle only option you have now is sleep (which drain battery slowly). My problem I notice is whenever my laptop idle
and I have set to lock me out and ask for password after 5 mins BUT whenever close the lid windows ignores close lid action
which is shutdown. As I soon I put in my password and I'm back to the desktop and close the lid laptop shutdown as it should.

I never had this issue before (before modern standby crap was enforced)I have gaming laptop which has 12gen intel cpu and newer specs
and setup same as my latitude. I don't have this issue and my cousin laptop close lid at lock screen and laptop shutdown as should.
Not sure what's deal is if dell bios or windows hidden setting or am I missing something??

thank you for your time reading my post.

I know that Dell does use specialized modifications in their BIOS from time to time. Sometimes that can present a problem such as chip set drivers directly from Intel, for example. Have you checked with Dell about this? Personally, I'm having trouble keeping my laptop running with the lid closed, which, for my needs, is preferred. If I want my laptop turned off my laptop has an "off" button. It's not that hard to push a power switch. Dell will also provide custom drivers from time to time under the Windows "Optional Updates". Anyway, that's all I have. Someone else here might have more experience with this issue.

Welcome to the forum. The first thing I would do is install the latest bios dated 11/14/23. In fact, I would make sure all my drivers are up to date as there are a number of driver updates and firmware updates for your system. You can do it manually or go here, enter your service tag, and choose the option of "Let dell update my drivers." If you have Dell Command Update installed you can also use it to update drivers.

Once all drivers are updated:

Some, but not all, newer laptops allow the user to turn off modern standby and revert to the older S3 sleep that we are accustomed to. You can see if yours is one that will if you wish.
Open command prompt and type powercfg -a This will tell you your current available sleep states. Then use this tutorial to attempt to disable modern standby. Read the tutorial carefully.Afterward run the same command again. It will tell you if S3 was enabled. You can see from the 9 pages of responses to Brink's tutorial and the many threads here regarding modern standby that you are not alone in having issues with using it. And the kind of issues are varied.

If you can not enable S3, many users have chosen to use hibernate instead of modern standby. You could also disable lid action and manually put the laptop into modern standby using power menu or sleep button.

@Try3 is the go-to guy for all idiocryncrises of modern standby. Maybe he can offer better suggestions.

mel82 said:

whenever close the lid windows ignores close lid action which is shutdown
... I'm back to the desktop and close the lid laptop shutdown as it should

Click to expand...

I also have one computer that ignores what I set for Lid close action. It's a Chuwi Hi10 Pro tablet-with-integrated-keyboard that looks like a very small laptop.
Chuwi support told me that the setting was in a part of the Bios that was not accessible by users and could not be overwritten by Windows.

I suggest you ask Dell Support about the subject.
I can also see that you are getting changing behaviour and that it shuts down as it should after the lid close action is repeated. I think that makes it doubly important to have Dell's comments on the issue.
You might also like to have a nose around the Dell user forum.

If talking to Dell does not resolve matters, I suggest you
1 Find out if the problem also affects another user account [even if you have to create one for the test - in which case make it a local Admin one with a decent password, that you have written down somewhere secure yet accessible, so you can keep the new user account for future emergency use].
2 Find out if the problem exists in Safe mode - Boot to Safe Mode - ElevenForumTutorials


Best of luck,
Denis

i appreciate all the replies and suggestions. im going installed window 10 see i have same issue. im using windows 11 ghosts de bloated version of windows. I'm goin install non modified version win11 and win 10 to see what are results still happens... than ill report to dell. ill keep ya posted

If you reinstall Windows then Dell will say that they cannot help you.


Denis

Try3 said:

I also have one computer that ignores what I set for Lid close action. It's a Chuwi Hi10 Pro tablet-with-integrated-keyboard that looks like a very small laptop.
Chuwi support told me that the setting was in a part of the Bios that was not accessible by users and could not be overwritten by Windows.

I suggest you ask Dell Support about the subject.
I can also see that you are getting changing behaviour and that it shuts down as it should after the lid close action is repeated. I think that makes it doubly important to have Dell's comments on the issue.
You might also like to have a nose around the Dell user forum.

If talking to Dell does not resolve matters, I suggest you
1 Find out if the problem also affects another user account [even if you have to create one for the test - in which case make it a local Admin one with a decent password, that you have written down somewhere secure yet accessible, so you can keep the new user account for future emergency use].
2 Find out if the problem exists in Safe mode - Boot to Safe Mode - ElevenForumTutorials


Best of luck,
Denis

Click to expand...

My last 3 tablets where Chinese branded (cheap surface clones to be specific). All different brands (at least in name, but who really knows). They all had sleep/lid issues. I never trusted it since it would run out of battery while in my bag so I think I used hybernate and that worked. Or simply shutdown if I could. I'm guessing they put incompatible chip (or batch rejects) in their computers to cut costs. I mean, since this feature is not really easy to QA quickly and all to get the product out the door...

I just got a Chuwi Ubook X and it's nice to know this brand might suffer the same issue. I'll keep an eye out for this phenomenon. Thanks!

once again thanks for all ya reply and mery chrismas to y'all...

after experimenting with few OS including linux i still get same result, with the lock screen on idle ignore the set settings what to do when lid is close. I even user Dell Dell OS Recovery Tool downloads the factory ISO originally came with the laptop same result....

I'm going to write on Dell forum and hopefully is bios issue can be address.

Sorry, we couldn't resolve your problem. Modern standby has a mind of its own. .It won't hurt anything to ask on Dell forum. But even if you do, if your laptop is under warranty, I suggest you go straight to Dell support and open a ticket. It won't be easy to get to a real tech person with any knowledge. I know. Been there , done that. Got a drawer full of t-shirts. Here's my experience with Dell Support. I hope your mileage varies.

You'll first get a song and dance from lower level support person in a foreign country. Don't waste a lot of time here but they're the ones who opens a ticket so you have to appease their dumb questions..
Ask to speak to a supervisor. (He/she won't know much either.) You'll have to play his little question and answer game all over again. When you see they're running you around in circles, demand that your issue be escalated. If they'll do it, you'll be dealing with someone in Round Rock Texas. It's like pulling teeth to get there, but once you do, they're good about helping, know their business, and stay with you until it's resolved..

I had multiplet issues with a new PC I got from Dell. None of the people I could get to knew diddly squat and I messed with them for weeks and couldn't get any further. I wrote a very detailed letter to the President, Michael Dell, of what issues I had and what I had gone through with Dell foreign support. I got a call from an engineer within a week. In the meantime Covid shut everything down. The engineer who was working from home ordered an on-site motherboard change which didn't fix anything..

He said I could return it to the factory for repair but since most factory operations were shut down he wasn't sure when I would get it back and asked if I would be willing to change out parts myself. They shipped me another motherboard, cpu, and ram.
Long story short after 2 motherboard changes and 2 different sets of ram, I was left with only one issue, a lot of errors in event viewer. That ended being adressed by Dell releasing a UEFI bios update about 2 weeks later. This PC has been running solid ever since.
..
Good luck and Merry Christmas to you and yours as well.

Hello, I brought an update... after reading and searching and no help from dell.

I found a tool called PowersSettingExplorer

the settings was causing me all this headache was called "Enable forced button/lid shutdown"
apparently this setting is hidden and Microsoft sure trying there hardest shove modern standby up our butts.
I hope this help someone else!

mel82 said:

Hello, I brought an update... after reading and searching and no help from dell.

I found a tool called PowersSettingExplorer

Windows power plan settings explorer utility

http://www.mediafire.com/file/wt37sbsejk7iepm/PowerSettingsExplorer.zip MD5 hash for zip-file: B21815DB37CCD57D6C8AEA577D9FA3CC I got sick of...

forums.guru3d.com

the settings was causing me all this headache was called "Enable forced button/lid shutdown"
apparently this setting is hidden and Microsoft sure trying there hardest shove modern standby up our butts.
I hope this help someone else!

Click to expand...

'Tis an old battle and Dell doesn't really want you to mess with the proprietary settings. I select the "never" option on practically everything. When I want my PC to turn off I turn it off manually. When it's on I want it to stay on. It isn't just Microsoft doing this.

mel82 said:

Enable forced button

Click to expand...

Yes, several power properties are categorised as 'hidden' but the logic for the category has always escaped me.

If you use this command then all properties are listed [normal ones & hidden ones].
PowerCfg -qh
- You can use a PS or a Cmd window.
- It does not have to be run as Admin.

This particular property exists for both S0 Modern standby [S0ix] & S3 Sleep computers.
An equivalent & overriding property can also be set in a Bios and is not always set somewhere for the user to see let alone change.


And other PowerCfg commands can be used to change properties.
There's an example of changing a setting in Option 1 of Add or Remove Dim display after from Power Options - TenForumsTutorials
Here's an older example QH quote, download link, setting a PowerCfg property - TenForums
and an example from another user PowerCfg Set...ValueIndex example - RNR1995 #22 - TenForums
I find the changing a setting command's syntax / structure hard to remember.


I spent five years resenting the existence of S0 Modern standby but then I learnt to tame it.
If you tell me what it is about S0 Modern standby that you hate most then I might be able to help you with it.
Here's your starter for ten:-
Power consumption in S0 Modern standby and S3 Sleep - my post #85 - ElevenForum
Running scripts during S0 Modern standby - my post #86 - ElevenForum


And you can monitor power state transitions in Event viewer:-
See Importing Event viewer, Custom views - my post #13 - TenForums



All the best,
Denis