Outlook 365 Trash folder


robgr

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My Outlook 365 is using Trash instead of Deleted Items
When performing a search Deleted Items (if configured to do so) and not Trash is included in the search
How can I revert back to using Deleted Items instead of Trash?
How can I add Trash to the search?
I have no idea what I may have done, if anything, to be using Trash
 

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Wynona

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My Outlook 365 is using Trash instead of Deleted Items
When performing a search Deleted Items (if configured to do so) and not Trash is included in the search
How can I revert back to using Deleted Items instead of Trash?
How can I add Trash to the search?
I have no idea what I may have done, if anything, to be using Trash
Strange! I went to Windows 11 Search and typed in Trash . . .

The first search of trash, the "best match" was returned as [Delete Temporary Files]
The second search of trash, the "best match" was returned as [Storage Settings]

Then, of course, there were a bunch of web links, which aren't what you're looking for.

Obviously, I'm no help here . . . Sorry.
 

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TheVisitor

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Are you using Gmail in your Outlook ? When deleting items from my Gmail it goes to 'Trash', my other account from my ISP deletes go the the Deleted Folder.
 

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Wynona

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Are you using Gmail in your Outlook ? When deleting items from my Gmail it goes to 'Trash', my other account from my ISP deletes go the the Deleted Folder.
Aha! That could present a problem if the OP is using Gmail. I don't use it on this computer.
 

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Dru2

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Aha! That could present a problem if the OP is using Gmail. I don't use it on this computer.

I'm a little confused by the OP's issue/question, but based on both "TheVisitor, and Wynona's response, I'll say I have my Gmail account attached to the 365 Outlook desktop app, and mail deleted from Gmail in there goes in the Gmail trash bin in Outlook....

Gmail Trash Bin.jpg
 

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jvickers

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Since you're using Outlook 365 and having an issue in that, and not Gmail, what type of email account do you have? For my personal email, I have no trash folder, just the deleted items folder. For my university work email, I have a trash folder and deleted items folder.

EDIT:
I just looked through all the Outlook 365 options and don't even see a place where you can indicate you want a deleted item to go to trash instead of the deleted items folder.
 

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Wynona

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I'm a little confused by the OP's issue/question, but based on both "TheVisitor, and Wynona's response, I'll say I have my Gmail account attached to the 365 Outlook desktop app, and mail deleted from Gmail in there goes in the Gmail trash bin in Outlook....

View attachment 29365
Sounds reasonable, and is pretty much what I thought. Although I think my reply wasn't exactly correctly worded.

I keep all my email addresses in Outlook Desktop too, and if I were letting Gmail onto my computer, I'd expect what you are experiencing.

I have gmail on my phone because it's a requirement, not because I use it.
 

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    HP
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    Intel
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    16 GB
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    Intel UHD Graphics 630
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    Acer 27" & Samsung 24"
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Wynona

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Since you're using Outlook 365 and having an issue in that, and not Gmail, what type of email account do you have? For my personal email, I have no trash folder, just the deleted items folder. For my university work email, I have a trash folder and deleted items folder.

EDIT:
I just looked through all the Outlook 365 options and don't even see a place where you can indicate you want a deleted item to go to trash instead of the deleted items folder.
Look up at Dru2's post if you haven't seen it. Explanatory.
 

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    HP Envy TE01-1xxx
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    ntel(R) Core(TM) i7-10700 CPU @ 2.90GHz 2.90 GHz
    Motherboard
    16.0GB Dual-Channel Unknown @ 1463MHz (21-21-21-47)
    Memory
    16384 MBytes
    Graphics Card(s)
    Intel UHD Graphics 630
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Monitor 1 - Acer 27" Monitor 2 - Acer 27"
    Screen Resolution
    1920 x 1080
    Hard Drives
    WDC PC SN530 SDBPNPZ-512G-1006 (SSD)
    Seagate ST1000DM003-1SB102
    Seagate BUP Slim SCSI Disk Device (SSD)
    PSU
    HP
    Case
    HP
    Cooling
    Standard
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M705
    Internet Speed
    100 mbps
    Browser
    Firefox
    Antivirus
    Windows Defender
    Other Info
    That's all Folks!
  • Operating System
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP
    CPU
    Intel Core i7 (10th gen) 10700
    Motherboard
    Intel
    Memory
    16 GB
    Graphics card(s)
    Intel UHD Graphics 630
    Sound Card
    Built-in
    Monitor(s) Displays
    Acer 27" & Samsung 24"
    Screen Resolution
    1920 x
    Hard Drives
    SSD (512 GB)
    HDD (1 TB)
    Seagate
    PSU
    Intel i7 10th Generation
    Case
    HP
    Cooling
    HP/Intel?
    Mouse
    Logitech M705
    Keyboard
    Logitech Wave K350
    Internet Speed
    50 mbps
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Dru2

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I have gmail on my phone because it's a requirement, not because I use it.
Yeah, it's on my phone, but even there it's attached to my Android Outlook app, and deleted mail goes in the "Deleted" bin under Outlook there...

Mobile Phone Outlook.jpg
 

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    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
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    Cooler Master H500M
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    Corsair H115i RGB Platinum
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    Logitech Craft
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    Win 11 Pro Dev 22H2 (build 25140.1000)
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    Lenovo ThinkPad Yoga X1
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    Intel i7-7600U
    Motherboard
    Intel
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    16igg
    Graphics card(s)
    Intel HD 620
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    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
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    1TB NVMe Drive (OEM)
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    Laptop cooling
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    Logitech MX Anywhere 2S
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jvickers

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    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ Samsung SyncMaster BX2331 23"
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    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
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    PSU
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    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
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    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
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    Corsair K70
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    Logitech MX Master 3
    Internet Speed
    120MB/s Download/ 10MB/s Upload
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  • Operating System
    Windows 10
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    Manufacturer/Model
    Home Built
    CPU
    AMD FX Black Edition
    Motherboard
    Asus M5A97 LE R2.0
    Memory
    16MB DDR
    Graphics card(s)
    I forget, but it's old.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    120MB/10MB
    Browser
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    Norton 360
    Other Info
    Currently taken down because of a lack of space :-(
    Maybe I'll make room somewhere and connect to the Dev channel if possible.

Dru2

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If, woulda coulda.... we all know we won't know anything until the OP replies back. That's a given ;-)
 

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    Windows 11 Pro 21H2 (22000.795)
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    Intel i9-9900K
    Motherboard
    Gigabyte Aorus Z390 Xtreme
    Memory
    32G (4x8) DDR4 Corsair RGB Dominator Platinum (3600Mhz)
    Graphics Card(s)
    Radeon VII
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    NEC PA242w (24 inch)
    Screen Resolution
    1920 x 1200
    Hard Drives
    5 Samsung SSD drives: 2X 970 NVME (512 & 1TB), 3X EVO SATA (2X 2TB, 1X 1TB)
    PSU
    EVGA Super Nova I000 P2 (1000 watt)
    Case
    Cooler Master H500M
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    Logitech Craft
    Mouse
    Logitech MX Master 3
    Internet Speed
    500mb Download. 11mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, audiophile media center, work.
  • Operating System
    Win 11 Pro Dev 22H2 (build 25140.1000)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad Yoga X1
    CPU
    Intel i7-7600U
    Motherboard
    Intel
    Memory
    16igg
    Graphics card(s)
    Intel HD 620
    Sound Card
    Onboard
    Monitor(s) Displays
    14.0 WQHD OLED Touch
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe Drive (OEM)
    PSU
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    Case
    laptop
    Cooling
    Laptop cooling
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    Logitech MX Anywhere 2S
    Keyboard
    Laptop
    Internet Speed
    100MB
    Browser
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robgr

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To clarify, this refers to a Btinternet.com account using PC version of Outlook365
1654595311527.jpeg
 

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    Graphics Card(s)
    NVIDIA GeForce GT 1030
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    Samsung U32J590UQU
    Screen Resolution
    4k
    Hard Drives
    SYSTEM Win 10 237.22GB SSD Disk 0 238.47GB M2 (mobo)
    DATA Data 931.41GB HD 2.5" Disk 1 931.51GB SATA3
    BACKUPS Backups 2TB HD 3.5" Disk 2 2TB SATA3
    PSU
    CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
    Case
    PCS 3601 CASE
    Cooling
    CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
    Internet Speed
    57/18 Mbps
    Browser
    Vivaldi
    Antivirus
    Kaspersky Total Security

johnlgalt

Antidisestablishmentarianistentarianist
Power User
VIP
Local time
12:37 AM
Posts
2,424
Location
3rd Rock
OS
Windows 11 21H2
So, is this a new change with BTInternet, meaning it used to be a folder called Deleted before even when you used BTInternet mail?

It could be possible that previously it was synchronizing as a POP account and is now, instead, using IMAP or Exchange. A good way to check would be to log into your BTInternet mail directly from a web browser and see what the folder name is there.

See this page on how to set up your email: How to access your Btinternet.com (BT Mail) email account using IMAP

And you can also check in Outlook what sort of connection is being used.

  1. In Outlook, Click the File menu item at the top.
  2. Now, on the left, Near the top click Info.

    272.png

  3. To the right of that, look for the square that says Account Settings - it will produce a drop down menu, from which you select Account Settings.

    273.png

  4. Now you should have a box similar to this one with your account name type (please do NOT post a screen shot of it here - it has your personal email address, we do not need to know it). To the right it should say the account type.

    274.png
 

My Computers

System One System Two

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * Corsair Vengeance 32 GB 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    Eve Spectrum ES07D02 280 Hz QHD | Eve Spectrum ES07D03 4K Gaming Monitor
    Screen Resolution
    1440p | 4k
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    ZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3 for Business
    Internet Speed
    Logitech MX Master 3 for Business
    Browser
    Nightly (default) + Firefox (stable),Chrome, Edge/ß/Dev/Canary
    Antivirus
    Defender
  • Operating System
    Windows 10 x64 Pro build 21H1
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master (shared) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
    Browser
    Edge Chromium | Chrome | Firefox Nightly | Brave
    Antivirus
    Defender + MB4
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