Random crash and reboot with new PC build

Benno23 · Aug 17, 2023

Hello,

Looking to get some help on crash and reboot issue I have been having on my new PC. The PC currently only has windows 11 installed plus a handful of other programs, all of the components are brand new. The first crash happened when I loaded a website on Firefox, the mouse and keyboard stopped responding and screen went black followed by a reboot. After that, I seem to be able to replicate the crash and reboot by loading a Twitch stream and within 1 minute the same crash happens.

I had a look in event viewer after the crashes and saw errors saying the PC has rebooted from a bugcheck, the bugcheck was: 0x00000116. I looked up this code and it seems to relate to graphics and display. One of the potential 'fixes' I found was changing the power management mode in the Nvidia control panel to 'prefer maximum performance' which I have done and I haven't experienced the crash and reboot since. However this feels like a temporary fix and I like to get to the root cause.

Here is the V2 log collector file as per the BSOD posting instructions thread Google Drive: Sign-in

Thanks.

zbook · Aug 17, 2023

Please post links that do not require sign in.

Benno23 · Aug 17, 2023

Apologies, this is my first time using Google Drive

Hopefully this is right DESKTOP (2023-08-17_17-46-15).zip

zbook · Aug 17, 2023

The BSOD bugchecks were all 116.

The Live Kernel Event bugchecks were 117 and 141.

The above bugchecks are most often caused by GPU drivers or hardware.

The computer has dual graphics (Intel/Nvidia).

The misbehaving driver seen in all of the four BSOD 116 bugchecks was the Nvidia GPU drivers nvlddmkm.sys.

Please uninstall the GPU driver using Display Driver Uninstaller (DDU) and reinstall using the Nvidia website.

Make sure that a clean install is performed and if available install the Physx driver.

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver

www.sevenforums.com

How to use Display Driver Uninstaller (DDU) Guide / Tutorial

Display Driver Uninstaller (DDU) Tutorial/Guide By - /u/GhostMotley This tutorial was written for version V17.0.8.2, future versions may differ slightly. Please feel free to contact me via PM on Reddit if you think I should update the guide. DISCLAIMER: I take no responsibility for any damages...

www.wagnardsoft.com

Display Driver Uninstaller (DDU) download latest version 18.0.7.6

Official Display Driver Uninstaller (DDU) download website. DDU is a driver removal utility that can help you completely uninstall AMD/NVIDIA/INTEL graphics card drivers and packages from your system, trying to remove all leftovers (including registry keys, folders and files, driver store).

www.wagnardsoft.com

Download the latest official NVIDIA drivers

www.nvidia.com

Code:

Name    NVIDIA GeForce RTX 3070 Ti
PNP Device ID    PCI\VEN_10DE&DEV_2207&SUBSYS_88BC1043&REV_A1\4&375498B8&0&0008
Adapter Type    NVIDIA GeForce RTX 3070 Ti, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3070 Ti
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll
Driver Version    31.0.15.3699
INF File    oem24.inf (Section139 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPIG.INF_AMD64_1DDF203F8D876FDF\NVLDDMKM.SYS (31.0.15.3699, 56.39 MB (59,131,512 bytes), 14/08/2023 20:16)

Benno23 · Aug 17, 2023

Thank you zbook, I'll give this a try

Benno23 · Aug 18, 2023

Update: I uninstalled the Nvidia display driver using DDU and reinstalled earlier today. PC ran fine for around 7 hours, no crashes and reboots, up until about 45 mins ago when I got the exact same crash and reboot whilst watching Twitch. So sadly, reinstalling the driver has not fixed the crash.

Here is the V2 log collector file of the latest crash: DESKTOP (2023-08-18_19-43-16).zip

zbook · Aug 18, 2023

Please run Tuneup plus > post a share link into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

The nvidia driver was misbehaving again in the latest crash.

Uninstall the Nvidia driver nvlddmkm.sys using DDU.
Reinstall a version different from 31.0.15.3699 for testing.

If multiple driver versions cause BSOD then swap test the GPU card.
When swap testing the card can be Nvidia or AMD.

Code:

Name    NVIDIA GeForce RTX 3070 Ti
PNP Device ID    PCI\VEN_10DE&DEV_2207&SUBSYS_88BC1043&REV_A1\4&375498B8&0&0008
Adapter Type    NVIDIA GeForce RTX 3070 Ti, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3070 Ti
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1ddf203f8d876fdf\nvldumdx.dll
Driver Version    31.0.15.3699
INF File    oem6.inf (Section139 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPIG.INF_AMD64_1DDF203F8D876FDF\NVLDDMKM.SYS (31.0.15.3699, 56.39 MB (59,131,512 bytes), 18/08/2023 11:59)

Benno23 · Aug 19, 2023

Here's the log file from the Tuneup: Tuneup.log

Gunna try a different Nvidia driver now and I'll report back.

Benno23 · Aug 19, 2023

Unfortunately using a different driver did not solve the crash, just had another one about 20 minutes ago, only this time the PC didn't reboot, the screen went black and I lost display from the monitor, had to power down the system with the power button, it booted up fine after that.

Here's the V2 log again: DESKTOP (2023-08-19_15-37-17).zip

zbook · Aug 19, 2023

The logs displayed the current installation of the Intel integrated (iGPU) and Nvidia designated (dGPU).
The dGPU at the time of the crash was slightly different.
Currently the driver is the same version 31.0.15.3667 as the prior crash.

Perform Windows updates and update all available drivers.
Then turn off Windows updates of drivers.
Uninstall the Nvidia GPU driver and install an older driver.

Enable or Disable Include Drivers with Windows Updates in Windows 11 Tutorial

This tutorial will show you how to enable or disable including drivers with Windows Updates in Windows 10 and Windows 11. Windows Update will include drivers when available in Windows 11 by default. You can enable the Do not include drivers with Windows Updates policy to not include drivers...

www.elevenforum.com

When available swap test the dGPU.
The swap can be Nvidia or AMD.

The Nvidia Optimus may be able to be modified so that only the iGPU is in use to check computer stability / instability.

Intel® Core™ i5-13600K Processor (24M Cache, up to 5.10 GHz) Product Specifications

Intel® Core™ i5-13600K Processor (24M Cache, up to 5.10 GHz) quick reference guide including specifications, features, pricing, compatibility, design documentation, ordering codes, spec codes and more.

ark.intel.com

See if you can find similar menu options:

Configuring NVIDIA Optimus or AMD Switchable Graphics for High Performance on your Alienware System | Dell US

How to Open Nvidia Control Panel

The Nvidia Control Panel can change display settings including resolution, rotation, and refresh rate. Here's how to open Nvidia Control Panel.

www.lifewire.com

Code:

nvlddmkm.sys Wed Jul 12 17:40:26 2023 (64AF47FA)

nvlddmkm.sys Fri Aug  4 15:45:28 2023 (64CD7F88)
nvlddmkm.sys Fri Aug  4 15:45:28 2023 (64CD7F88)
nvlddmkm.sys Fri Aug  4 15:45:28 2023 (64CD7F88)
nvlddmkm.sys Fri Aug  4 15:45:28 2023 (64CD7F88)

Code:

Name    NVIDIA GeForce RTX 3070 Ti
PNP Device ID    PCI\VEN_10DE&DEV_2207&SUBSYS_88BC1043&REV_A1\4&375498B8&0&0008
Adapter Type    NVIDIA GeForce RTX 3070 Ti, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 3070 Ti
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_14c40086f8e718c9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_14c40086f8e718c9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_14c40086f8e718c9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_14c40086f8e718c9\nvldumdx.dll
Driver Version    31.0.15.3667
INF File    oem6.inf (Section071 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPIG.INF_AMD64_14C40086F8E718C9\NVLDDMKM.SYS (31.0.15.3667, 56.34 MB (59,075,088 bytes), 19/08/2023 12:08)

Benno23 · Aug 19, 2023

zbook said:
The logs displayed the current installation of the Intel integrated (iGPU) and Nvidia designated (dGPU).
The dGPU at the time of the crash was slightly different.
Currently the driver is the same version 31.0.15.3667 as the prior crash.

Perform Windows updates and update all available drivers.
Then turn off Windows updates of drivers.
Uninstall the Nvidia GPU driver and install an older driver.

When you say the dGPU was slighty different at the time of the crash, what do you mean by this? Do you mean the driver version was different? The current driver version I'm running is 31.0.15.3667 (one version older than the most up to date driver currently available) which is the one I downloaded earlier today to test if an older driver caused the same crash, which it did. At the time of the crash yesterday, I was running version 31.0.15.3699 which is the most up to date driver currently available on the Nvidia website.

Windows update is currently showing no available updates so is all up to date. I did notice that on the 14/08, windows update did install or attempt to install an Nvidia display driver (version 31.0.15.2824). I'm not sure if this got installed before I could manually download and install the latest driver from the Nvidia website. Either way, DDU should have nuked the WU driver if it did get installed. I made sure to disconnect the internet before running DDU and reinstalling so WU didn't auto-download a driver.

Just to clarify, are you advising to try and install a 3rd different display driver?

As for Nvidia Optimus, I couldn't find the setting in Nvidia control panel that they were talking about in Dell article. I'm guessing Optimus is only available on laptops.

zbook · Aug 19, 2023

If the dGPU is removed completely the computer may be able to use the iGPU.

If the iGPU provides computer stability then it could be used until there is another dGPU for swap testing.

The driver for the first crash was: 31.0.15.3699
The driver for the second crash was: 31.0.15.3667

A substantially older driver could be tested while finding a dGPU for swap testing.

Understanding the Intel® Graphics Driver Version Number

Shows how to determine the Intel® Graphics Driver build number from the version number.

www.intel.com

what do the numbers in the nvidia driver mean - Windows 10 Help Forums

the drivers are in this format 43x.y for example sometimes y increases when a new driver is released and sometimes x increases when a new driver is released. what is the difference between when x increases and when y increases? i dont like to update my dr

www.tenforums.com

Benno23 · Aug 19, 2023

I've already sorted another dGPU to try, I have a 1070ti from my old PC that I know works fine. Gunna swap it in either tomorrow or Monday.

zbook · Aug 19, 2023

An additional confirmation is to test the dGPU from the problematic computer in another computer.

Benno23 · Aug 19, 2023

zbook said:
An additional confirmation is to test the dGPU from the problematic computer in another computer.

Yeah, that's something I can definitely try

Benno23 · Aug 20, 2023

Little update, haven't managed to swap test another GPU yet for the original crashing issue.

Sadly I've just had another different BSOD to the original crashing issue, stop code was critical_process_died. Unfortunately no dump file was created because the error info gathering on the BSOD never went beyond 0% so there is no bugcheck in event viewer, so I've no idea what caused this BSOD. After shutting the PC down, it rebooted to Windows fine. I ran Tuneup again after rebooting, here is the log Tuneup2.log

Absolutely no idea what is going on *sigh*

zbook · Aug 20, 2023

Please post a new V2 share link:

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

Run:
HD Tune: (free or trial version)

HD Tune website

HD Tune

www.hdtune.com

Post images or share links for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

Benno23 · Aug 21, 2023

Here's the V2 link for the latest BSOD - DESKTOP (2023-08-21_11-17-37).zip

See attached files for the HD Tune results. For some reason, the health tab is blank, not sure what's causing that?

zbook · Aug 21, 2023

Today is 08/21/2023.
The last BSOD recorded in the logs was 08/19/2023 with bugcheck 116 and the last unexpected shutdown and restart was on 08/20/2023.

Monitor using reliability monitor:

View Reliability History in Windows 11 Tutorial

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...

www.elevenforum.com

Benno23 · Aug 25, 2023

Well after 4 days with no BSOD, just had another one, same stop code as the last one 'critical_process_died' and again it got stuck 0% and never created a minidump.

V2 log - DESKTOP (2023-08-25_21-53-41).zip