program runs in Windows 10 but not Windows 11


davesurrey

Member
Local time
12:22 AM
Posts
43
OS
Windows 11 Pro
My new PC runs Win11 Pro 23H2 and all is fine except...
My password manager SplashID Safe (latest verison v8.4) seems to install on my Win 11 Pro pc but won't run clicking on the desktop icon or even double clicking the exe file.
But it installs and runs on my Win 10 box.
The main difference, apart from the OS, is that I use Defender on Win 11 but Avast on Win 10.
I get a Windows>App Error on Event Viewer saying "faulting module...ntdll.dll" but all is ok if I run sfc /scannow.
Any ideas guys please?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte MOBO
    CPU
    i7-13700
    Motherboard
    Z790
    Memory
    64GB DDR4
    Graphics Card(s)
    RTX4600
    Hard Drives
    NVMe 2TB/SSD 2TB/HDD 4TB/HDD 8TB
    PSU
    BeQuiet 750w
    Case
    Fractal Define 7 Quiet
    Internet Speed
    300Mbps FTTH
    Antivirus
    Windows Defender

My Computer

System One

  • OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.
I did that with the app (with no solution) but I haven't tried that with the installer...yet.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte MOBO
    CPU
    i7-13700
    Motherboard
    Z790
    Memory
    64GB DDR4
    Graphics Card(s)
    RTX4600
    Hard Drives
    NVMe 2TB/SSD 2TB/HDD 4TB/HDD 8TB
    PSU
    BeQuiet 750w
    Case
    Fractal Define 7 Quiet
    Internet Speed
    300Mbps FTTH
    Antivirus
    Windows Defender
I did that with the app (with no solution) but I haven't tried that with the installer...yet.
I’ve edited my reply to add that the MS App Store has a later version which you might also like to consider which does work with Win 11.
 

My Computer

System One

  • OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.
My new PC runs Win11 Pro 23H2 and all is fine except...
My password manager SplashID Safe (latest verison v8.4) seems to install on my Win 11 Pro pc but won't run clicking on the desktop icon or even double clicking the exe file.
You are not running the latest version which is 9.x.

From the site;
SplashID Pro 9 versions info -->
(Initial release of 9.0 apps was on April 27th 2023.
Please scroll down for older 8.4.x versions info)
----
Windows: 9.2.0 (Windows 10 or Windows 11 with Microsoft Store, December 7th 2023)
Mac OS: 9.2.0 (Mac OS X Mojave 10.14 or later, December 7th 2023)
iOS/iPadOS: 9.2.0 (iOS 11.0 or later, iPadOS 13.0 or later, December 7th 2023)
Android: 9.2.0 (Android OS 5.0 or later, December 7th 2023)
Web app: 9.2.0 (PC/Mac/Linux/Chromebook, December 7th 2023 - desktop web browser use suggested)
----
Previous version 8.4.x versions info ->
(Initial release of 8.0 apps was in Nov 2014 for mobile apps, Feb 2015 for Desktop apps.)
Windows: 8.4.0 (Windows 7 or later, November 22nd 2023)


 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
SlashID v9 is a new app compared with Splash ID Safe (V8.4) which I run. If you go onto their site you'll see they say that the two apps will be made available side by side for the immediate future. In fact I downloaded v 8.4 yesterday.
I have a perpetual license for V8 wheras V9 will be an annual subscription version . Also there are many reports of how V9 is more like a WIP currently and not where I want to store my passwords.
So...back to the question...why wont v8 run in win11 when it will in Win 10.
Could it be Defender vs Avast? TPM and Secure Boot?
Any help appreciated.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte MOBO
    CPU
    i7-13700
    Motherboard
    Z790
    Memory
    64GB DDR4
    Graphics Card(s)
    RTX4600
    Hard Drives
    NVMe 2TB/SSD 2TB/HDD 4TB/HDD 8TB
    PSU
    BeQuiet 750w
    Case
    Fractal Define 7 Quiet
    Internet Speed
    300Mbps FTTH
    Antivirus
    Windows Defender
So...back to the question...why wont v8 run in win11 when it will in Win 10.
Since you have paid for it, surely they will be better suited to provide you support.
But I installed it on my W11 and it works fine.


Screenshot 2023-12-08 202136.png
 
Last edited:

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
You may be correct and I have asked them already but from past experince their support isn't that hot and there is a lot of very smart guys here who know Windows 11 probably better than their support folk do.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte MOBO
    CPU
    i7-13700
    Motherboard
    Z790
    Memory
    64GB DDR4
    Graphics Card(s)
    RTX4600
    Hard Drives
    NVMe 2TB/SSD 2TB/HDD 4TB/HDD 8TB
    PSU
    BeQuiet 750w
    Case
    Fractal Define 7 Quiet
    Internet Speed
    300Mbps FTTH
    Antivirus
    Windows Defender
Have you tried my suggestion to use compatibility mode on the installer yet?
As you have a lifetime license this should include future updates, I wonder if the app allows activation via license key (or however the program activates).
 

My Computer

System One

  • OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.
Well if it works on @OAT bit not on OP… what’s the diff? @OAT what av are you using? Same as OP?
 

My Computer

System One

  • OS
    Windows 11 Pro
@Bastet
Yes I reran compatibility mode on both the app and the installer file. Still won't run the app.
In case it makes any difference the installer file is actually an msi file and not exe.
It has always run the installer file but then when It says it's installed it refuses to run.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte MOBO
    CPU
    i7-13700
    Motherboard
    Z790
    Memory
    64GB DDR4
    Graphics Card(s)
    RTX4600
    Hard Drives
    NVMe 2TB/SSD 2TB/HDD 4TB/HDD 8TB
    PSU
    BeQuiet 750w
    Case
    Fractal Define 7 Quiet
    Internet Speed
    300Mbps FTTH
    Antivirus
    Windows Defender
@Bastet
Yes I reran compatibility mode on both the app and the installer file. Still won't run the app.
In case it makes any difference the installer file is actually an msi file and not exe.
It has always run the installer file but then when It says it's installed it refuses to run.
I would add the program file to the exclusion list of the AV software.
 

My Computer

System One

  • OS
    Windows 11 Pro 64bit
    Computer type
    Laptop
    Manufacturer/Model
    PC Specialist Optimus VII V17-960 Gaming Laptop.
    CPU
    6th Gen Intel Core i7-6700HQ Quad Core processor.
    Memory
    16GB HyperX IMPACT 1600MHz SODIMM DDR3 (2 x 8GB)
    Graphics Card(s)
    NVIDIA® GeForce® GTX 960M - 2.0GB DDR5 Video RAM - DirectX® 12
    Sound Card
    Intel 2 Channel High Def. Audio + SoundBlaster™ Cinema 2 & Realtek
    Monitor(s) Displays
    Optimus Series: 17.3" Matte Full HD IPS LED Widescreen (1920x1080)
    Screen Resolution
    Full HD IPS display (1920 x 1080).
    Hard Drives
    4TB SSD (internal).
    1x 1TB & 1x 5TB external HDDs.
    Cooling
    STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
    Keyboard
    Logitech K800 wireless keyboard
    Mouse
    Logitech M705 wireless mouse
    Internet Speed
    Upto 100Mbps
    Browser
    Edge.
    Antivirus
    Windows Defender & MalwareBytes pro.
@garlin
I just downloaded and ran it but no difference.
However as it runs in Win 10 surely that Visual C 2012 would be part of Win 11 and 10?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte MOBO
    CPU
    i7-13700
    Motherboard
    Z790
    Memory
    64GB DDR4
    Graphics Card(s)
    RTX4600
    Hard Drives
    NVMe 2TB/SSD 2TB/HDD 4TB/HDD 8TB
    PSU
    BeQuiet 750w
    Case
    Fractal Define 7 Quiet
    Internet Speed
    300Mbps FTTH
    Antivirus
    Windows Defender
@Bastet,
I would add it if I could find my way around what is a new OS for me. Any clues please?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte MOBO
    CPU
    i7-13700
    Motherboard
    Z790
    Memory
    64GB DDR4
    Graphics Card(s)
    RTX4600
    Hard Drives
    NVMe 2TB/SSD 2TB/HDD 4TB/HDD 8TB
    PSU
    BeQuiet 750w
    Case
    Fractal Define 7 Quiet
    Internet Speed
    300Mbps FTTH
    Antivirus
    Windows Defender
Okay found how to do it. But it seems I added both the splash installed folder and the installer file yesterday. Starting to forget what I have tried already. :rolleyes:
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte MOBO
    CPU
    i7-13700
    Motherboard
    Z790
    Memory
    64GB DDR4
    Graphics Card(s)
    RTX4600
    Hard Drives
    NVMe 2TB/SSD 2TB/HDD 4TB/HDD 8TB
    PSU
    BeQuiet 750w
    Case
    Fractal Define 7 Quiet
    Internet Speed
    300Mbps FTTH
    Antivirus
    Windows Defender
@OAT
Great so that proves it can work and it looks more like a Win 11 issue rather than a splashID one.
So it would help to know what's the difference between your installation and mine?
Does your PC have TPM and secure boot on?
Do you use Defender or another A/V or firewall?
If Defender what if any things have you disabled?
Is your memory Integrity off?
Grateful for any help.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte MOBO
    CPU
    i7-13700
    Motherboard
    Z790
    Memory
    64GB DDR4
    Graphics Card(s)
    RTX4600
    Hard Drives
    NVMe 2TB/SSD 2TB/HDD 4TB/HDD 8TB
    PSU
    BeQuiet 750w
    Case
    Fractal Define 7 Quiet
    Internet Speed
    300Mbps FTTH
    Antivirus
    Windows Defender
To ensure that you have ALL the necessary Visual C++ versions, download & install this 'collection' from Microsoft.
 

My Computer

System One

  • OS
    Windows 11 Pro v 24H2 (Build 26100.712)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Precision 3660 Tower Workstation
    CPU
    12th Gen Intel(R) Core(TM) i9-12900 5.10 GHz
    Motherboard
    64-bit operating system, x64-based processor
    Memory
    32.00 GB
    Graphics Card(s)
    Intel UHD Graphics 770
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Dell P2714H Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x 512GB NVME PC801 NVMe SK hynix Boot
    1 x 1TB Seagate ST1000LM049-2GH172 Internal HDD
    1 x 1TB Seagate STGX4000400 External HDD
    1 x 2TB Seagate STGX4000400 External HDD
    1 x 4TB Seagate STGX4000400 External HDD
    PSU
    300 Watts
    Cooling
    Air
    Keyboard
    Microsoft Wired Keyboard 600
    Mouse
    Microsoft USB Basic Optical Mouse v2.0
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes Premium
    Other Info
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 0J1CP3
    BaseBoard Version A01
VC++ 2012 is never a default install. Most app installers take one of two strategies: 1. Bundle a copy of VC++ inside their installer, 2. Ask you to install it yourself.

Update:
I just installed the 8.4 MSI client from Splash's website, and got it running on a vanilla 23H2 image.
 

My Computer

System One

  • OS
    Windows 7

My Computer

System One

  • OS
    Windows 11 Pro v 24H2 (Build 26100.712)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Precision 3660 Tower Workstation
    CPU
    12th Gen Intel(R) Core(TM) i9-12900 5.10 GHz
    Motherboard
    64-bit operating system, x64-based processor
    Memory
    32.00 GB
    Graphics Card(s)
    Intel UHD Graphics 770
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Dell P2714H Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x 512GB NVME PC801 NVMe SK hynix Boot
    1 x 1TB Seagate ST1000LM049-2GH172 Internal HDD
    1 x 1TB Seagate STGX4000400 External HDD
    1 x 2TB Seagate STGX4000400 External HDD
    1 x 4TB Seagate STGX4000400 External HDD
    PSU
    300 Watts
    Cooling
    Air
    Keyboard
    Microsoft Wired Keyboard 600
    Mouse
    Microsoft USB Basic Optical Mouse v2.0
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes Premium
    Other Info
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 0J1CP3
    BaseBoard Version A01

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